Manchester Royal Eye Hospital
Oxford Road, Manchester, Greater Manchester, M13 9WLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Manchester Royal Eye Hospital.
Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Anne Guy - Posted on 04 January 2023
Been under Opthalmology for over 2 years. Attended yesterday to have suture removal. The experience was second to none. I was treated with the utmost care and attention. The staff are all amazing. So efficient and helpful. I really appreciate all what they have done for me over the years and thank them all. Everything is explained. The Consultant is a real good expert. The procedure was that good I felt nothing. Thanks All.
Visited Ophthalmology on January 2023
Review titled Manchester Royal Eye Hospital
Replied on 10 January 2023
Dear Anne, thank you for taking the time to leave feedback about the care you received at Manchester Royal Eye Hospital. We are extremely pleased to hear that you have had such a positive experience during your treatment over the past two years. We have passed your comments on the Head of Nursing so your comments can be shared with the teams involved. The Patient Experience Team.
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Review titled Very poor
Rated 1 star out of 5
by Andrew Podmore - Posted on 01 February 2023
Got referred by Macclesfield eye department on a emergency referral and still waiting for a appointment I was told if I do not get asap I could go blind in my right and already blind in my left eye but Manchester eye hospital do not seem to care
Visited Ophthalmology on January 2023
Review titled Manchester Royal Eye Hospital
Replied on 03 February 2023
Dear Mr. Podmore, Mr. Jonathan Trzos, Matron, Manchester Royal Eye Hospital (MREH) is very sorry for your any delays in your notification of your appointment at the hospital. Please be assured that the referral from Macclesfield has been received by MREH and has been reviewed by the relevant consultant for your eye condition. The consultant has made a decision about the clinic appointment you require. This information is now with the booking team who will send your clinic appointment letter in due course. Mr Trzos is very sorry for any concern this has caused you.
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Review titled Caring team
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2022
I had to have a biopsy on my eye, I had no idea what was going to happen, but from moment entered department they explained everything to me, made sure I was OK from start of day, to the procedure and care before discharge. With clear information for what to do once discharged. all the staff could not have been more pleasant and friendly. I know if ever need anything else doing there I will be on good hands keep up the good work x
Visited Ophthalmology on November 2022
Review titled Manchester Royal Eye Hospital
Replied on 25 November 2022
Dear patient, Thank you for your positive comments posted on the NHS website regarding the care you received at Manchester Royal Eye Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that your experience in our hospital was positive from start to finish. I can assure you that we have passed on your thoughts to the Matron who will share your comments the staff involved. All the best The Patient Experience Team
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Review titled Exceptional care
Rated 5 stars out of 5
by Ann Pearce - Posted on 14 October 2022
Having recently been diagnosed with glaucoma I spent an hour with a specialist glaucoma nurse who explained everything everything and answered all my questions. Excellent service very reassuring. Thank God for the NHS
Visited Ophthalmology on October 2022
Review titled Manchester Royal Eye Hospital
Replied on 24 October 2022
Dear Ann, Thank you for taking the time to share your positive feedback on the NHS website regarding your care at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing and all the staff involved. The Patient Experience Team.
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Review titled Patronising People
Rated 1 star out of 5
by Anonymous - Posted on 30 September 2022
very poor communication!! Consultants have no idea of patient worries. Insufficient empathy-consultants have your file in front of them and they get your name wrong. Seen so many consultants have lost count!! Keep getting different diagnosis and treatment plans. Consultants cannot agree-so how is the patient supposed to decide. Literature they send you in their information leaflets is contradictory and several years old!! One dept states -come back in 4 weeks -go to reception have to wait 7 weeks for appointment.
Visited Ophthalmology on September 2022
Review titled Manchester Royal Eye Hospital
Replied on 19 October 2022
We are very sorry to hear of you poor experience of our services. This is not the service we want to provide our patients with and appreciate your frustration and concerns about your care. We have now introduced a new electronic patient record that will provide better and more complete patient information than paper notes alone which has the ability to send information directly to a patient’s mobile device for reference and guidance. Although this will address your concerns re relevant and up to date patient information, we will share your comments with the clinical team so that they can reflect and learn from your experience.
