Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled An example to the rest of the NHS
Rated 5 stars out of 5
by Anonymous - Posted on 01 May 2025
The Opthamology service provided by Bolton NHS should be an exemplar for the NHS as a whole. The speed of referal from optician to hospital and then specialist eye clinic (at Waters Meeting Heath Centre) was amazing -attended Bolton Hospital eye clinic 4.00pm, First appointment at Waters Meeting 9.00am the following day. At all stages the staff were competant, courteous and reassuring, (especially at Waters Meeting where the first appointment for treatment could well be a terrifying experience!) I cannot thank all the staff involved for their outstanding care.
Visited Ophthalmology on April 2025
Review titled Royal Bolton Hospital
Replied on 01 May 2025
Dear Patient, Wow, what fantastic feedback for our Ophthalmology teams. Thank you so much for your kind words and I am so please to learn that your experience was a really positive one from start to finish. I will of course share your lovely words with the teams involved to ensure they are aware of the impact their fantastic care had on you. Yours sincerely, Sharon Stringer Patient Experience Manager
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Review titled Brilliant staff
Rated 5 stars out of 5
by Robert Morrow - Posted on 23 April 2025
I had very successful cataract surgery on 19th. March. I wish to thank the Ophthalmology Consultants and all the staff. I experienced nothing but cheerful kindness and helpfulness from everyone I met in the department. Well done !
Visited Ophthalmology on March 2025
Review titled Royal Bolton Hospital
Replied on 28 April 2025
Dear Robert, Thank you so much for your lovely review. I was so pleased to read that your surgery went well and you were looked after by our ophthalmology team members. I will of course, share your comments with the team involved and I wish you all the very best and a continued recovery. Kind regards, Sharon Stringer Patient Experience Manager Bolton NHS Foundation Trust
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Review titled Grateful thanks
Rated 5 stars out of 5
by Jill Collier - Posted on 06 February 2025
I have been attending the Orthoptic clinic over the past 12 months and have always been happy with the care I have received. However, today I am pleased to say that I had my final appointment, seeing a specialist orthoptist I had not met before. She was kind and reassuring, understanding my anxieties and offering me advice on how to manage the difficulty I had been experiencing. I am so grateful to her for her kindness and feel that I can now move forward with my daily life.
Visited Ophthalmology on February 2025
Review titled Royal Bolton Hospital
Replied on 24 February 2025
Dear Jill, Thank you for taking the time to share your experience. I am please that you have had your final appointment and that this went so well. I will of course share your lovely comments with the team involved in your care. Kind regards, Sharon Stringer Patient Experience Manager I will
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Review titled Dedicated, sociable, industrious staff.
Rated 5 stars out of 5
by Bernard Marsden - Posted on 27 January 2025
I had a left hip replacement on January 11th. The staff of the whole department were brilliant. They were good humoured and sociable. My procedure was executed with the absolute minimum of pain or discomfort. Post operation, I was discharged the following afternoon and needed little pain medication. My recovery has been nothing short of amazing. Words cannot express my gratitude.
Visited Orthopaedics on January 2025
Review titled Royal Bolton Hospital
Replied on 28 January 2025
Dear Bernard, Wow! Thank you so much for your kind words. I am sorry to hear that you needed the hip replacement but its fantastic to hear that your experience and recovery has been so successful. I will of course share this with our orthopaedic teams and thank you again for sharing. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2025
I brought my dad to an appointment for his glaucoma, he normally comes with my mum but she was unable to attend so I was taking him. He has mentioned how brilliant the staff were here and he was not wrong. The receptionist straight away had amazing customer service she was so chatty and smiley which really put him at ease. He has said that the staff are so lovely, they explain everything that they are doing and make him feel reassured. Thank you so much
Visited Ophthalmology on January 2025
Review titled Royal Bolton Hospital
Replied on 07 January 2025
Dear family member, Thank you for your wonderful review and lovely comments. I am so pleased to learn that your dad had such a good experience at his appointment and that you both felt reassured. I will of course share your comments with the teams involved and would like to thank you on behalf of the Trust. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2024
I attended with a relative who was feeling very poorly and from 1st contact with the streamer nurse who kindly brought a chair to my car and whisked my relative away to get immediate attention and assistance to the health care assistants to the cardiac nurse and doctors and consultants I have nothing but praise for you all! Absolutely excellent service and seeing the pressure and work load you have to contend with every day and the fact you all greeted a quite scared elderly lady with a smile and treated her with compassion and respect was so lovely to see. Thank you from myself and the rest of my family but extra special thanks from my relative who is now feeling much better. I really can’t speak highly enough of the efficiency and well this department functions. Absolutely excellent service and a brilliant team!
