Queen Charlotte's & Chelsea Hospital
Du Cane Road, London, W12 0HSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Horrible experience in triage
Rated 1 star out of 5
by Tzeni Tsala - Posted on 28 February 2024
28/02/2024 horrible experience by doctor name stefan in triage unprofessional let me wait 4 hours without being seen. I eventually left without any results
Visited Maternity services on February 2024
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 08 March 2024
Dear Tzeni, I am very sorry to read your comments from the NHS Choices web page and wishes to apologise for your poor experience with our Maternity Department at Queen Charlotte’s and Chelsea Hospital. I have forwarded your posting to the service managers for Maternity. We would really like to speak to you and be able to look into this further. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email imperial.pals@nhs.net Kind Regards Chris Patient Advice and Liaison Service
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Review titled Terrible management, poor behaviour
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2023
I have attended the Antenatal clinic today During my stay I have waited over 1 hour to be seen by a doctor which shows that the clinic has overbooked appointments however the reason for my complaint is that during this time I waited I have witnessed the poor behaviour by the reception staff and the management of the patients waiting in queues. The reception staff has purposely picked out only patients checking in for an appointment and have left other patients waiting in the queues for at least 20 minutes, ignoring their position in the queue and also ignoring their presence entirely, this even occurred when there were only 2 people in the queue but each time someone joined they would check if they are checking in and then bypass the queue. I have witnessed a continuous trail of people being picked up as they walked in and jumping ahead of the people at the front of the queue which seems very inappropriate, this seemed to be ongoing on for almost 40 minutes. To avoid any doubt, at the time of this issue there were 2 receptionists working at the desk. There have been several people who have become very irate about this and made polite complaints however the reception staff has treated them with hostility and very clearly been rude to them. Bear in mind this is a maternity ward and most standing patients are Pregnant patients waiting to book future appointments and they have been extremely patient This is the second appointment I have attended and on both occasions I have been left waiting to be seen for an excessive amount of time. You can also find often that even with a large queue and 3 receptionists, only 1 will work while other 2 appear to be idle or chat with each other. The receptionists also don’t appear approachable when you first enter the ward I believe the management of this ward should be reviewed
Visited Maternity services on December 2023
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 29 December 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologies to you for your experience in using our maternity services. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the management team.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
Horrible service provided by the midwife in Antenatal today. My wife and I arrived 20 mins late for an appointment today because of bad traffic. We're never late for our appointments but on this occasion we were. The midwife refused to see us and looked very tired. So tired she told us she wanted to go home early and that she had a 'home to get to'. I explained that my wife was ill with the flu and it would be great if she could squeeze her in. She refused again and I changed all my wife's appointments to St Mary's Hospital. I'm sure they'll be able to provide a more professional service. I find it quite ironic that you're late a few minutes they refuse to see you but if you're on time you're made to wait at least 30 mins to see anyone. Shambles.
Visited Maternity services on September 2023
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 18 September 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the the managers.
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Review titled Advocate for yourself
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
My waters broke five weeks early. On multiple occasions my labour symptoms were dismissed as not active labour and pain relief was not given. My partner was sent home. When I was next assessed I was 10cm dilated and had not received any pain relief or monitoring during this time. My partner nearly missed the birth. Trust your instincts and keep advocating for yourself.
Visited Maternity services on May 2023
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 09 July 2024
I am very sorry to read your comments from the NHS Choices web page and wishes to apologise for your poor experience with our Maternity Department at Queen Charlotte’s and Chelsea Hospital. I have forwarded your posting to the service managers for Maternity. We would really like to speak to you and be able to look into this further. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email imperial.pals@nhs.net Kind Regards Chris Patient Advice and Liaison Service
Information supplied by Imperial College Healthcare NHS Trust