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Review titled Fantastic consultation
Rated 5 stars out of 5
by Shasta Nawaz - Posted on 22 August 2022
I had my 3rd Orthoptist appointment today in clinic H for my double vision. All the Orthoptists have been great, but today I was seen by an exceptional Orthoptist. She explained things clearly and was really positive and friendly. Thank you!
Visited Ophthalmology on August 2022
Review titled Manchester Royal Eye Hospital
Replied on 31 August 2022
Dear Shasta, Thank you for taking the time to provide a comment about Manchester Royal Eye Hospital. It is wonderful to hear of your positive experience and the support and care you received as a patient on clinic H. We will pass your positive comments on to Clinic H for feedback to staff. Kind Regards, Patient Experience Team.
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Review titled Wonderful work
Rated 5 stars out of 5
by Very grateful Granny - Posted on 09 August 2022
Lovely female doctor saw my 2year old grandson yesterday who was refusing to open his eyes after a trauma a few days prior ,she was fantastic with him and did her best to put him at ease.peppa pig on her computer for one.thankyou very much and his eyes are open today with the treatment you provided. Thankyou.
Visited Ophthalmology on August 2022
Review titled Manchester Royal Eye Hospital
Replied on 12 August 2022
Thank you for taking the time to leave positive comments about your grandson's treatment received at MREH. It is great to hear that your grandson's eye trauma is improving through the thoughtful and caring treatment delivered by one of our doctors. I will pass your comments onto the head of nursing so they can feedback to the department involved. Kind Regards, Patient Experience Team.
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Review titled Excellent care and service
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2022
I had cataract surgery here as I am existing uveitis patient of the hospital. I would like to thank all the theatre staff the consultant surgeons nurses and all on Ward 55. You really did a great job for a very nervous patient. Thanks to a great team
Visited Ophthalmology on August 2022
Review titled Manchester Royal Eye Hospital
Replied on 06 September 2022
Thank you for taking the time to share your positive feedback on the NHS website regarding your care at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of our staff within Theatres and Ward 55. We have forwarded your message on to the Head of Nursing, so they are able to feedback to the staff involved. Kind Regards, Patient Experience Team.
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Review titled Very positive experience
Rated 4 stars out of 5
by Anonymous - Posted on 29 July 2022
I was sent to the emergency clinic at the reh today by the advanced practitioner at my GP's surgery. I was seen by an extremely knowledgable and professional Nurse Practitioner who examined me and explained I had been wrongly diagnosed by my surgery. She explained everything to me, explaining what my condition actually was, recomending I bought the preparations over the counter as they were cheaper than prescription. I was seen in a timely manner. The Nurse couldn't have been more professional, knowledgable or helpful.
Visited Ophthalmology on July 2022
Review titled Manchester Royal Eye Hospital
Replied on 12 August 2022
Thank you for taking the time to leave positive comments regarding your experience at Manchester Royal Eye Hospital. We are glad to hear you received the correct diagnosis upon attending the hospital after assessment by one of our Nurse Practitioners. Furthermore, we are pleased to hear you were seen in a timely manner and everything about your care was explained in detail. We will pass your comments onto the Head of Nursing for the Emergency Eye Department so they can feedback your positive comments onto the team. Kind Regards, Patient Experience Team.
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2022
Had complications with an eye problem and was admitted by the glaucoma team into Manchester royal eye hospital. I was under their care for two months needing two operations and was admitted as an inpatient three times to ward 55. The care I received both from the consultant and her glaucoma team together with that on ward 55 has been exceptional. Can’t thank them enough. They have certainly gone above and beyond. Thank you
Visited Don't know on June 2022
Review titled Manchester Royal Eye Hospital
Replied on 12 August 2022
Thank you for taking the time to provide positive feedback about your experience as a patient at Manchester Royal Eye Hospital. We are very pleased to hear you felt the teams involved had gone above and beyond in delivering your care. I will pass your comments onto the head of nursing so they can feed your comments back to both the Glaucoma and Ward 55 team. We wish you the best with your recovery. Kind Regards. Patient experience team.
Information supplied by Manchester University NHS Foundation Trust