Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust - Ratings and reviews
Reviews
-
Review titled an extremely pleasant and professional experience
Rated 5 stars out of 5
by John Strathearn Lloyd - Posted on 08 April 2024
excuse the lack of capital letters but have today had surgery on my left hand so am temporarily somewhat disabled. the day surgery unit is excellent, the staff are extremely friendly and helpful and the treatment i had was thoroughly professional and considerate. everything was explained to me and staff went out of their way to make my brief stay a good one. the two surgeons and anaesthetist made time, on their way home, to visit me, shake my good hand and wish me all the best. five stars out of five! john lloyd
Visited Don't know on April 2024
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 12 April 2024
Dear Mr Lloyd, Thank you for your email about the good care that you received at Addenbrooke’s Hospital. Please be assured that I will share your kind words with the relevant staff. We strive to provide the best possible care to each individual patient, in accordance with Trust’s values to be safe, kind and excellent in all what we do. Emails such as yours are greatly appreciated as they demonstrate that we have upheld these values throughout our large organisation. The hospital has its own charity, Addenbrooke’s Charitable Trust, helping make our great hospital even better. If you would like to find out more, visit act4addenbrookes.org.uk or call 01223 217757. Thank you for taking the time to write. Published on behalf of Addenbrookes Hospital PALS. Kind Regards Christopher Hampson PALS Officer Cambridgeshire and Peterborough NHS Foundation Trust
-
Review titled Well looked after
Rated 5 stars out of 5
by Rachel - Posted on 21 March 2024
I attended the minor injuries unit with a bruised and swollen finger, which turned out to be fractured. I was anxious to attend, not wanting to make a fuss and having seen some negative reviews. However, from arrival I was greeted with kindness, patience and care from the volunteer greeter, receptionist through to the xray team and the practitioner who reviewed my injury. The hospital was experiencing some technical issues, so were having a particularly trying day, but despite that everyone was calm and kind and they worked through a busy MiU as best they could. I was there for about 2 hours overall, including being seen, having xrays, and the review of the xray. Would not hesitate to go back if I needed to (although of course I hope not to!). It is worth being aware that xray closes at 4.45, earlier than the main MiU, so if you think you may need an xray it's worth going as early as you can.
Visited Urgent care centre on March 2024
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 22 March 2024
Dear Rachel Thank you for taking the time to provide your positive feedback to the MIU. I will pass your kind words onto the team. X-ray is provided by North West Anglia NHS Foundation Trust / Peterborough City Hospital and has different operating times to our MIU service. I'd be happy to share your feedback with our colleagues at NWAFT. If you would like your comments sent across to PALS at NWAFT, please can you send your contact details to: palsandcomplaints@cpft@nhs.uk Kind regards Christopher Hampson PALS Officer Cambridgeshire and Peterborough NHS Foundation Trust
-
Review titled Outstanding Nurse Practitioner
Rated 5 stars out of 5
by Astrid - Posted on 27 March 2024
I attended miu this morning, with v. elderly relative, having been advised by his gp practice in Newmarket to go there as they were unable to dress ulcer for him before Easter. Helpful friendly volunteer greeter, fetched me a wheelchair to help him out of the car. Initially dismayed as staff on reception desk were dismissive & told me flatly that they dont do that & couldnt help! I explained that I dont live locally, had driven 2 hours to bring him, as instructed, so keep him safe & wound clean. Was reluctantly told to wait. The next staff member we saw, nurse practitioner, i’m not sure of his job title - was so lovely. He carefully listened to my relative,( he’s 90 & doesn’t always answer the question you ask him… ) and gently dressed his sores. Said that he would contact GP & advise antibiotics for cellulitis. And insist on follow-up appointments by District Nurse. Also asked me about safeguarding concerns & said he’d make a referral to social care. Explained all of this clearly & gently to the patient. He was kind thorough and professional, truly an angel for us today. Trying to care for an elderly parent when you dont live locally, can only get a telephone call from gp after a 3 week wait, and doing the best you can, but worrying about all the what-if’s - its relentless & soul sapping. But today I feel truly blessed to have crossed paths with a care professional who truly cares & has given us a foot in the door for future support. It has meant the world today. Can’t thank him enough. Please let him know how much we have appreciated his care today. Please note - had to edit review as could not put words all in capital letters, hence gp & miu & unable to name the nurse
Visited Urgent care centre on March 2024
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 05 April 2024
Dear Astrid, Thank you for taking the time to provide feedback to the MIU’s. It is great to hear that you received such positive care and treatment despite the MIU’s not doing wound dressings. Our MIU Manager has advised that they will discuss your comments with the GP surgery and will pass your feedback to the practitioner involved in your relatives care. Best wishes Christopher Hampson PALS Officer Cambridgeshire and Peterborough NHS Foundation Trust
-
Review titled Unbelievably slow even with no patients
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
Was greeted by a grumpy vague receptionist clearly hates her job! Other Than this everyone else seemed friendly. Waited over 4 hours for a X-ray and stitches.. only 2 patients Infront of me who were also very distressed. Witnessed elderly being told to wait outside or in the car, despite the place being empty. When a comment was made by another patient saying that addenbrookes a&e is faster even when busy .. the nurse or hca got very offended with her coffee to hand saying we’ll go to a&e then we are busy here .. but the seats were empty. I felt appalled at the waiting times and the service , it seemed like no one had a clue about consistency and running the place. A would not recommend even if local. Awful place. Like ghost town up there but they are adamant they are too busy
Visited Urgent care centre on March 2024
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 18 March 2024
Dear Patient, Many thanks for taking the time to share your experience of using the minor injury unit at Princess of Wales Hospital, Ely. I was most sorry to read about what has happened. I would like to ask our minor injury unit manager to look into the points you have raised. To do this, we will need a few pieces of information sent to our PALS and Complaints email address: palsandcomplaints@cpft.nhs.uk Please can you include: Patients full name: Patients date of birth: Date and approximate time patient attended the Unit: Tel / Mob number: Many thanks for your help. Kind regards Christopher Hampson PALS Officer PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
-
Review titled Mixed views
Rated 4 stars out of 5
by Anonymous - Posted on 20 January 2024
My local surgery sent us to the Ely Drop Center to have my husband's bandage changed on his finger. We told told by a rather abrasive receptionist that they don't do that here but he could wait. She then said that only the patient could come in and I would have to wait in the car. There were only four people waiting, and still I was not allowed in. I am a very elderly lady with rheumatics and it was a freezing cold afternoon and an hour and half sitting in a freezing car was horrendous. Saying that, my husband received excellent service.
Visited Urgent care centre on January 2024
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 18 March 2024
Dear Patient Many thanks for taking the time to share your experience. I would like to flag your feedback to our manager who looks after the minor injury unit. Could you email a few more details: Patients name: Patients date of birth: Patients GP surgery: Patients tel / mob number: Please email the details to palsandcomplaints@cpft.nhs.uk Kind regards Christopher Hampson PALS Officer PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
-
Review titled Wonderful care
Rated 5 stars out of 5
by Lorna - Posted on 02 November 2023
I hope this gets to the correct place I’d id love to let the staff in the day surgery know just how amazing they are!! My daughter was so very anxious but they helped no end in making her feel more at ease even if it didn’t seam like it. Thank you so much !
