Lincoln County Hospital
Greetwell Road, Lincoln, Lincolnshire, LN2 5QYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled I can not speak highly enough of the staff and service
by Tom7548 - Posted on 05 December 2023
After an annual check up at my GP, I was referred to Urology at Lincoln County Hospital. They were thorough and very helpful. Examinations, MRI and Biopsy. They had time for me and my wife and explained things in detail. I am now on Active Surveillance. I can not speak highly enough of the staff and service they give. Thank you all at Lincoln County Hospital.
Visited September 2023
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Review titled Lincoln County Hospital
Replied on 06 December 2023
Dear Tom7548 Thank you for taking the time to submit lovely feedback. This has been passed on to the relevant team members. The Urology team at Lincoln County Hospital aim to provide a positive patient experience throughout their treatment journey so I am pleased that this has been achieved for yourself and your wife. Regards Nicola
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Review titled Awful.
Rated 1 star out of 5
by Anonymous - Posted on 10 August 2023
I have been referred to this hospital by my electrophysiologist for an urgent cardioversion to try and restore my heart to normal rhythm, having been in persistent Atrial Fibrillation since February this year. It has been months and not only have I not had any correspondence from Lincoln, I have left 3-4 voicemails with various cardiology receptionists and have not had one of those returned. I feel deflated, depressed and in a constant state of anxiety due to this condition which is making me borderline suicidal.
Visited Cardiology on August 2023
Review titled Lincoln County Hospital
Replied on 14 August 2023
Good afternoon, I am so sorry that you have had problems speaking to a member of the cardiology team regarding your cardioversion procedure. If you would like to contact me directly with your details I will look into this for you. Regards Sally Miller sally.miller@ulh.nhs.uk 07849836220
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Review titled Follow Up appointment
by Autumn time - Posted on 31 August 2023
I waited almost 2 months after a procedure to just be told what I already knew. My first appointment 6 weeks previously was cancelled. I knew following my procedure I required surgery, however they waited to tell me at my follow up they hadn't sent off the request yet. I also requested if my surgery referral could be referred out to other hospitals within a 2 hour drive to speed up the process to be advise no and I would need to speak with my GP. I have already spoken with my GP about this prior to my appointment to be told I need to ask the department I'm dealing with so I feel like everyone is passing the book. Nobody can give me any time frames for surgery, for what is a straight forward day surgery. Meanwhile whilst I live in pain and discomfort until I've had my op.
Visited August 2023
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Lincoln County Hospital has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Olivia Hurton - Posted on 13 August 2023
I went to have my numerous brown spots checked out. My appointment was on a Saturday. All the staff that I came across were helpful and courteous. The Doctor I saw was charming and went out of her way to explain things for me. She was most informative and I came away having had a very good experience for which I thank you.
Visited Dermatology on August 2023
Review titled Lincoln County Hospital
Replied on 15 August 2023
Thank you for your positive feedback about the service you recently received from the clinic staff. I will make sure all of the staff involved with the weekend clinic are informed of your lovely comments. Regards Louise
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Review titled I was made to feel invisible
by neptunenh36 - Posted on 24 August 2023
I attended A&E at 3.30 am. I was initially assessed then saw a Dr at 10.30 am. The doctor said they would arrange blood tests and to see a specialist Dr. Whilst waiting in A&E on 2 occasions I felt faint. My partner advised a member of staff. The first time they checked my obs; the second time they did nothing. At around 5 pm I went to the desk to ask what was happening. I was told I was being admitted - the first I had been told of any admission. I was taken to SEAU ward. I was seen by a Dr on the ward that evening and by a team of Drs at around 8.30 am the next morning. They dismissed the tests the Dr suggested the previous evening and said I needed an ultrasound scan. At around 2.30 pm I asked the nurse what was happening as I hadn't been called for a scan. It then transpired the Dr never requested it. The Dr told me the next available slot was 10.10 am the next day. Had the Dr requested it when they should, I would not have to have waited this long. The ward was excessively noisy at night - loud staff, banging beds and furniture when multiple patients were moved to other wards during the night. Alarms on equipment was left sounding excessively. I was moved to Digby ward. The staff assumed I was incapable of independence and I found them rude. The ward was once again noisy, alarms ignored and left to sound for excessive periods. I was awake my entire time on that ward, sat up in bed. Not one staff member asked if I was OK or offered any pain relief, drink etc. I did not like what I heard or how the elderly patients on the ward were being treated. I discharged myself from LCH as I had had enough of being ignored and feeling invisible and not worthy of receiving care. The toilet on SEAU was unclean, bowls of urine left on the floor, bins and sink area. I did not see staff did changing gloves or cleaning equipment when taking obs on SEAU - where is infection control??? I did not see anyone clean the toilet on SEAU during my time there. Floors were mopped but half-heartedly and not thoroughly, in my view. Surfaces only seemed to be cleaned when a resident left the ward.
