Manchester Royal Eye Hospital - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Ann Pearce - Posted on 09 November 2023
I recently attended for a routine cataract op which developed complications and resulted in a 2 hour op with a follow op 2 weeks later. The medical staff were very professional, efficient, caring and reassuring. I was kept informed about what was happening, and at every step problems/procedures/aftercare/ medications were fully explained. The consultants gave me as much time as I needed and encouraged me to ask questions. I was given 3 contact numbers in case of any concerns or problems. Also, it is reassuring to know that the specialist glaucoma nurses are at the end of a phone; when I had problem sourcing medication they got back to me the same day and solved the problem in 24 hours. I can't thank and praise the staff highly enough .
Visited Ophthalmology on October 2023
Review titled Manchester Royal Eye Hospital
Replied on 13 November 2023
Thank you for taking the time to share your positive feedback regarding your experience at the Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt so well-informed and reassured throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Lyudmyla - Posted on 04 October 2023
Today I visited emergency department Manchester royal eye hospital. I would like to say thank you very much to all staff I met there- receptionist, care, nurse, pharmacists ,doctor. Everything they did were quickly and professional.The young female lady doctor was so great, clever, educated, professional. She helped me a lot, answered of my questions and gave useful recommendations. Eventually after days with pain and without treatment I got treatment. And no long waiting time.
Visited Ophthalmology on October 2023
Review titled Manchester Royal Eye Hospital
Replied on 05 October 2023
Thank you for taking the time to share your positive feedback regarding your experience at the Emergency Department at the Royal Manchester Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt so well supported throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Exemplary
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
Absolutely excellent care at Manchester Eye Hospital. The Optimologist & trainee were extremely good & we're so grateful to them. The patient I attended with had a piece of metal deep into his eye. He'd visited Specsavers previously whom were also very good but they were unable to get it out. The Trainee guided by the Optimologist at the Eye Hospital managed to get it out successfully & very carefully. Reception staff were also good & the wait time from entry to departure was 90 minutes in total. I would highly recommend them & would like to also thank them for such a great service
Visited Ophthalmology on August 2023
Review titled Manchester Royal Eye Hospital
Replied on 23 August 2023
Thank you for taking the time to share your positive feedback regarding your experience at Manchester Royal Eye Hospital. It is always heartening to read such positive words in response to the conscientious work of all our staff and great to hear that the clinical and reception staff were so good. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Wonderful Hospital Ward J and 55
Rated 5 stars out of 5
by Colin Thornton - Posted on 15 August 2023
Extremely glad that I had my cataract op at this outstanding hospital. Day of surgery ward was immaculate - organised and efficient . Staff were great very helpful including giving me cups of teas and cheese sandwich . Where hospital came into its own was the marvellous way they helped me when I had serious problems locating prescribed eye drops that were totally unobtainable where I live . The eye drops according to pharmacy’s I contacted were out of production nationally The ward staff whent more than the extra mile in helping me by providing on two occasions eye drops
Visited Ophthalmology on August 2023
Review titled Manchester Royal Eye Hospital
Replied on 18 August 2023
Thank you for taking the time to share your positive feedback regarding your experience at the Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt so well looked-after throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Ward 55 is Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2023
Everyone on Ward 55 (receptionists, nurses, doctors, surgeons, assistants) are all absolutely outstanding and go above and beyond to help patients. I cannot recommend highly enough.
Visited Ophthalmology on March 2023
Review titled Manchester Royal Eye Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of our staff and great to read your description of how they go the extra mile for their patients. We have forwarded your message for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Been referred emergency appointment
Rated 1 star out of 5
by Andrew podmore - Posted on 02 March 2023
After been referred back to this hospital by my gp for a emergence appointment and after gp tell would head by the 3rd of march and still waiting and going blind and still nothing rang them up and got a very rude lady who told me me waiting
Visited Ophthalmology on March 2023
Review titled Manchester Royal Eye Hospital
Replied on 02 June 2023
We were very sorry to receive your comments and concerns via the NHS / Care Opinion website about your experiences when trying to contact the hospital to find out about your appointment. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. The timeframes for urgent appointments depend upon the service you are referred to, for example for macular conditions the appointment should be within 2 weeks and for other urgent issues the appointment should be within 6 weeks. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number P023/0039 they will be able to discuss this with you.
Provided by Care opinion
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Review titled Very poor drs do not care
Rated 1 star out of 5
by Andrew podmore - Posted on 21 February 2023
I had appointment with dr on Friday morning at 830 which I thought it was to book for op oh no the said we would wait a another two months to see what’s go on bearing in mind I wait two months to see with my eye slight going worse by the day and only having one good eye any way because they waited months last time because was not happy and did not want to do the what the dr wanted to do he discharge me and told to find another dr I would think twice about using this hospital
Visited Ophthalmology on February 2023
Review titled Manchester Royal Eye Hospital
Replied on 24 February 2023
We are very sorry to hear of your experience when attending the hospital and your dissatisfaction with the outcome of your clinic appointment. Your consultant advised that he had a subsequent telephone consultation to try to address your concerns. If you still have concerns or questions, or are dissatisfied with our services, please can you contact the Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk. The PALS service supports patients to obtain a more detailed response to complaints or concerns about their care or treatment.
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Review titled Excellent.
Rated 5 stars out of 5
by Casa - Posted on 25 March 2023
I’ve been under the care of the glaucoma tram at Manchester Royal Eye for many years, having also had two trabs and also having a recent cataract op. These guys are absolutely top notch. The care is outstanding. I feel totally confident leaving my sight in their safe hands.
Visited Ophthalmology on February 2023
Review titled Manchester Royal Eye Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of our staff and your very kind comments will be much appreciated by the staff. We have forwarded your message for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Emergency appointment 6 weeks
Rated 1 star out of 5
by Andrew pidmore - Posted on 06 February 2023
I was referred by Macclesfield Hospital to Manchester eye hospital on emergency appointments because I could go blind in the only eye I can see out of they just got back to after 4 weeks for appointments in two weeks time and emergency what a joke
Visited Ophthalmology on February 2023
Review titled Manchester Royal Eye Hospital
Replied on 10 February 2023
Thank you for your feedback via the NHS website. We were sorry to learn that your experience was not as positive as we would hope at Outpatient /Emergency service. It is important to us that comments are heard and seen as an opportunity for the service to make changes and improvements wherever possible. In response to your comment, your concerns have also been raised directly with the staff / department involved so that they can investigate, ensuring others don’t experience the same issues as you did. It is difficult to respond to all posts in a full way, often because of a lack of detailed information. Therefore, if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/01540032.
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Review titled Excellent Care
Rated 5 stars out of 5
by Anne Guy - Posted on 04 January 2023
Been under Opthalmology for over 2 years. Attended yesterday to have suture removal. The experience was second to none. I was treated with the utmost care and attention. The staff are all amazing. So efficient and helpful. I really appreciate all what they have done for me over the years and thank them all. Everything is explained. The Consultant is a real good expert. The procedure was that good I felt nothing. Thanks All.
Visited Ophthalmology on January 2023
Review titled Manchester Royal Eye Hospital
Replied on 10 January 2023
Dear Anne, thank you for taking the time to leave feedback about the care you received at Manchester Royal Eye Hospital. We are extremely pleased to hear that you have had such a positive experience during your treatment over the past two years. We have passed your comments on the Head of Nursing so your comments can be shared with the teams involved. The Patient Experience Team.