Visited Don't know on November 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 03 November 2023
Dear Lorna Many thanks for your kind words. Our Trust does not manage or commission (pay for) day surgery services based at PoW hospital, Ely. I have passed your message onto our colleagues at Addenbrookes Hospital / Cambridge University NHS Foundation Trust. Addenbrookes manage and provide day surgery services based on the PoW hospital site. I hope your daughter is recovering well from her surgery. Kind regards Christopher Hampson PALS Officer PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
-
Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2023
My father had to attend the minor injuries unit and was accompanied by my mother who had driven hom there,when they went to book in were told that only the patient could go through, my father tried to explain that he had forgotten to put in his hearing aid and couldn't hear properly without my mother present,the response from the receptionist was rude verging on ignorant as her response was ,well you heard me didn't you!!,so that's that. Surely this lady missed the charm lecture or any level of customer service when dhe started and needs to be reeducated or removed to a non patient facing area.
Visited Urgent care centre on October 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 28 December 2023
Many thanks for sharing your feedback. I was most sorry to read about what has happened to your mother and father regarding quality of communication. Please can you send in a few more details to our PALS email account. We can ask the Minor Injury Unit (MIU) manager to investigate your concerns. Please can the following information be included in your email message: Full name of patient: Patients date of birth: Patients NHS number: Patients home address with postcode: Patients mob / tel number: Date and approximate time of visit to the MIU: Is patient aware that you have contacted our organisation: yes / no PALS email address: palsandcomplaints@cpft.nhs.uk Yours sincerely Christopher Hampson PALS Department Cambridgeshire and Peterborough NHS Foundation Trust
-
Review titled Minor Injuries Unit
Rated 5 stars out of 5
by Richard Neesham - Posted on 09 October 2023
I called in late Thursday, October 12th, with a bad ear infection. The prompt service was exceptional in today's NHS, wish I could remember the nurses name, and free parking compared to the extortionate charges I usually have to pay. After many bad NHS experiences this visit was a very refreshing change.
Visited Don't know on October 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 03 November 2023
Dear Mr Neesham Thank you for your kind feedback. I will pass this on to the team. Our front line colleagues love to hear positive stories. Glad you had a positive experience in the MIU (Minor Injury Unit). Sent on behalf of the Clinical and Operational Manager. Minor Injury Units, Ely, Doddington and Wisbech. Kind regards Christopher Hampson PALS Officer PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
-
Review titled Close it down
Rated 1 star out of 5
by Nigel Graver - Posted on 12 September 2023
11/09/23 15.50 hours called in due to increase of pain and discomfort to my hand/wrist from falling over backwards last week. Gave details, and injury, then told you cannot be seen today, but an advisor would give you advice. Stood next to him for 10 minutes while he stood there taping away on his laptop in the corridor. He then asked me what's wrong, told him then he advised I need to go to hospital (I told him I am) only to be told we shut at 6pm. Asked if I could pop back tomorrow and was told it would be the same reply. I said it's painful, and you must have a system for patients to be seen? No. so I left.
Visited Urgent care centre on September 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 14 September 2023
Dear Mr Graver I was most sorry to read about what has happened. I would like to make sure your feedback gets to an appropriate manager. Would you be able to send in a few more details. Please reply to: palsandcomplaints@cpft.nhs.uk We will need your date of birth. NHS number if known. Date and approximate time of attendance along with your tel / mob number. Many thanks for your help and we look forward to hearing back from you. Kind regards Christopher Hampson PALS Officer Tel: 01223 219 444 / 0800 376 0775 E-mail: palsandcomplaints@cpft.nhs.uk
-
Review titled Caring staff
Rated 5 stars out of 5
by Kimbo - Posted on 29 August 2023
I just want to thank your doctor/nurse for her kind,professional,caring,thoughtful,non-judgemental inspection of my possibly broken wrist yesterday afternoon.Much appreciated and you all deserve a thankyou these days.Apparently I am not allowed to mention names so just look at who was on duty from 14.00 hours yesterday.
Visited Urgent care centre on August 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 14 September 2023
Dear Kimbo, Many thanks for giving the service a 5 star rating. I'll pass your feedback to the Minor Injury Manager. I'm sure she will be chuffed to see what you have written and want to share your message with her team. Kind regards Christopher Hampson PALS Officer