Princess Royal Hospital - Ratings and reviews
Reviews
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Review titled Good luck parking
Rated 1 star out of 5
by Trixie - Posted on 15 April 2024
Had an x ray appointment booked this morning, arrived 30 mins early incase parking was bad... it was more than bad, tried three times taking 55 mins to try and find a space,, impossible!! Went in and out again of the entrance three times as you have 20 mins before being charged and it's a registration system... to make matters worse there are parking wardens there ticketing cars left right & centre, I had to drive 24 miles to find this out and to not be able to attend my appointment. Waste of time,
Visited Don't know on April 2024
Princess Royal Hospital has not yet replied.
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Review titled 9 hour wait for 93 year old
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2024
My 93 year old mother suffered a fall on 16th April and was taken by ambulance to the hospital. Firstly I would like to praise the dedication and professionalism of the NHS staff and my comments no way reflect the excellent job which they do. My mother arrived at 3pm and we left at midnight - 9 hours in A and E - the time she spent with a doctor (Who was amazing) was 20 minutes and the time with a nurse (Equally Amazing) 20 minutes so 40 minutes for treatment and 8 hours 20 waiting on a Tuesday afternoon/evening, heaven knows what it is like at the weekend! if you have to go to A and E please prepare for a very long wait!
Visited Accident and emergency services on April 2024
Princess Royal Hospital has not yet replied.
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Review titled Kind, caring and professional.
Rated 5 stars out of 5
by Mary Sassi - Posted on 20 March 2024
Every single member of staff dealing with me and even those just walking past, smiling, kind and helpful. What a wonderful place. Spotlessly clean and happy and professional . Super!!!
Visited Gastrointestinal and Liver services on March 2024
Princess Royal Hospital has not yet replied.
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Review titled Exemplary Care provided - 1 exception
Rated 5 stars out of 5
by Matthew - Posted on 12 March 2024
We recently gave birth in Telford Hospital. The care we received for the majority of our time at Princess Royal Hospital, in both the delivery & postnatal units, was brilliant. All staff were extremely friendly, informative and ensured that we remained as calm as possible. They repeatedly ensured we understood all decisions were ours and that we were in control. Unfortunately, we believe a single member of staff displayed scaremongering tactics when questioned on potential risks of treatment. The most sever case of this was when our child required UV treatment for jaundice and we were concerned as to whether there was any risk to this treatment as things were moving fast. When the question 'are there any risks to blue light therapy' was raised, we were simply told 'the risk is if you don't have it, your baby might die'.
Visited Maternity services on March 2024
Princess Royal Hospital has not yet replied.
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Review titled Brilliant care
Rated 5 stars out of 5
by Ruby Sparrow - Posted on 10 February 2024
Though waiting times could be long, I received the best care possible both in the waiting room and while being admitted. Waiting times cannot be helped but every single member of staff that cared for me was brilliant. I’m only young but have had to deal with many health complications in my life and I cannot fault this hospital for the quality of care given and the compassion shown towards their patients. I couldn’t have asked for better care and am sincerely grateful to be treated in this way.
Visited General Medicine on February 2024
Princess Royal Hospital has not yet replied.
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Review titled Professional, efficient, caring
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I had an endoscopy on Saturday. Every member of staff, from my initial interview to my discharge was reassuring, informative and friendly. A potentially unpleasant procedure was made to feel as ‘good’ as it could be. Thank you very much.
Visited Diagnostic Endoscopy on January 2024
Princess Royal Hospital has not yet replied.
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Review titled Great with kids
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2024
My very nervous daughter had a blood test in the ocean room today. The lady who took the blood was so good, chatting away so that she barely noticed it was being taken. And really quick . The room Is also great. Fishes projected into the floor. Great service. Thank you
Visited Children's & Adolescent Services on January 2024
Princess Royal Hospital has not yet replied.
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Review titled First Class Experience
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2023
I cannot thank the A&E team enough for such a super speedy and friendly experience after having had a nasty fall. Given all the things you hear about queues and service levels, I attended expecting to be in for a wait of at least 3 hours or more. So in preparation took a packet of pain killers along with food, a kindle and plenty of fluids. It was such a pleasant surprise and experience to find I was through check-in, triage, saw practitioner, x-rayed and back with the practitioner to have a diagnosis of a fracture and a follow up appt booked with fracture clinic for next day within less than an hour. Amazing service, even offered a cuppa but had to decline as I was done before it could be poured. This has helped restore some of my faith back in the system, but regardless of the system I never lose sight of the fact that all staff members are trying to do the best they can in all circumstances.
Visited Accident and emergency services on December 2023
Princess Royal Hospital has not yet replied.
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Review titled Amazing Care
Rated 5 stars out of 5
by Katie - Posted on 05 December 2023
I cannot thank this department enough! I've had a few visits now and each time I'm looked after so well. From the ladies at the desk, the doctors, nurses- everyone! I have been made to feel safe and like nothing is too much trouble! I've been in such good hands and I can't tell you how much of a difference it makes to have such friendly and professional faces around. Thank you!
Visited Gynaecology on December 2023
Princess Royal Hospital has not yet replied.
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Review titled Great Surgery Team
Rated 5 stars out of 5
by Michael Graham - Posted on 29 November 2023
First class service from the surgery team this afternoon while removing skin cancer from my head. The team were very friendly
Visited Oral and Maxillofacial Surgery on November 2023
Princess Royal Hospital has not yet replied.