Peterborough City Hospital - Ratings and reviews
Reviews
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Review titled Ward 8a - Professional and caring.
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2024
My elderly relative was admitted recently via ambulance and admitted to the Renal Ward. I cannot praise the staff enough for the care and attention my relative received. They were assessed promptly, tests conducted and care administered to help them recover. Every member of staff I encountered seemed to be happy, whatever their role. The ward was immaculate. Everyone was helpful but I was especially impressed by the time taken by the Drs to patiently provide me/us with updates regarding progress/ treatment, and to answer any questions we had. A huge thank you to everyone involved in the recent care of my relative.
Visited Endocrinology and Metabolic Medicine on May 2024
Peterborough City Hospital has not yet replied.
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Review titled Tip Top Service
Rated 5 stars out of 5
by Edward Morris-Jones - Posted on 30 April 2024
Having visited the Daycase Treatment Unit on 30 April for cystoscopy and biopsy, the experience was flawless Great meet and greet, informative anaesthetist and surgeon, great care and rapport in the anaesthetist pre op room, lovely chat with the nurse in recovery, attentive intersection with coffee/biscuits back on the ward and efficient discharge. Every patient/customer touch point through the journey was smooth and easy. Definitely an upper class virgin atlantic experience! I’ve been having this type of procedure on and off since I was 21 years old. Nearly 30 years later, I always have so much praise and respect for the treatment I am given and how I am treated as an individual. Exceptional care and service. Thank you so very much.
Visited Urology on April 2024
Peterborough City Hospital has not yet replied.
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Review titled Intelligent, Savvy care
Rated 5 stars out of 5
by Scott - Posted on 30 March 2024
Thank you to the entire team in Peterborough’s delivery suite for taking care of my wife through a less-than-ideal delivery. The doctors, midwives, and trainees were empathetic without compromising professionalism, a challenging balance to strike. I appreciate the way these professionals delivered the facts surrounding our situation to allow my wife and I to make the wisest decisions at the right times. Although my wife’s experience in the delivery suite did not go as originally planned, we cannot commend and thank the staff enough for everything they did to ensure my wife and newborn son remained healthy.
Visited Maternity services on March 2024
Peterborough City Hospital has not yet replied.
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Review titled People get lost in the sytem
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2024
Apparently, there is no telephone number to contact when trying to track down a relative. My wife is somewhere in the system between the outer doors of A&E and the rest of the hospital, booked in and assessed, but still awaiting treatment or a bed, but there is no way for me to find out where she is, nor find out any information about how she's doing. The only way to find out is to stand in the monstrously long queue of potential patients waiting to be seen by the receptionist, so that they can ring around and find out where my wife is. Absolutely absurd. Why doesn't A&E have an enquiries number or even an enquiries receptionist. We even have to stand waiting in the queue before seeing a receptionist who can let us into the A&E department to visit my wife. This is an excellent example of how not to run a department.
Visited Accident and emergency services on March 2024
Peterborough City Hospital has not yet replied.
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Review titled Top Quality Care
Rated 5 stars out of 5
by Neusa Vieira - Posted on 07 March 2024
The hospital was clean and well maintained. The staff were amazing and took great care of me and went out of their way to put me at ease and make me feel comfortable through all the exams and procedures i had to go through. I wish to thank each and every nurse and doctor who looked after me and wish i could name them as they all deserve to be recognised for their work and dedication to the patients in their hour of need. Thank you all so much and don't take this the wrong way but i hope i don't see any of you again anytime soon. Seeing them all at work and looking after every patient gives me a new found respect for everyone in the profession. You all deserve the highest praise. Thank you again for treating me with such kindness.
Visited Accident and emergency services on March 2024
Peterborough City Hospital has not yet replied.
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Review titled My partner needs help with her skin issue ASAP
Rated 2 stars out of 5
by Shahir - Posted on 27 April 2024
I am writing on behalf of my partner, who has been suffering from a severe and debilitating skin condition characterized by unrelenting itching and visible damage to her skin. Despite having been referred to your dermatology department, she has yet to receive an appointment after several months of waiting, which has resulted in considerable distress and a worsening of her symptoms. We understand the demands and challenges faced by healthcare providers, particularly in specialized fields such as dermatology. However, the delay in treatment and diagnosis is profoundly impacting her quality of life and overall well-being. It is distressing to witness her continuous discomfort and the progressive deterioration of her skin condition, which could potentially lead to more severe health issues if left unchecked. Therefore, we respectfully request an expedited consultation with a dermatologist at your earliest convenience. We are eager for a professional evaluation of her symptoms so that appropriate treatment can be commenced to alleviate her suffering. We would appreciate your immediate attention to this urgent health matter. Please inform us at your earliest convenience about the possibilities of arranging an expedited appointment. We are prepared to accommodate any available slot and are flexible with our schedules to facilitate this critical consultation. Thank you for your understanding and prompt attention to this serious concern. We look forward to your swift response and are hopeful for a resolution that brings about a significant improvement in her health.
Visited Dermatology on March 2024
Peterborough City Hospital has not yet replied.
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Review titled Outstanding treatment
Rated 5 stars out of 5
by Karen - Posted on 09 April 2024
Thankyou all for the outstanding care you gave to me I was with you for a week with chronic back pain and stayed in the paediatrics ward I received excellent care from bed baths to breakfast, from dinner to tea,from round the clock constant four hourly checks on me Medications were administered throughout my stay with such kindness and compassion My diagnosis was found very quickly and my treatment plan put into place immediately This alleviated some pain immediately and was greatly appreciated by me I received constant care and was monitored through my stay I received physio to also help of which I am now attending as an outpatient The doctors nurses carers chefs cleaners porters… they all gave me great support and care May you be proud of the work you do The person you are And the difference you make
Visited Orthopaedics on March 2024
Peterborough City Hospital has not yet replied.
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Review titled Horrendous parking experience
Rated 2 stars out of 5
by Anonymous - Posted on 26 March 2024
Parking on every day I visited over 3 days was completely inadequate. Majority of parking has been designated permit only for staff (wouldn't want them walking or using public transport) leaving patients and visitors driving around in the vain hope of a space. Noticed a nice green sign on the staff carpark each time saying "spaces". When I couldn't park after more than 20 minutes I gave up and parked nearly a mile away in a residential area. Poor design and poor management, no retailer would dedicate the majority of their carpark for staff or they'd go out of business. In the NHS user convenience and safety is clearly secondary to staff convenience. Worst part is I had to drip off and pick up an elderly relative who cannot walk long distances.
Visited Urology on March 2024
Peterborough City Hospital has not yet replied.
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Review titled Less care
Rated 1 star out of 5
by Dalia - Posted on 25 March 2024
My son broke knee still waiting for mri scan move us on room and doctor said he can go out go home and we will send him letter my son on pain and broke knee I refuse another doctor said examine my son and said you need mri we was on weekend coming Monday doctor said again need mri and we still waiting move us to room have 3 people all have infection and vomting I argue with them I refuse that they said you have to move there I received a call from MRI team told me your son name on outpatient they don’t know he waiting on hospital less care my 12 years on pain am not happy at all I need to go home now after I complain every one cause us stressed and struggling.
Visited Accident and emergency services on March 2024
Peterborough City Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Joan Carter - Posted on 26 April 2024
My 14 year old granddaughter was blue lighted to PCH with suspected meningitis. She was given excellent care both physically and emotionally with a brilliant play therapist brought in to support her through the lumbar puncture. Her care on the ward was above and beyond. Thank you
Visited Children's & Adolescent Services on March 2024
Peterborough City Hospital has not yet replied.