Pilgrim Hospital
Sibsey Road, Boston, Lincolnshire, PE21 9QSContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Recent appointment
by Flower23 - Posted on 30 August 2023
I attended endoscopy dept at Boston pilgrim hospital for colonoscopy. Just wanted to say what a fantastic team that took great care of me. The nurses and consultant put me at ease for the whole time I was there. Thank you NHS.
Visited August 2023
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Review titled Pilgrim Hospital
Replied on 04 September 2023
Dear Flower23 I am so pleased to hear that your experience with us at Boston hospital Endoscopy was a positive one – it can be very anxiety provoking. I will let the team know and thank you for taking the time to let us know Best wishes Matron Cathy
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Review titled The whole experience was a really positive one
by C F from Boston - Posted on 17 August 2023
Had an appointment to investigate a lump in the breast clinic. I was nervous about my appointment at the breast clinic and arrived early to give myself good time to find exactly where I needed to be. I needn’t have worried as the signs were great and I found the clinic easily. I thought the hospital looked and smelled very clean. Everyone I met in the breast clinic from the receptionist to the surgeon were all so friendly and professional. I arrived a little earlier for my appointment and was actually seen 10 minutes earlier which I would never have expected. The initial consultation, breast scan and results were all done within 30 minutes which far exceeded my expectations. Thankfully for me all was well and so I left feeling as if the whole experience was a really positive one. I am glad that the NHS have asked for a review as with so much negativity I was very happy to give a positive one. Well done Pilgrim Hospital and the breast clinic team! 10/10
Visited August 2023
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Pilgrim Hospital has not yet replied.
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Review titled Stay in the surgical word
by Sally 123 - Posted on 10 August 2023
Boston Pilgrim Hospital, surgical ward (5A) The staff was amazing, caring and there was nothing that was too much trouble for them. Couldn't fault them as a team. But on the bad side, the ward was in need of a complete refurbishment and updating as the whole area was so out dated, in my view. The main issues was as follows: Air Bed/mattress- so uncomfortable and not really easily to move on, not fit for purposes for the patients or nurses, in my opinion. The beds in the ICU unit would be a lot better as these was so much comfortable and gave move stability and a lot more easy to move around on. Plus if all the bed was the same I think it would be more cost efficient and save in the long as all the beds would be the same where at present u have 2 sorts. Being short it took for me to call the nurse every time i need to get out of bed cause there is no function on the patient remove to change the height of the bed, cause with this bed if it's too low the mattress doesn't inflate correct if too low. Which took the nurse away from patient that could need them for an more urgent issue. Chairs - being the larger person i could not fit in the chairs on the ward so I couldn't sit out of bed, there this is not good for recovery. The chair also in the icu are perfect and should be used on the ward as these are perfect for the larger person. One plug socket per bed - I think this is so out dated when some of the beds need 2 per bed along with all the other pumps and equipment need to be plugged in. Having to use extension lead also can cause issue with trip hazards not only to staff but patients. TV/radio monitors - although in place was all out of order so no entertainment was available and there was no access to the hospital WiFi on the ward so I end up having to use my own mobile data and phone to listen to music or watch TV on. Over head lights - whilst my stay and patient move the light on the wall and it fell down so they left it, only to be check but a nurse in the morning to find it had nearly fell out of the wall. Spot light in the ceil would be better than stuff having off the walls. Call buttons - not all call buttons on the wall was lighting up near the beds so the nurses wasn't sure who need help. To help this would it be an idea to put a red light strip around the curtain rails so they can clearly see that patients need helps faster.
Visited August 2023
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Review titled Pilgrim Hospital
Replied on 21 August 2023
Dear Sally123 Thank you for your feedback which is really valuable to us and helps us to see where we need to make improvements. I am pleased you were satisfied with the nursing care and found the team responsive and caring. We are aware of the estates issued you have raised and are working on solutions for these to improve the environment. Thank you for your feedback around mattresses and chairs this is something we will investigate further. Once again, thank you for your comments, and I wish you well with your on-going recovery Kind regards Sharon
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Review titled Nightmare
Rated 1 star out of 5
by Simon Hull - Posted on 27 August 2023
Today, I dislocated my finger and went to Boston via Spalding as Spalding had no x ray machine. Arrived at 1, and by 1.30 had the x Ray showing a dislocation. Waited for 4 hours for someone to put it back into place. Unfortunately, I only saw 1 person during this time, who confirmed it was dislocated and that someone would be down from orthopedics shortly to push it into place. 2 hours later, and that person hadn't materialised. They couldn't find anyone else to do it, so I left. I now have to go to Peyerborough to get it x rayed all over again as they can't see anything on the Boston system. Nightmare.