Visited Accident and emergency services on December 2024
Review titled Royal Bolton Hospital
Replied on 23 December 2024
Dear Patient, What a lovely review, thank you so much for your kind words. I am so pleased that our staff supported you through what sounds like a difficult experience. I will of course share your lovely review with our teams and do hope that your relative is doing better now. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Thank you so much!
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2024
Rushed to A&E via ambulance with plummeting oxygen levels and difficulty breathing. Had a wait on an ambulance for around an hour before going through to majors. The service was extremely busy, despite this I was treated with compassion, dignity and as an individual. Despite best efforts they were unable to stabilise my breathing and oxygen levels so I was moved to resus, again the staff in here were fantastic. Between the doctors and nursing team they managed to get me stabilised and organise medication to clear the nasty infection I had picked up. I am so grateful for everything the staff did, I was in a very bad way and thought my time was up.
Visited Accident and emergency services on December 2024
Review titled Royal Bolton Hospital
Replied on 31 December 2024
Dear Patient, I am sorry to hear that you need to use our emergency services, this must have been distressing to go through but I am so pleased to learn that your experience was a positive one. Our Trust truly appreciate you taking the time to share your views with us and I will of course share these with the Emergency Department teams. I hope you are feeling much better and wish you all the very best for the new year. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Endoscopy
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2024
My husband had a Gastroscopy and Colonoscopy, from the receptionist to the nursing staff, everyone was lovely, everything was explained carefully and his procedure went smoothly.. Thankyou to all staff involved 👍😀
Visited Diagnostic Endoscopy on November 2024
Review titled Royal Bolton Hospital
Replied on 06 November 2024
Dear Patient, Thank you for such a lovely review regarding your experience. The team are a great asset to our Trust and I will ensure that this feedback is shared with them. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Lorna Ball - Posted on 23 January 2025
I appreciate the fantastic service at the eye unit. Friendly staff and fabulous service. Much appreciated. I found the equipment new and simply amazing, and my whole experience was satisfying and unique. My visit to the eye unit was completely valued and warmly welcomed and I thank all staff for a fabulous experience. Kind regards and looking forward to visiting in 6 months - Lorna Ball.
Visited Ophthalmology on November 2024
Review titled Royal Bolton Hospital
Replied on 27 January 2025
Dear Lorna, Thank you so much for your kind words and I am really pleased to learn that you had such a positive experience with our fantastic team and amazing equipment. I will of course share your lovely words with the teams involved. Kind regards, Sharon Stringer Patient Experience Manager
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Review titled Gastroenteritis diagnosis
Rated 5 stars out of 5
by Brian B - Posted on 18 November 2024
I am writing to record my thanks and appreciation for all the care and support I received during my stay in the Royal Bolton Hospital (8th to 16th November '24). My thanks go to the Paramedics who carried me into the ambulance, A&E Medical Assessment Unit and doctors and staff of B2 ward for investigations carried out and daily care received. After a week at home I am now getting out and about again. Many thanks! Brian B (86 y.o.)
Visited Accident and emergency services on November 2024
Review titled Royal Bolton Hospital
Replied on 03 December 2024
Dear Brian, Thank you so much for sharing your experience with us. I am please to learn that you are now out and about at home and I will of course share your kind words to the staff on the medical assessment unit, B2 and will further share with the North West Ambulance Service (NWAS). Thank you for taking the time to share your review. Kind regards, Sharon Stringer Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust