New Cross Hospital - Ratings and reviews
Reviews
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Review titled Pains and bleeding while pregnant
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
When into a&e because I was having pains and bleeding at 13 weeks pregnant. Had to wait 4 hours to been moved on into a different room to then wait 40 minutes to be seen. After being seen I then got told it was another 4 hour wait to be seen by a doctor who would most likely sent me to maternity or to see the gynaecologist. The reception Rang both of them and I was told to wait until my scan and I shouldn’t be concerned. I didn’t actually get seen by a doctor or have any proper advice. I then went to my 12 week dating scan to be told the baby was no longer alive and I was going to miscarry. But because this on a Sunday I had to wait until Monday to be seen by the early pregnancy unit. I was told they would contact me but I rang then as I don’t receive a call and was told my notes hadn’t been passed on, they didnt have any record of my scan. After that the care I received has been lovely but a&e was a joke.
Visited Accident and emergency services on April 2024
New Cross Hospital has not yet replied.
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Review titled Excellent patient care
Rated 5 stars out of 5
by Julie - Posted on 12 April 2024
Visited for hysteroscopy today. Excellent care from consultant and nursing staff. Everything explained and genuine kindness and care. 5 stars as always for this hospital. Cannot thank you all enough!
Visited Gynaecology on April 2024
New Cross Hospital has not yet replied.
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Review titled Deanesly Unit c35 is excellent
Rated 5 stars out of 5
by David15 - Posted on 22 April 2024
A very positive review, well deserved It's not nice to find your relative needs chemotherapy and radiotherapy so it's a great relief to be treated as a human when you initially contact them by phone. Clear info on how to get there and visiting hours and anything else you could reasonably expect. On arrival for my first visiting time the overall impression is that the staff have time for both individual patients and their visitors, are knowledgeable and informed. The c35 looks new, well maintained and very clean. Communication levels are high as exemplified by a doctor who took over a call to a nurse just to update me further. It's a sign of a well organised, managed, motivated care and treatment team. In the circumstances I think we have struck gold with this Unit but rest assured that if my current review needs to change, I'll update it. Although it's going to be a 6 month treatment pathway, based on their performance so far I feel there is a realistic possibility of recovery and if not it will not be a result of them not giving 100%. So I hope the team get to read this quickly, thank you.
Visited Don't know on April 2024
New Cross Hospital has not yet replied.
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Review titled Colonoscopy
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2024
I was concerned because of stories from others about New Cross but the experience for my colonoscopy was actually really good, I was seen fast and doctors/nurses were great, letter said 12 and I had the procedure about 12:30 and given sufficient sedatives/painkilling, procedure was fast and comfortable, and then nurses afterwards were great and I only had to stay for around 30 mins post procedure even with sedatives Only issue was on the admin side as I didn't receive my appointment confirmation by post until less than a day before my appointment at 6:50pm by courier when I had to start taking the laxatives at 7pm, and I was considering not going because no one in central booking team could tell me and endoscopy number closes at 4:30pm, according to what I was told on the phone endoscopy don't give details of appointments centrally, so allowing this would be helpful to reduce stress from patients where appointment letters aren't coming through well in advance
Visited Colorectal cancer services on March 2024
New Cross Hospital has not yet replied.
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Review titled Wonderful
Rated 5 stars out of 5
by Alwyn Jackson - Posted on 19 March 2024
I had an echocardiogram on Friday 15th of March 2024 on ward b15 . The kindness care and attention that was given was absolutely brilliant nothing was too much trouble all staff including Mr fans team were just so reassuring and made me feel so comfortable . I really feel all staff do not get the Recognition of their worth I for one I’m extremely grateful and thank them very very much.
Visited Cardiology on March 2024
New Cross Hospital has not yet replied.
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Review titled Rude and ignorant attitude
by Lynne - Posted on 20 March 2024
My brother was admitted to new cross on Monday 18th march. He had collapsed several times has anxiety insomnia and depression through the loss of my mom. He has been being sick and shaking through not keeping food down and dehydration. He was admitted in A and E they were good then to recess they were fantastic lovely people then on Tuesday 19th afternoon was taken to cubicle 2 rapid assessment. The lady that was looking after my brother had a terrible attitude I had asked her what was the yellow fluid in the bag she replied to me very sharp and blunt strong vitamins for alcoholics in a blunt manner. I replied and said I asked you a question in a polite manner I didn't speak to you the way you have just spoken to me she said sorry I have 10 things on my mind and it's the way I am she said. Then I replied my brother has anxiety insomnia and depression he is not an alcoholic she said oh.So in my eyes really deep down her ignorance rudeness towards me and my brother she didn't want to really treat him thinking that in her head and judging thinking that he was a waste of time I am really angry. My brother then was transferred to Amu c58 lovely staff caring and well mannered. Then he was moved to A7 great staff caring and very helpful. I think the nurse on the rapid assessment block should think before judging someone. Unless you have lost loved ones in your life the pain that you go through is unbearable some people cannot cope and it's mental depression. I have asked the other nurses on the other wards what the yellow fluid in the bag was for they said vitamins I said oh we was told they are for alcoholics they said she should never off said that to you.
Visited Don't know on March 2024
New Cross Hospital has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2024
I wanted to say thank you to the consultant in A and E tonight who took time out from a very busy shift to make me feel respected and cared for. This gentleman is very experienced and an expert in what he does but he still spent time getting to the crux of my problem and advising me with a kind and gentle manner. Thank you so much.
Visited Accident and emergency services on March 2024
New Cross Hospital has not yet replied.
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Review titled Brilliant care during my miscarriage.
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2024
I was unfortunately experiencing a miscarriage. However I became very unwell and I was in extreme pain and had substantial blood loss from my miscarriage when entering the hospital the admin staff who checked us in were brilliant and very caring. After having my obs done I was then shown through to a nurse who immediately saw my discomfort and listened to my concerns, I was then put through to the A&E area where I was greeted by a dr, a nurse and a HCA who were absolutely brilliant. Due to the pain I was in they wasted no time getting some pain relief into my system and to help me during my miscarriage. A dr from gynaecology also came over to support throughout examinations and support me through the difficult time both me and my partner are having. I can’t thank you enough for your support and how well me and my partner were looked after during this hard time. You were all so professional and were all so caring. Thank you so much.
Visited Accident and emergency services on March 2024
New Cross Hospital has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2024
Thank you New Cross for looking after me. I had a massive heart attack and was rushed over for surgery. The team were amazing from start to finish. Super service. We were really impressed with the care I received.
Visited Cardiothoracic surgery on February 2024
New Cross Hospital has not yet replied.
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Review titled Day surgery experience
Rated 5 stars out of 5
by Lisa Fleming - Posted on 10 February 2024
I came into New Cross to have nasal polyps removed under general anaesthetic. Everyone that I came into contact with was so helpful and caring. I felt able to talk about my nervousness and was genuinely listened to. I was back on the ward very quickly after the procedure and was looked after by a great team of staff. Thank you to all involved.
Visited Ear, Nose & Throat on February 2024
New Cross Hospital has not yet replied.