Royal Liverpool University Hospital - Ratings and reviews
Reviews
-
Review titled terrible
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
got to a&e about 1:30am was seen relatively soon only a hour wait to be triaged which is shocking as it was for chest pains and vomiting, bloods taken and told that they would take 2 hours and we would seen a doctor in about 10 hours. as it was late asked for a blanket and told to go outside and try and find one, as we could we were told that ‘she would keep a eye out for one’ been here 4 hours and chest pains are getting worse and the care staff and uncaring and the waiting room is a mess with blood soak tissues in the floor, spills, no toilet paper, hand towels, and hand soap.
Visited Accident and emergency services on November 2023
Review titled Royal Liverpool University Hospital
Replied on 04 December 2023
Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience while receiving treatment in the A&E department. We apologise for the lack of resources around you and hope the issues are resolved soon. We will share your feedback with the management team to ensure that necessary steps are taken to address the issues you faced. If you have not done so already and wish to discuss any concerns you may have raised, please contact our Patient Advice and Complaints Team. You can email us at PACT@liverpoolft.nhs.uk or call us at 0151 706 2380 and select option 1 for Royal and Broadgreen. You can also write to: Patients Advice and Complaints Department Liverpool University Hospitals Foundation Trust Prescot Street Liverpool L7 8XP Thank you
Provided by Care opinion
-
Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
I attended a&e following a burns accident on 30.10.23 and can’t thank the staff enough for their caring, kind and quick response. A&E was so busy and the staff were very overwhelmed but handled it with ease. Thank you!
Visited Accident and emergency services on October 2023
Review titled Royal Liverpool University Hospital
Replied on 13 November 2023
We really appreciate you taking the time to give us your feedback, we are very pleased to hear that you had a positive experience and that you were treated promptly and with care and compassion by our staff. We will pass this on to the team. Many thanks,
Provided by Care opinion
-
Review titled Walk in phlebotomy reception
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
Went to the walk in phlebotomy reception and said I'm here for venepuncture. They told me to go to the walk in center, so i repeated I'm here for venepuncture and was then told to go to accident and emergency. I had to say I'm here for 'bloods' before they understood. How can phlebotomy receptionists not know what venepuncture is.
Visited General Medicine on October 2023
Review titled Royal Liverpool University Hospital
Replied on 16 November 2023
Thank you for your feedback. We apologise for any miscommunication during your visit to the Phlebotomy department and will address this with the team for future improvement. Best wishes, Patient Experience and Engagement Team
Provided by Care opinion
-
Review titled Bad time keeping
Rated 1 star out of 5
by Louise Chapman - Posted on 05 September 2023
Our appointment was at 10:30am and we didn’t get seen till 12:45pm nurse didn’t speak to us as they thought we was with another patient and I had to go and ask the nurse what was happening to our appointment, one doctor came out of his office looked in draw saw that my friend’s paperwork was still in draw spoken to another doctor that was sat in office on playing on his phone and said what do you want me to do! I am totally disappointed with this attitude and for nobody to as sorry we are running late or anything there was no water station available and it was hot where we was sitting
Visited Ophthalmology on September 2023
Review titled Royal Liverpool University Hospital
Replied on 17 November 2023
Dear Ms Chapman, Thank you for taking the time to provide us with your feedback. We apologise for the negative experience you had while visiting Ophthalmology with your friend. We will bring this to the attention of the team for reflection and to prevent this from happening in the future. Best Wishes.
Provided by Care opinion
-
Review titled Bad System
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
Nothing to say about the staff and nurses who did their job very well, my complaint is about the system, in the new hospital there are 160 fewer beds, A&E is too small to accommodate the many people coming for treatment. I spent 27 hours sitting on a chair because there was no bed.
Visited Accident and emergency services on September 2023
Review titled Royal Liverpool University Hospital
Replied on 25 October 2023
Thank you for taking the time to give us your feedback, we are pleased to hear that you had a good experience with the staff who treated you. We're sorry to hear about your experience with the AED environment and that you had to wait in a chair for so long when you weren't feeling well. We value your feedback and will share it with the team for learning. Many thanks,
Provided by Care opinion
-
Review titled Great Staff
Rated 5 stars out of 5
by Jim - Posted on 06 October 2023
I went to A&E, I was there a while, that is the way it is now, but I can't fault the staff there. Initial tests were done very promptly by competent, cheerful, patient and enthusiastic staff. I was kept informed, and kept until the morning to ensure they were 100% comfortable sending me home. Same with AMU in the morning, competent, cheerful, patient and enthusiastic staff. we are lucky to have this place and these people.
Visited Don't know on September 2023
Review titled Royal Liverpool University Hospital
Replied on 25 October 2023
Dear Jim, We are very grateful that you have taken the time to send us your feedback and we are pleased to hear that your treatment went well and that the staff treated you promptly and with care and compassion. We will pass this on to the teams that have been involved in your care. Many thanks,
Provided by Care opinion
-
Review titled Urology Department
Rated 5 stars out of 5
by Dave Edwards - Posted on 24 August 2023
I had my annual check up, after receiving Kidney surgery with the Urology department today. The Department has moved from Broadgreen Hospital to the New Royal Liverpool. I am pleased to say that the treatment I received, continues to be of the highest quality. My Consultant was both compassionate and friendly, which instantly puts you at ease. The staff who took me for my Ultra Sound Scan and the reception team were also first class. I would highly recommend the Urology Department to any patient requiring their services.
Visited Urology on August 2023
Royal Liverpool University Hospital has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Michelle - Posted on 14 September 2023
I had endocrine surgery consultant & team looked after me very well they couldnt do enough I had one night stay the nurses were looking after me the whole time
Visited Endocrine and thyroid surgery on August 2023
Review titled Royal Liverpool University Hospital
Replied on 17 November 2023
Thank you for your feedback, we are pleased to hear that your treatment and aftercare went well. We will pass this on to the team. Best wishes.
Provided by Care opinion
-
Review titled Excellent care and treatment
Rated 5 stars out of 5
by Stephen Jones - Posted on 27 July 2023
Currently in Ward 8c room 26 receiving treatment for diabetes foot infection can’t praise the staff enough,care &treatment exceptional,nothing too much trouble.
Visited Diabetic Medicine on July 2023
Review titled Royal Liverpool University Hospital
Replied on 06 September 2023
Dear Mr Jones, Thank you for sending us your compliment, we really appreciate you taking the time to do this. We value all feedback and are very pleased to hear about your positive experience during your inpatient stay. We will pass this on to the teams who have been involved in your care. Our best wishes for a speedy recovery. Many thanks,
Provided by Care opinion
-
Review titled Endocrine Surgery
Rated 5 stars out of 5
by david edwards - Posted on 22 June 2023
I attended the new Royal Hospital today for my check up following my successful surgery. The Consultant Surgeon and also the Endocrine Specialist Nurse, were both quickly able to put me at ease. They were both compassionate and caring. Their outstanding manner with patients is a joy to behold. Thank You!
Visited Endocrine and thyroid surgery on June 2023
Review titled Royal Liverpool University Hospital
Replied on 14 July 2023
Dear Mr Edwards, Thank you for taking the time to send us your feedback. We are pleased to hear that your surgery went well and that your follow-up with the team was efficient and they communicated with compassion. We will be sure to share this wonderful compliment with the team involved in your care. We wish you all the best as you continue to recover. Thank you very much,
Provided by Care opinion