Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Antenatal service was brilliant
Rated 4 stars out of 5
by Anonymous - Posted on 24 April 2025
I wanted to thank the staff of the antenatal inpatients team I stayed with my daughter for 4 nights and the care she received was amazing her midwifes were so kind . They all worked ever so hard and all went far and beyond to make my daughter and son in laws experience as stress free as possible . Calm and relaxed thank you what a great team you are
Visited Maternity services on April 2025
Queen's Hospital has not yet replied.
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Review titled Unfit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2025
Waiting now over 6 hours in SDEC . No word on when we will see someone.had all tests in double quick time. Staff don’t care. All are to await with no idea on how long. The whole thing needs a reset. Poorer countries have better systems but the religion that is the NHS can’t be touched. Heard a rumour that before the now ex ceo got the job and sucked a million of tax payers cash from the coffers we were looking at someone from Amazon. Would have been perfect because it’s a logistics problem.Thanks again for a depressing afternoon and a reminder of just how pathetic this is.
Visited Accident and emergency services on March 2025
Queen's Hospital has not yet replied.
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Review titled 12 Hours then misdiagnosed
Rated 1 star out of 5
by Ian May - Posted on 05 January 2025
I was carted from one area to another without clear information and luckily ended up in the right place after waiting a few hours in the first area. One nurse announced 12hrs, triage said 6hrs then another area said 9hrs but the first one was right. I had food stuck in my throat, a lot to do with my MS but after 12hrs, asking for an update and being forgotten about 3 times, an Xray, cancelled CT, it took 2 doctors to misdiagnose me saying it was an existing condition. I'd have argued the case but after 12hrs you lose the will to live. I was given wrong meds for my misdiagnosis which made me violently sick 20mins after they told me to go home and wait for it to kick in. I fell asleep at home exhausted only to wake up with the same feeling and not being able to drink or eat but this time with a headache. Fortunately a couple of hours later I felt something shift and the blockage cleared. Proving that they wasted my time and car parking money and make me sick.
Visited Accident and emergency services on January 2025
Queen's Hospital has not yet replied.
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Review titled Emergency child care
Rated 4 stars out of 5
by Anonymous - Posted on 02 December 2024
We had to make an emergency visit on Sunday 1st of December around 930pm. By mistake we went to main enterance and went to urgent care reception. Our 2 year old was in really bad condition with high fever . The receptionist on duty was busy with another gentleman and he took nearly 15 minutes to address other patient about a mix up. It was too slow especially for urgent care. He finally saw us and informed we were in wrong section. We were sent to emergency child care department after initial registration where we had to for almost an hour. The receptionist of emergency childcare was constantly on phone with handfree and never got off the call entire 1 hour duration. Is this meant to be normal? The attitude was when talking to her that patients were interupting her. Is this even allowed? Finally the emergency specialist saw us and she was the most amazing person. Really she is an angel so polite, so calm and so ensuring. Just an amazing professional. She made the whole ordeal bearable. NHS definitely more professionals like her. We were finally seen by the doctor on duty and she was a very calm professional as well. Overall NHS and Queen hospital are doing a great job for community. Its just that their front of house staff needs to sharpen up and be more courteous & professional toward patients.
Visited Children's & Adolescent Services on December 2024
Queen's Hospital has not yet replied.
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Review titled ENT - Lack of follow up appointment
Rated 2 stars out of 5
by Scott Faith - Posted on 18 March 2025
Had Septoplasty surgery in December and was told that i would be contacted regarding a follow up appointment 6 weeks from the surgery. Have had no letters, calls or any other communication to provide the appointment. Phoned Queen's ENT department, however nobody appears to be able to actually say when the appointment will be or who needs to arrange it and get transferred from person to person until the line cuts off.
Visited Ear, Nose & Throat on December 2024
Queen's Hospital has not yet replied.
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Review titled Long Wait for Urgent ENT Treatment – No Updates Given
Rated 1 star out of 5
by Yas - Posted on 27 February 2025
My wife visited the Ear, Nose, and Throat (ENT) department four months ago due to severe breathing difficulties caused by a blocked nose. The doctor who examined her stated that she needed an urgent operation and assured us that she would be referred immediately. However, despite waiting all this time, we have received no updates regarding her surgery. I contacted the hospital to check on her status, but was only told that there is a queue and that they cannot provide an estimated date for the procedure. While we understand that waiting lists exist, it is extremely frustrating and concerning to be left without any clear timeline, especially when the condition is affecting her quality of life daily. We would appreciate better communication and transparency regarding waiting times so that patients are not left in uncertainty. If an urgent referral is made, it should be followed up with regular updates and a realistic timeframe.
Visited Ear, Nose & Throat on October 2024
Review titled Queen's Hospital
Replied on 07 March 2025
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled worst hospital ever
Rated 1 star out of 5
by frankie smith - Posted on 22 October 2024
went in there for an infection that spread to my kidneys, ended up in the intestine care unit because of the laziness and lack of communication from the doctors, they ended up filling my lungs up with fluid! and giving me pneumonia whilst 5 months pregnant, some of them were so horrible! i was so ill and it’s all there fault
Visited Don't know on October 2024
Review titled Queen's Hospital
Replied on 02 December 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Thank you for great care
Rated 5 stars out of 5
by Joanne - Posted on 09 October 2024
I slipped outside on Sunday at 4pm and went to Queens a&e. I was looked after so well in a&e, then when admitted to a ward under the care of the Orthopaedic team. I was in complete shock and everyone was very patient with me and got me through the surgery to fix a very broken ankle within 24hrs of me arriving. I was really impressed from start to finish, thank you and please pass my thanks to a&e, Amber Ward, Orthopaedics, Physio and Patient Transport!
Visited Orthopaedics on October 2024
Review titled Queen's Hospital
Replied on 02 December 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS & Complaints Team, BHRUT.
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Review titled Thank you so much.
Rated 5 stars out of 5
by Sandra - Posted on 12 October 2024
My daughter had to attend A&E in Queens Hospital following advice from a 111 call. The doctor we saw was brilliant. He was patient, kind, attentive and explained everything so that we knew exactly what had happened to my daughter and also the stages of how she was going to improve. We were also seen quickly and efficiently by the supporting administration staff. I wanted to leave a review because too often we are more ready to complain about what we think is a bad experience but we don't take the time to acknowledge when the excellent free health service we get is good. This is not the first time I have attended Queens Hospital but it is the first time I have left a review. I will always do so in future. Thank you to NHS staff, especially at Queens, for the service you provide especially in the climate and environment in which you do so.
Visited Accident and emergency services on October 2024
Review titled Queen's Hospital
Replied on 02 December 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Great help
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2024
I would like to thank the sec on Sahara ward B for all the Help and understanding in helping me by sending an email To sec of of the neuro surgeon who I am under plus her extension Number for future reference. It’s unusual these days to speak to someone who is so genuine and Wants to help you. Unfortunately I don’t know the ladies name But can you give her a big thank you on a job well done.
Visited Neurosurgery on October 2024
Review titled Queen's Hospital
Replied on 02 December 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards PALS & Complaints Team BHRUT.
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust