Royal Bolton Hospital - Ratings and reviews
Reviews
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Review titled Antenatal scan 20 week (rude reception staff)
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
Would absolutely not recommend Bolton for antenatal scans ive now missed the threshold for 20 week scan due to rude woman on reception when I asked could I change my appointment due to having 3 other children and do not drive appointment was booked for 5pm explained getting to the hospital for that time with 3 children on 3 busses is impossible as children don’t come out of school till 3:35pm and the hospital is miles away from the school / my home I told the lady on the reception could come any time in the morning or early afternoon her reply to me was “ well that’s not my problem it’s been left to late so there’s nothing you can do “ now awaiting management phone call.
Visited Obstetrics And Gynaecology on March 2024
Review titled Royal Bolton Hospital
Replied on 13 March 2024
Dear Patient Thank you for sharing your experience with us. I am sorry to hear that you have had a negative experience of our antenatal service. If you would like us to resolve this for you then please contact PALS@boltonft.nhs.uk and a member of my team will do their best to support you. With best wishes Tracy Joynson Patient Experience Manager
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Review titled Endoscopy unit staff, Great Service.
Rated 5 stars out of 5
by Subhash Kukadia - Posted on 19 March 2024
I’ve had to go to this unit 3 times in the last 6 months. Every time the staff have been 100% what our NHS is all about, especially one particular person from my first visit who really looked after me. Well done and keep up the great work you all do and let the moaners be moaners.
Visited Diagnostic Endoscopy on March 2024
Review titled Royal Bolton Hospital
Replied on 20 March 2024
Dear Subhash Thank you for taking the time to share your experience with us. I was pleased to hear that you have been well looked each time you have attended our Endoscopy Unit. I will share your comments with the Endoscopy team who I am sure will be delighted to hear them. I do hope that you are feeling better and I wish you well. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Fantastic staff
Rated 5 stars out of 5
by John Maxwell - Posted on 14 March 2024
All staff members at the Royal Bolton hospital, G floor Day centre. They were amazing. They are very welcoming, very friendly and professional. Also, I can see that they are totally snowed under with the tons of volumes of life-saving work. They still managed to keep smiling and be courteous with all patients, including me. They should all be given heroes medals, and a well deserving, overdue payment rise. Proper pay rise.
Visited Emergency Abdominal Surgery on March 2024
Review titled Royal Bolton Hospital
Replied on 15 March 2024
Dear Mr Maxwell Thank you for sharing your experience of our hospital with us. I was pleased to hear that our staff were welcoming, friendly and looked after you. I will share your comments with the team involved who I am sure will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Glaucoma check up appointment cancelled 3rd time
Rated 1 star out of 5
by Bibi - Posted on 29 March 2024
I am writing to express my frustration regarding the recent cancellation of my appointment with the Ophthalmology department on 24/04/2024 at 14:10, as well as the subsequent rescheduling to 24/05/2024 at 08:50. This marks the third time my appointment has been cancelled without any reasonable explanation provided and when I ring the booking team, they can’t do anything. I am now a cancer patient, and they still won’t class me as a priority. And keep cancelling my eye appointment. I need this appointment before I start my chemotherapy as I will be isolating for 5 and a half months. Given the importance of this appointment, particularly in light of my recent diagnosis of breast cancer and the impending chemotherapy treatment, the delayed rescheduling to May 24th, 2024, is unacceptable. As I will be required to isolate throughout the chemotherapy sessions, it is imperative that I receive timely and appropriate medical attention, including my long-overdue glaucoma review. Furthermore, during a recent consultation with an optician at Specsavers, concerns were raised regarding my eye health. The optician emphasized the urgency of my situation and expressed the need for a comprehensive review of my eye condition, including access to my full medical history. I urge you to prioritize the rescheduling of my appointment at the earliest possible date, taking into account the urgency of my situation and the recommendations made by the optician at Specsavers. It is crucial that I receive the necessary medical care without further delay to ensure the preservation of my vision and overall well-being. I kindly request that you provide me with a clear explanation for the repeated cancellations of my appointments and take immediate action to rectify this matter. Additionally, I would appreciate being kept informed of any developments or updates regarding the scheduling of my appointment. Thank you for your attention to this matter. I trust that you will give it the prompt and serious consideration it deserves.
Visited Ophthalmology on March 2024
Review titled Royal Bolton Hospital
Replied on 03 April 2024
Dear Bibi I am sorry to hear of the difficulties you have experienced in relation to your eye appointment and the urgency surrounding this given your recent cancer diagnosis. I am very sorry to hear of this. We would be more than happy to see what we can do to resolve this for you. If you could please email PALS@boltonft.nhs.uk and a member of the team will do their best for you. Take care Tracy Joynson, Patient Experience Manager
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Review titled Excellent Care
Rated 5 stars out of 5
by Stan Cookson - Posted on 04 April 2024
I underwent surgery for kidney stones. I have a form of arthritis that results in my neck being bent so it is difficult to intubate for the anaesthetists. The service I received from the surgical team and anaesthetists was so professional. They explained everything in plain english without me feeling overwhelmed or like a fool. They were attentive at all times, before, during and after the procedure and really cared. They are what the NHS should be like. They carried out what was a very difficult procedure with minimal disruption to me. They were incredible.