Visited Accident and emergency services on August 2023
Review titled Pilgrim Hospital
Replied on 29 August 2023
We thank you for your feedback regarding your visit to Pilgrim A&E. We apologise that you were wating longer than you anticipated for a speciality doctor to review your injury. The process is such that A&E doctors will refer to speciality doctors to ensure the best outcome for the patient. The speciality doctors then review the patient in A&E. This can cause significant waits due to their workload and capacity. As a department we will forward on your feedback to the speciality involved. We will work at improving our time seen by speciality doctors by improving pathways for direct referrals. Kind regards, Vikki Hoadley
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Review titled They make this journey so much easier to face
by Austen fan - Posted on 15 August 2023
At the start of August I had my second cycle of carbo/plat and just 5 minutes before the end there was a bit of drama. The tube of the drip caught, the needle slipped, it hurt and my hand swelled. The reaction by the nurses was fantastic and a big shout out to them. They were professional, confident and reassuring, which meant I did not worry, after all its poison going in to your body. The doctor was called and he was excellent. I saw him again the next day and the protocol was followed to the letter and I cannot speak highly enough of him. He explained everything and was professional caring and kind. I would like to thank all the nurses on duty that day and those on duty at the Bostonian. They are all stars and it makes this journey so much easier to face when people are so kind.
Visited July 2023
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Review titled Pilgrim Hospital
Replied on 15 August 2023
Dear Austen fan Thank you so much taking the time to give us your feedback. We are so pleased that – despite everything not quite going to plan – you felt happy with the care that you received. I will pass these comments on to my team! Thank you again. Many thanks Jo
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Review titled I can not praise this team enough.
by flutefb88 - Posted on 27 July 2023
My current care and treatment is at Pilgrim Hospital. From my first diagnosis to my current on going treatment I can not fault the staff for their care, compassion and professionalism. The chemo suite team are always on hand if help or advice is required and make having treatment a pleasant experience with their smiles and sense of humour. I can not praise this team enough.
Visited July 2023
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Review titled Pilgrim Hospital
Replied on 01 August 2023
Thank you so much for taking the time to post such lovely feedback. I will ensure that this is passed onto the team, wishing you all the best on your treatment. Best wishes Wendy Smith Deputy sister Breast unit
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Review titled Cannot fault the way I was treated
by Gilly27050 - Posted on 20 July 2023
Visited yesterday. Great experience. Was seen promptly by a fabulous Advanced Practitioner, with the assistance of her team and the Ultra Sound team. Cannot fault the way I was treated, in fact it was superb. Would highly recommend.
Visited July 2023
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Review titled Pilgrim Hospital
Replied on 20 July 2023
Dear Gilly27050 Thank you for taking your time to leave this lovely feedback for our team. We appreciate it can be difficult having to attend our clinics. As a team we strive to make the experience as pleasant as possible. It is lovely to hear the team were able to give you the care and support you required. Kind regards Tanya Wilson Gynaecology Outpatient Sister Trust Wide
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Review titled An amazing team thank you all for your care
by Serez99 - Posted on 27 July 2023
Wow. Absolutely amazing service. The junior doctor was very lovely approachable and thorough. The health care assistants were very polite, fast and very hard working. An amazing team thank you all for your care
Visited July 2023
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Review titled Pilgrim Hospital
Replied on 01 August 2023
Dear Serez99 Thank you for your feedback for our service, it will be passed onto the whole team. We appreciate all feedback. We will continue to work on providing excellent care within our A&E at Pilgrim Hospital. Kind regards, Vikki Hoadley Sister
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Review titled I am truly grateful for all the hard work
by Chris532 - Posted on 20 July 2023
The AMSS ward was amazing and a credit to the hospital. The staff there were, helpful reassuring and friendly. They really looked after me. The wards and toilets were meticulously clean and well looked after. I am truly grateful for all the hard work that every person took to look after me during my stay from the porters and admin staff to the nurses and doctors.
Visited July 2023
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Review titled Pilgrim Hospital
Replied on 01 August 2023
Dear Chris532 I really appreciate you taking the time to send such positive feedback. Thank you. Lisa
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Review titled The staff are very helpful and reassuring.
by augustmb75 - Posted on 05 July 2023
All the procedures were explained very well staff were kind and courteous. Even though they were extremely busy they remained calm thereby creating a relaxed atmosphere for the patients. Also very reassuring is the initial checks - blood pressure/temperature/weight before proceeding to receiving treatment. Staff at reception are very helpful, I never have to worry about my next appointment as someone at reception sorts it out noting day-date-time along with necessary date for me to book blood test for next treatment. Might sound odd but I enjoy the experience. Keep up the good work we appreciate all you do for us.
Visited July 2023
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Review titled Pilgrim Hospital
Replied on 13 July 2023
Dear augustmb75 Thank you so much for such kind feedback. We strive to ensure we deliver the best possible care to our patients. So this feedback is much appreciated, thank you. Please let us know if we can be of any further support to you. Kind regards Polly
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Information supplied by United Lincolnshire Hospitals NHS Trust