Renacres Hospital - Ratings and reviews
Reviews
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Review titled 2 month wait to see surgeon after MRI scan which I waited a month for
Rated 3 stars out of 5
by Anonymous - Posted on 02 April 2024
It took 4 weeks to get an appointment for an MRI scan and I now have to wait 2 months to see the surgeon following my MRI. This is not acceptable. In the meanwhile I am left in pain with nothing but paracetamol and absolutely no idea of what is causing such awful life limiting pain or a resolution to the misery it causes me.
Visited Orthopaedics on March 2024
Review titled Renacres Hospital
Replied on 25 April 2024
We appreciate you bringing this experience to our attention. If you are willing, please contact us at 01704 841133 so we can work towards a resolution. We look forward to hearing from you.
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Review titled Great experience
Rated 5 stars out of 5
by Gill low - Posted on 27 February 2024
Really would like to thanks all the staff at renacres pain management, had to have a injection in my back.the whole team were fantastic
Visited Pain Management on February 2024
Review titled Renacres Hospital
Replied on 25 April 2024
Gill Low, we are very happy we could provide you with a positive experience!
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Review titled Beware atrocious waiting times!!
Rated 3 stars out of 5
by Jen - Posted on 05 December 2023
Even though the staff are all overly, brilliant nurses and the doctors are brilliant - the waiting times are atrocious! Every single time I've come to Renacres I've waited over an hour to be seen; ridiculous, they over book and don't organise properly so you're left waiting absolutely ages in pain in waiting rooms to be seen !!!
Visited Pain Management on December 2023
Review titled Renacres Hospital
Replied on 09 December 2023
We regret to hear that you had a negative experience with us, but would appreciate the chance to explain. Unfortunately it is up to the consultant to decide what time he would like his patients to attend for a procedure and sometimes it doesn't run as smoothly as we would like it to , so on behalf of Renacres hospital we apologize and hope we can strive to meet your expectations next time.
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Review titled Problem resolved
Rated 5 stars out of 5
by Paula - Posted on 01 December 2023
I had a major problem with an admin issue. This was rectified professionally by the receptionist who showed concern and empathy. This restored my confidence in the hospital. I had been concerned as I’m awaiting surgery in the new year.
Visited Orthopaedics on November 2023
Review titled Renacres Hospital
Replied on 07 December 2023
Thank you for taking the time to let us know how we did and I am so glad we put your mind at rest.
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Review titled Poor service
Rated 5 stars out of 5
by Frank moon - Posted on 21 September 2023
Supposed to be booked in for injections consultant told me to ring for a cancellation appointment rang to be told they would ring me back that was two weeks ago rang on 20th September to be told I was not even booked in from 5th September left in pain again
Visited Don't know on September 2023
Renacres Hospital has not yet replied.
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Review titled Rude discourteous manner
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
Hi first impressions of the hospital were good then changed with their communication and attitude My procedure was cancelled on the day they provided initially by letter through no fault of my own and then also a second time. Contacting the hospital proved to be extremely difficult and my calls were left unanswered and no direct email was available or provided. When I was contacted by them on withheld numbers the staff were always abrupt, The attitude of the staff was rude, discourteous, abrupt, bordering on arrogant! Each time I was contacted I was in work and explained this and just faced the same ongoing attitude. I suspect this is down to the fact I wasnt actually a paying private patient and had been referred by my GP! Was spoken to like I was burdening them and just an annoyance. All in all has left a very negative impression of what initially presents as as a nice professional hospital from the outside. A lovely building and great marketing give off a very good impression. Unfortunately this is then let down by staff attitude, poor telephone manner and just rude abrupt staff. Im sure if a few thousand pounds is being paid your journey may be a little different!! To sum up a, very negative experience from start to finish resulting in me cancelling all procedures and contact with the place. Staff attitude, politeness and communication is always key in any organisation and not only for people paying lots of money!
Visited Don't know on June 2023
Renacres Hospital has not yet replied.
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Review titled Confused
Rated 3 stars out of 5
by Joanne Larkman - Posted on 29 June 2023
Well had an appointment to take about the results from a private MRI scan I had done which showed gallstones. The appointment left me feeling confused and frustrated as the consultant said yes you have gallstones but the pain you are experiencing is coming from somewhere else . I was then asked what I would like to do one minute the consultant said remove my gallbladder if I wanted to the next he said in his opinion it wouldn’t help my pain as I am experiencing sickness, diarrhoea and abdominal pain apparently these symptoms are not common with gallstones. Even though I presented findings from a scan . So being referred back to my GP got to say very frustrating and does nothing for me .
Visited General Surgery on June 2023
Renacres Hospital has not yet replied.
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Review titled Very poor
Rated 2 stars out of 5
by Frank moon - Posted on 22 September 2023
Had a consultation on 5th September told me he would book me in for injections ring for cancellation rang told they would ring back no phone call rang again to be told they no nothing about booking still no date and still in a lot of pains don’t care for NHS patients
Visited Don't know on May 2023
Renacres Hospital has not yet replied.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I recently had a knee replacement and the staff from my first appointment to the surgical team to the physio department were all fantastic. I cannot speak highly enough of everyone at Renacres Hospital.
Visited Orthopaedics on April 2023
Review titled Renacres Hospital
Replied on 06 May 2023
Thank you so much for taking the time to write such a wonderful review, we really appreciate your feedback.
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Review titled Hip Replacement my fantastic journey
Rated 5 stars out of 5
by James Kelly - Posted on 08 April 2023
Choosing Renacres for my Hip replacement was the start of a wonderful journey. From my first appointment I was treated with care and respect and kept fully informed of the procedure. on the day of the operation the Anaesthetist put me at ease and escorted me to the operating theatre, 1.5 hours later I was back in my room and being cared for by the nurses, over the next two days I can honestly say that treatment, care and attention I received was truly marvelous, every aspect including the food, the cleanliness and willingness of the nurses to help in anyway they could. I have recommended this hospital and its staff to all my family and friends. The physio department guided me through what to expect after leaving hospital and advised on a range of exercises to get me back on my feet. I am able to enjoy my country walks again and feel as if I have gained my life back after the last year of pain and discomfort Thank you for all youv'e done.
Visited Orthopaedics on February 2023
Review titled Renacres Hospital
Replied on 13 April 2023
Mr Kelly, your wonderful feedback and rating mean a lot to us. We are so pleased your treatment went well and you are now on the road to recovery. Thank you so much.