Visited Urology on March 2024
Review titled Royal Bolton Hospital
Replied on 09 April 2024
Dear Mr Cookson Thank you for taking the time to share your experience with us. I was pleased to hear that your surgery went well and the surgical and anaesthetic teams looked after you so well. I will share your comments with those involved in your care who I am sure will be delighted to receive them. I do hope that you are recovering well from your surgery and wish you a speedy return to good health. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled New J Block
Rated 4 stars out of 5
by Anonymous - Posted on 05 April 2024
Visited the new J Block this morning, very impressed, but two things. The main door is too far away from accessible parking. I parked at the eye unit assuming the door was where it was for the previous building, but instead it was a rather lengthy walk round to K Block where you will find a path to follow which leads you to J Block. On my way out at least three patients, two with walking difficulties were struggling to find the entrance door as you just cannot see it from the main road, at least one of those patients had gone to N Block as they had not been told their appointment had been moved to J Block. Building is impressive, but very plain and clinical and clearly not fully up and running. Staff struggled to get on computer this morning so my appointment was running late, however they apologised for the delay, and we joked about Gremlins in the works. Finally, chairs in the Community Diagnostic Centre Imaging Department are not accessible nor suitable overweight patients as they are narrow and have arms, which will make them extremely uncomfortable to sit in whilst waiting to be called in, did not have a problem myself, but I like to advocate for overweight patients. Please consider getting some high back bariatric chairs like the ones in Bolton One. Also to add, the staff car park outside J Block has two disabled spaces, I assume for disabled staff with blue badges. There were two cars parked in those spaces and neither was displaying a blue badge.
Visited General Medicine on March 2024
Review titled Royal Bolton Hospital
Replied on 09 April 2024
Dear Patient Thank you very much for sharing your experience of your visit to our new Outpatients Department at J Block. I was sorry to hear of your difficulties with parking and access. Your observations and suggestions will be shared with the relevant departments so that we can improve the service as suggested. In the meantime, I wish you well and thank you once again for contacting us. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent treatment and care
Rated 5 stars out of 5
by BCL - Posted on 29 March 2024
Every member of the J block MRI team was superb with their welcome, care and treatment for me. First Class.
Visited Colorectal cancer services on March 2024
Review titled Royal Bolton Hospital
Replied on 03 April 2024
Dear Patient Thank you for taking the time to share your experience of the MRI team in J block with us. I was pleased to hear that you received first class care and treatment. I will share your comments with the teams involved in your care who I am sure will be delighted to receive them. In the meantime, I hope you are feeling well and I wish you all the best for the future. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent people and service
Rated 5 stars out of 5
by BCL - Posted on 22 March 2024
I visited for an appointment today. I was so appreciative of the excellent care and treatment by every staff member that I met in every category and aspect of my care. Absolutely First Class. Thank you.
Visited Diagnostic Endoscopy on March 2024
Review titled Royal Bolton Hospital
Replied on 25 March 2024
Dear Patient Thank you for taking the time to share your experience with us. I was pleaesd to hear thta you received excellent care and treatment. So that I can share your comments with the team involved, I would be grateful if you could please contact PALS@boltonft.nhs.uk and provide them with the details. I will then ensure your comments are passed on. I do hope that you are feeling well. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent
Rated 5 stars out of 5
by Peter westhead - Posted on 23 March 2024
Follow up from bowel cancer screening.Had to have procedure done four times.Excellent staff from receptionist and all medical staff every time.Not a nice procedure but everything was well explained and was made to feel at ease.Glad I had it done.
Visited Diagnostic Endoscopy on March 2024
Review titled Royal Bolton Hospital
Replied on 25 March 2024
Dear Mr Westhead Thank you for taking the time to share your experience of our bowel screening service with us. I was pleased to hear that our staff made you feel at ease and explained everything to you. I will share your comments with the team who I am sure will be delighted to receive them. I do hope that you are well. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled A disgrace
Rated 1 star out of 5
by Hilary Newton - Posted on 08 February 2024
I visited Royal Bolton Hospital after a bad fall and was not referred to see a doctor but was told I had no broken bones and could return home I have in fact got a broken shoulder after having exrays elsewhere
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 16 February 2024
Dear Ms Newton Thank you for taking the time to share your experience of our hospital with us. I was sorry to hear that following a fall, you have been diagnosed with a broken shoulder that was not reported when you attended Bolton Hospital. If you would like us to look into your concerns for you then we would be more than happy to do so. Please contact PALS@boltonft.nhs.uk and a member of the team will support you as best they can. I do hope that you make a speedy recovery. Best wishes Tracy Joynson, Patient Experience Manager