Visited August 2023
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Lincoln County Hospital has not yet replied.
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Review titled Appointment at Lincoln breast clinic
by Crochet123 - Posted on 22 August 2023
I was feeling worried and anxious, but all the staff were so kind and caring. They explained what was happening and didn't rush. I felt reassured and well looked after. The surroundings were pleasant and calming.
Visited August 2023
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Review titled Lincoln County Hospital
Replied on 24 August 2023
Dear Crochet123 Thank you for taking the time to leave this feedback. We aim to provide a patient centred approach to our care. I am pleased we could support you in this. I will ensure this feedback it given to the team members and I am sure the team will be pleased and proud to hear this feedback. Many thank Hannah Brewer Hannah Brewer Deputy Sister –Breast Unit.
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Review titled A brilliant response for a patient on a challenging journey
by Austen fan - Posted on 15 August 2023
I needed to call the assessment centre at Lincoln as I was feeling wobbly following chemotherapy. Despite it being over the phone, the nurse I spoke with was extremely kind and caring and highly professional. She went through everything and reassured me. Lincolnshire is a huge county and being able to speak to someone who responds in such a way is brilliant for a patient on a challenging journey. I am extremely grateful. My call was a week after my chemo, because I felt wobbly. Huge thanks to the Staff Nurse that answered.
Visited August 2023
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Review titled Lincoln County Hospital
Replied on 23 August 2023
Dear Austen fan Thank you for taking the time to share your feedback and positive experience with the oncology assessment centre. Regards Lauren
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Review titled What a super team here!
by Lise836 - Posted on 24 August 2023
I had something show up on my very first mammogram. I was utterly petrified when I received the letter the next week, inviting me back for further tests and an assessment. After 12 days wait, I arrived at the Breast clinic. I was given another mammogram, a scan and 13 biopsies were taken in two different ways. I completely put my trust in the amazing team that looked after me. Such lovely, friendly people were so kind and caring, they put you at ease in the best way they could. From there, I had another 11 scary days to wait until my biopsy results were back. Somehow I got through the agonising wait. I arrived on my results day extremely anxious. I was called in by a lovely nurse. The doctor told me he knew of my anxiety so just got on with what we were there for. He said I was cancer free and my biopsies were benign. The care and consideration was amazing. I felt completely in their hands and right until this job was done, they had my absolute interest at heart. Naturally, the relief was huge for me. Just those few words turned my world around. The doctor kindly said he would put it in a letter, I am not sure at that point as to whether I would really take any other information on board. The complete care I received in the Breast Unit at Lincoln, was absolutely amazing. Second to none! Super thank you to Diane for getting me through those dreadful 13 biopsies! What a super team here! Thank you so very very much. X
Visited August 2023
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Review titled Lincoln County Hospital
Replied on 25 August 2023
Thank you for taking the time to leave feed back. We understand that you have gone though a most anxious experience and that our staff was helpful thoughout your journey with the Breast Unit. We do aim to provided patient centred approach to our care. I will be proud to forward this feedback to the team and pass on your kind words. Many thanks Hannah Brewer Deputy Sister-Breast Unit
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Review titled Attending A&E
by nashirank79 - Posted on 08 August 2023
I was advised by 111 to attend a&e due to a bad eye infection. On arrival I was admitted straight away and seen in 15 mins, saw a doctor who referred me to a eye specialist on Sunday afternoon, service there was first class by everyone
Visited August 2023
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Lincoln County Hospital has not yet replied.
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Review titled Staff shortages
by waterge54 - Posted on 25 August 2023
The staff at hospital were lovely since being admitted, very friendly and trying to do the best they can but lying in sodden sheets for nearly 5 hours one day and nearly 7 hours the next day was not very pleasant at all. In addition, being told you can't have a shower and wash your hair as there aren't enough staff to support you to do it safely was very frustrating. I felt grotty, embarrassed and dehumanised. There just aren't enough staff.
Visited August 2023
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Review titled Lincoln County Hospital
Replied on 04 September 2023
Dear waterge54 Thank you for the positive comments that our staff were both friendly and trying to do their best, we are sorry you felt you were left in a bed with wet sheets on a couple of occasions for a number of hours this is unacceptable and falls well below the standards we aim to deliver. We also apologise that you were unable to have an assisted shower and have your hair washed. If you would like this sharing with the Ward Sister for a personal response would you please contact our Pals department and provide more detail so we can make contact. PALS: Tel 01522 707071, Email: PALS@ulh.nhs.uk, Website: www.,ulh.nhs.uk/PALS, Text: 07815 707746, Twitter: @ULHT_PALS Many thanks Alison
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Information supplied by United Lincolnshire Hospitals NHS Trust