Royal Liverpool University Hospital - Ratings and reviews
Reviews
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Review titled Rude and dismissive of serious problems
Rated 2 stars out of 5
by Anonymous - Posted on 24 March 2024
Went due to the recommendation of the walk-in centre, only to wait in an overcrowded waiting room filled with aggressive and loud drunks that smelt of urine for 4-5 hours while they berated people and were generally disruptive. Security were as useful as a chocolate teapot. When we finally got seen the doctor (respiratory dept) were incredibly rude, dismissive and apathetic towards the issue, and regardless of the concerns raised did not seem to have the want nor care to take the issue seriously, blaming it on issues that were absolutely not the cause of it. Evident that patient file wasn't read either as questions being asked would have been on the file. Showed us the door without so much as acknowledging there was a problem.
Visited Accident and emergency services on March 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled Thanks
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2024
Thank you for your great support. I am very happy with the care you provided to my wife. Friendly and efficient service. Very good facilities.
Visited Accident and emergency services on February 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled What can I say yet again, superb treatment.
Rated 5 stars out of 5
by Ray Cleary - Posted on 07 February 2024
Following a setback from a procedure earlier in January when I was on Ward 7b as no room on Ward 5b, (see previous review), I actually ended up on Ward 5b for 5 nights. I cannot sing the praises enough of all concerned for their manner, professionalism and physical and mental support. It astounded me how different this experience was yet again from previous experiences in another hospital. I can't thank you enough, I can't mention names on here but to the nurse in charge of me in room 22 on 5b on 7th February and all involved from 2nd to 7th February 2024, including Doctors, pharmacists, nurses, cleaners, HCA's, food service assistants and students, I thank you from the bottom of my heart for the second time in 5 weeks. Amazing people.
Visited Urology on February 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled Unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 18 February 2024
I entered the room told her I was a student nurse and I have done an ecg before she looked at me blankly and stated for me to undress she went back around the curtain and I could hear her whispering with whoever was on the other side, she come back round done the ecg and went back round to start whispering again, then saying “stinky girl” loud enough for me to hear. I would normally ignore this but the fact I know I had layers on that day I had rushed to get there and sat waiting and sweating I may have smelt and I did feel asif she was talking about me, even if she was talking about somebody else was that the right time to make such a comment? I was really anxious anyway to have to be exposed to a stranger and then to hear whispers and comments only exacerbate my anxieties and self worth. I was nervous incase I had a man doing the test but now maybe that would have been better than the woman who seen to me. I want staff in the cardio respiratory unit to be reminded that curtains are not sound proof, words hurt and if you want to make comments (which shouldn’t really) at least wait until they have left the room.
Visited Cardiology on February 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled Absolutely first class all round experience
Rated 5 stars out of 5
by Ray Cleary - Posted on 06 January 2024
I had a surgical procedure and should have been under Ward 5b for urology, but due to bed restrictions, I was placed on Ward 7b, which is Kidney and Nephrology. I was in room 22 from 4th to 6th January 2024. My experience from booking in until discharge 2 days later could not have been better. Doctors, nurses, cleaners, catering staff, hca's, students, discharge team, porters, and pharmacists and the maintenance guy were all so kind, pleasant, understanding, caring, and professional I hope I haven't missed anyone. I hope you all read this because whether day or night staff are all amazing. Thank you so much. The food was as good as you could expect. Responses to nurse calls were prompt. Everybody did what they said they would when they said they would. Nothing was too much trouble, like finding me biscuits or cereal in the middle of the night and making me tea to order. The room was exceptional, tv, en suite, quiet and clean. I relaxed and was able to switch off for periods of time for once in my life. Thank you all so much. Just need the parking sorting now.
Visited Urology on January 2024
Review titled Royal Liverpool University Hospital
Replied on 16 January 2024
Dear Mr Cleary Thank you so much for taking the time to provide us with your feedback! We are glad to hear about your positive experience during your stay on Ward 7B. Your kind words about the staff you encountered are heartwarming and mean a lot. We will ensure that your feedback is shared with the management team and the rest of the ward, so that everyone can share your positivity and enthusiasm! Best wishes.
Provided by Care opinion
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Review titled Endocrine surgery / Theatre Admissions Unit
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2024
My experience of thyroid surgery at the Royal Liverpool Hospital was excellent. Thanks to the surgical team, anaesthetists, recovery room nurses and day ward nursing staff. Everything ran very efficiently and I felt safe and well cared for. The staff were kind and compassionate making sure that I was fully informed, comfortable and not in pain.
Visited Don't know on January 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled Pain
Rated 1 star out of 5
by Alan Stockton - Posted on 29 January 2024
Went to walkin on sat morning with Extreme ear pain , told to get an appointment at ent broad green, given phone number which phoned numerous times No answers, left messages no reply. Went to ent department was informed that I need a appointment, could not get one there. Tried the website, if you don't have a referral from a doctor it is nigh on Impossible to make an appointment of your own, I am at my wits end with this, it is ridiculous, there should at least be a walk-in facility, I am disgusted how this is allowed to happen, so much for " Open to all
Visited Ear, Nose & Throat on January 2024
Royal Liverpool University Hospital has not yet replied.
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Review titled My stay in urology
Rated 5 stars out of 5
by Lenny - Posted on 04 February 2024
First time in hospital for an operation a bit woryed and anxious but I needn't have worried the staff from porters to surgins where caring compassionate and professional and the room I had was exceptional I couldn't have wished for better care.the hospital itself was clean and pleasant
Visited Urology on January 2024
Review titled Royal Liverpool University Hospital
Replied on 11 March 2024
Dear Lenny, Thank you for taking the time to write about your recent experience in the Urology wards. We are pleased to hear that your operation and aftercare were exceptional and put you at ease. We will pass on your lovely feedback to the teams involved in your care for recognition. We wish you all the best as you continue to recover.
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Review titled Great Nursing staff
Rated 4 stars out of 5
by Sonja Boyd - Posted on 29 November 2023
I would like to thank all the nursing staff and carers for taking care of me. They were professional and always came to your assistance.
Visited General Medicine on November 2023
Review titled Royal Liverpool University Hospital
Replied on 15 December 2023
Dear Ms Boyd, Thank you for telling us about your experience of being treated at the Royal Hospital. We are pleased to hear that you received excellent care from our staff. Best wishes.
Provided by Care opinion
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Review titled terrible
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2023
got to a&e about 1:30am was seen relatively soon only a hour wait to be triaged which is shocking as it was for chest pains and vomiting, bloods taken and told that they would take 2 hours and we would seen a doctor in about 10 hours. as it was late asked for a blanket and told to go outside and try and find one, as we could we were told that ‘she would keep a eye out for one’ been here 4 hours and chest pains are getting worse and the care staff and uncaring and the waiting room is a mess with blood soak tissues in the floor, spills, no toilet paper, hand towels, and hand soap.
Visited Accident and emergency services on November 2023
Review titled Royal Liverpool University Hospital
Replied on 04 December 2023
Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience while receiving treatment in the A&E department. We apologise for the lack of resources around you and hope the issues are resolved soon. We will share your feedback with the management team to ensure that necessary steps are taken to address the issues you faced. If you have not done so already and wish to discuss any concerns you may have raised, please contact our Patient Advice and Complaints Team. You can email us at PACT@liverpoolft.nhs.uk or call us at 0151 706 2380 and select option 1 for Royal and Broadgreen. You can also write to: Patients Advice and Complaints Department Liverpool University Hospitals Foundation Trust Prescot Street Liverpool L7 8XP Thank you
Provided by Care opinion