Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Caring staff
Rated 5 stars out of 5
by Kimbo - Posted on 29 August 2023
I just want to thank your doctor/nurse for her kind,professional,caring,thoughtful,non-judgemental inspection of my possibly broken wrist yesterday afternoon.Much appreciated and you all deserve a thankyou these days.Apparently I am not allowed to mention names so just look at who was on duty from 14.00 hours yesterday.
Visited Urgent care centre on August 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 14 September 2023
Dear Kimbo, Many thanks for giving the service a 5 star rating. I'll pass your feedback to the Minor Injury Manager. I'm sure she will be chuffed to see what you have written and want to share your message with her team. Kind regards Christopher Hampson PALS Officer
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Review titled Awful practise, Princess of wales hospital
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2023
I visited the practice at 4:30 when online their closing times states 6pm. I walked through the door and the reception lady was absolutely fine took my details and said she will book me an appointment in . She then said see my colleague in front. So I went straight to her and she said that they won’t see me because they have too many patients already and that’s it’s not there problem i ether need to see my GP or get myself a wrist spraint. Absolutely disgusting service that the cannot even give a quick look. Whilst the receptionist could have told me that in the fist place when the nurse could be doing appointment. Will not ever return like people say.
Visited Don't know on July 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 04 September 2023
Dear patient, I was sorry to read about your experience. I would like to flag your comments to our minor injury manager and ask her for some assistance. Could you send in a few more details via our pals and complaints email address - palsandcomplaints@cpft.nhs.uk We will need your full name, date of birth along with the date of your visit to the Minor Injury Unit based at the Princess of Wales Hospital, Ely. Many thanks Kind regards Christopher Hampson PALS and Complaints Team Tel: 0800 376 0775 / 01223 219 444 E-mail: palsandcomplaints@cpft.nhs.uk
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Review titled Incompetent staff in Minor Injuries Unit
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
My son attended the Minor Injuries Unit after injuring his foot. The nurse(?) who saw him was dismissive and unprofessional. She said he might have broken a toe but it needed no treatment and that the pain he felt was because of his low pain tolerance. An X-ray taken later at a different hospital showed that he had fractured a metatarsal and had a fracture with displacement of a toe. I am appalled that my son, who was in great pain when he attended the Minor Injuries Unit, was treated in such a callous manner.
Visited Urgent care centre on June 2023
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 03 July 2023
Many thanks for taking the time to share your experience. I was most sorry to read about what happened to your son when attending our Minor Injury Unit based at the Princess of Wales Hospital, Ely. Please can you send in your son's details and we can ask our MiU manager to investigate and feedback back you. Please only reply to: palsandcomplaints@cpft.nhs.uk or telephone: 0800 376 0775 / 01223 219 444. We will need Patients name: Patients date of birth: Patients NHS number (if known): Patients home address: Patients / your tel / mobile number: Date and approximate time of attendance: Many thanks for your help. Kind regards Christopher Hampson PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Treated with care & respect
Rated 5 stars out of 5
by Tim K - Posted on 29 December 2022
I visited the MIU in Ely this morning with a toe injury. I was seen quickly, X-rayed, treated and referred within 2 hours. Everything was explained clearly. An amazing service. Thank you to all the staff
Visited Urgent care centre on December 2022
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 29 December 2022
Dear Tim Thank you so much for providing your feedback. I will pass onto the staff. Pleased that you were treated so well and wish you a speedy recovery. I know your words will be appreciated by the team. Kind regards Erica Clinical and Operational Manager - Minor Injury Units.
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Review titled Prompt and professional care
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2022
I visited the minor injuries unit with a foot injury. I was seen, x rayed, treated and given follow up information. From start to finish, 2 hours.
Visited Don't know on September 2022
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 23 November 2022
Dear Patient, Thank you for your feedback. I am pleased that you had a good experience and I wish you a speedy recovery. I will pass your feedback to the team. Kind regards Erica Warner Clinical and Operational Manager Minor Injury Units Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2022
Quick and efficient, the nurse practitioner (on 16th June, morning) who dealt with my care was professional and caring. Thanks to all.
Visited Urgent care centre on June 2022
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 16 June 2022
Dear patient, Thank you for taking the time to provide feedback for Ely MIU, I am pleased that you received such good care, I will pass on you thanks to the team who will really appreciate receiving it. Kind regards Erica Clinical and Operational Manager- MIU
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Review titled Team of Angels
Rated 5 stars out of 5
by Iain Duncan Stevenson - Posted on 08 June 2022
All staff at the Day Surgery Unit deserve my heartfelt thanks for today 08/06/22 making so easy one of the potentially most fraught ordeals of my life. The care, compassion and understanding you showed me was absolutely outstanding. And standard of communication with me, exemplary. Today was also the start of a lengthy period of treatment for me. I could not have wished for a better "pair of starting blocks"! Ladies and gentlemen, congratulations to each and every one of you on your professionalism and kindness.
Visited Don't know on June 2022
Review titled Princess of Wales Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 09 June 2022
Dear Iain Duncan Stevenson Thank you very much for taking the time to let us know that you received such good care from professional and kind staff at the start of your treatment on 8 June 2022. Your kind words and thanks will be passed to the staff involved and will be much appreciated. We wish you all the best for your forthcoming treatment, and thanks again for providing such positive feedback about your visit. Patient Advice and Liaison Service pals@addenbrookes.nhs.uk