Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Accident & Emergency and the Surgical Assessment Unit (SAU)
Rated 5 stars out of 5
by Michael - Posted on 09 May 2025
The team of nurses, doctors and other auxiliary staff, that treated me, when I arrived unannounced were absolutely brilliant, from the moment I was booked in to A&E, to my discharged from SAU, it showed to me what an excellent NHS we are lucky to have. Everything was interlinked and worked perfectly. Very hard working staff extremely caring and nothing was too much trouble, everything was explained in very understandable terms, so nothing came as a surprise very caring and compassionate. I had scans, blood tests, pain relief, examinations, oxygen, and nebulisers to name but a few, exactly when they said it would happen. I cannot praise these dedicated people enough.
Visited Accident and emergency services on May 2025
Lister Hospital has not yet replied.
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Review titled No call for outpatient phone appointment
Rated 4 stars out of 5
by Ian Jackaman - Posted on 20 May 2025
I think Lister hospital is great and the Cardiology department certainly saved my life for which I am eternally grateful That was 5 years ago and I had a recent echocardiogram and was frantically awaiting the results I got a text and a letter telling me to be by my phone at 2.30 on 20 May No call came I waited until 18:00 No call I had tried calling the helpline number on the letter but the recorded message said after a very long list that this was not the number for echocardiogram So not a brilliant experience
Visited Cardiology on May 2025
Lister Hospital has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by John Steele - Posted on 08 May 2025
I was referred to Emergency Dept by my doctor who thought I may have an infection in my knee which was very painful. Right from the booking in, blood test and x-ray the nurses were efficient and caring. The wait was not long before I was triage to orthopaedics. Thank you.
Visited Accident and emergency services on May 2025
Lister Hospital has not yet replied.
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Review titled 2 amazing days in ICU
Rated 5 stars out of 5
by Ian Viner - Posted on 20 May 2025
An absolutely amazing bunch of doctors and nurses looked after me extremely well for 2 days last week. However I can only describe the food as tepid and quite disgusting. At least heat the food up and improve the quality please.
Visited Vascular surgery on May 2025
Lister Hospital has not yet replied.
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Review titled Great hospital
Rated 5 stars out of 5
by Smart Maumbe - Posted on 25 April 2025
Despite the department being busy the doctors and staff paid great attention to all needing help. They were rushed off their feet but always served with great professionalism and courtesy. The doctor on duty took the time to explain to me the best way to get maximum benefit from the service. The team worked together flawlessly and I as a patient felt valued and well cared for. Keep up the good work
Visited Accident and emergency services on April 2025
Lister Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by N.Cottell - Posted on 01 May 2025
My experience of the maternity care provided by Lister hospital was amazing. All of the staff I encountered throughout my pregnancy were so lovely and supportive. I stayed on the Dacre ward before transferring to the Labour ward and then finally staying on Gloucester Ward. The staff were absolutely amazing, they were welcoming and caring. I loved that everyone said "Congratulations" on our new baby, it was such a personal touch. I really couldn't fault any of my experience with maternity services, I would highly recommend!
Visited Maternity services on April 2025
Lister Hospital has not yet replied.
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Review titled Really good service
Rated 5 stars out of 5
by Chris Bail - Posted on 17 April 2025
I attended urgent care with a knee injury and was seen within 2hrs by a very professional and knowledgeable nurse had x rays taken and a referral to fracture clinic. I was expecting a long wait for this appointment however I was given an appointment within a week and seen by an orthopedic surgeon who assessed me and gave me a treatment plan. From start to finish the care and service I received was perfect!
Visited Orthopaedics on April 2025
Lister Hospital has not yet replied.
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Review titled Slow service, poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 22 April 2025
Having been referred by my dentist over 2 years ago (now nearly 3), I am still awaiting the procedure. I was originally removed from the list nearly a year ago as I was due to have another procedure around the same time. What followed was 5 months of trying every number I could, to be met with "mail box full, good bye" "we aren't open" or "you need to talk to this person...." That then lead to one of the previous 2 options. My dentist followed up on my behalf, it took 2 more months to be called back in to start the process again, and on that day, despite knowing the X-rays machine had broken down before my appointment, I was still sent down there, where I sat for over an hour. Then nothing for 2 months, where I was told I would be called back with in a wek. 2 weeks later I called to follow up, another day to speak with a consultant, who apparently booked an appointment for May, printed the letter then cancelled on the same day. Those letters took 10 days to arrive. Upon calling the given number to find out what was happening, I was told it wasn't something outpatients dealt with, and someone would call me back "later today or tomorrow, it depends how busy they are". So here I am, nearly 3 years after this started, multiple phone calls, appointments and chase ups later, and still no date for the procedure. I'm glad it is only low level, intermittent pain I am in, as apparently I am not seen as a priority or even on the list most of the time. Not angry, not even really upset, just utterly disappointed
Visited Dentistry and Orthodontics on April 2025
Lister Hospital has not yet replied.
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Review titled Can't get hold of anyone
by Anonymous - Posted on 14 April 2025
Had a voicemail from fracture clinic, saying ring 'this number' no number left on voicemail, and no missed or received call. Tried umpteen numbers, no one knows who or why I was called. Number eventually provided cuts off after so many rings. How are you supposed to speak to anyone when you can't attend the hospital easily?
Visited Don't know on April 2025
Lister Hospital has not yet replied.
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Review titled General Surgery for gallbladder removal
Rated 5 stars out of 5
by Sarah - Posted on 12 April 2025
Amazing care from beginning too end from receptionist to anesthesia doctors to the surgeon x they were amazing I was very anxious and it couldn't have gone better.
Visited Don't know on April 2025
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust