Lincoln County Hospital
Greetwell Road, Lincoln, Lincolnshire, LN2 5QYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Very useful suggestions
by Antigone - Posted on 14 December 2023
The appointment was more or less on time, the waiting area is clean and tidy, the chairs comfortable. The consultant was helpful and her suggestions very useful, she clearly outlined the options for treatments from initial steps which may be enough to more invasive options. She was aware of my previous treatment and so knew the problems. I am expecting a physio appt in the near future and will know in about six months time whether these suggestions worked, if I do as suggested. Many thanks.
Visited December 2023
Provided by Care opinion
Review titled Lincoln County Hospital
Replied on 18 December 2023
Dear Antigone Thank you for taking the time to leave this lovely feedback for our team following your recent visit to Gynaecology outpatients at Lincoln County Hospital. It is lovely to hear that the new chairs have made the waiting area a more comfortable experience. It is wonderful that you were given good advice on different treatment options for you to try, and you will be followed up to see if they have improved your condition. I will share your kind words with the team. Kind Regards Tanya Wilson Gynaecology outpatient Sister Trust Wide.
Provided by Care opinion
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Review titled Disappointed with the lack of concern and care given
by Edd8 - Posted on 12 December 2023
My little one was sent up to paediatric A&E recently after seeking advice from 111 due to breathing difficulties and becoming unwell. When we were seen, it was very brief and the doctor only listened to his chest and looked in his throat. The doctor diagnosed bronchiolitis as well as a sore throat. By the next morning he’d got worse so we sought a second opinion from the GP and they discovered an ear infection, and shared concerns of his reduced intake and output. They sent us up to A&E that afternoon as he had refused anything orally and hadn’t had a wet nappy since early hours that morning. After struggling with the fluid challenge and sitting in A&E for many hours, they agreed to admit him, albeit a reluctant decision admitted by the doctor. When we got onto the ward, he had minimal observations done, no tests and doctors were reluctant to do anything although he had now been 24 hours without passing urine and he was very lethargic. I had to request the nurse to check his BP which was slightly elevated, but I was told it was fine. His sats were 91 on two occasions, in comparison to 95 the night when we initially had breathing concerns, yet once again I felt I was brushed off saying he was fine. When the doctors did ward round they expressed they weren’t concerned and they didn’t want to do anything with him and he will perk up, and they will hopefully get the results from swabs done to help diagnose what the issue is. I had to question about these swabs which were noted in his documentation as done but they hadn’t been. The nurse then came and corrected the doctor and said it was still yet to be done. At this point I had lost confidence in all care and felt very brushed off. When we were discharged he had passed a small amount of urine, and still significantly reduced fluid intake and eating. The following day he had improved slightly but he was still very unwell. On the Monday we took him to the GP again, where they noticed his chest was still wheezy and he was still working a little hard. They prescribed steroids at that point and booked to review him a couple of days later. I feel if the hospital hadn’t brushed him off initially he would’ve been able to recover quicker and if my concerns were heard originally a lot of the issues wouldn’t have occurred. I was disappointed with the lack of concern and care given on this occasion, so much so that it’s given me significant doubt in returning in the future for any medical emergencies or concerns with my children, although it being the closer hospital I would endeavour to go elsewhere when possible.
Visited December 2023
Provided by Care opinion
Lincoln County Hospital has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Anne bainbridge - Posted on 01 January 2024
From the minute I arrived the staff were kind, considerate, extremely professional, that ranged from the amazing doctors, nurses, tea ladies, cleaners, volunteers. Each and every one we're kind, attentive, explained what was happening re treatment. I can't thank you enough
Visited Cardiology on December 2023
Lincoln County Hospital has not yet replied.
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Review titled Encouragement, support and care from the amazing team
by Boymum123 - Posted on 27 December 2023
After 2 previous traumatic births I had started having panic attacks running up to the birth of my 3rd baby. I was so scared and having not properly dealt with the post traumatic stress of my first birth was so anxious about it repeating itself all over again. My amazing community midwife listened to all my concerns and made me feel like I really mattered, she referred me to the consultant midwife. The consultant midwife was equally as amazing, she let me tell her my stories from my previous births, filled in any blanks I could remember from my notes and explained options and helped me design a plan for my next birth. After continual growth scans showing my baby to be larger than expected for his gestational age the consultant sat with me to make a plan about early induction or c section. I was so scared, I knew that a c section wasn't the option for me - but was nervous they would push me into it. After the previous births of my sons. I felt like I had failed and wanted this experience to be so different. The consultant gave me the tome to explain all my concerns and also helped me to make the decision that felt right for me. I was scheduled for an induction later that day. The anxiety built as I was waiting a few days for a bed on labour ward for my waters to be broken- the care I received from the team while i was anxiously waiting was amazing- they had the time to talk me through my anxieties day or night and eventually I was taken up to labour ward and my fabulous community midwife came in to deliver my baby. Having a familiar face made me feel so much more at ease, the delivery team went out of their way to make me feel comfortable and make my experience so much better than the previous births. I was given a brilliant room with the view of the cathedral which as was lit up at night time. My community midwife stayed with me the entire time, her voice was do calming and instructing and during the immense pain was one if the only things I could concentrate on. She made sure to explain all the decisions to me and never pushed me into any options i didn't want but kept calm and instructed me through it. The pains were unbearable and came thick and fast- but at then end when she passed me my perfect, 10lb3 oz baby boy, I was so proud of myself for getting through it and felt like I had finally succeeded- but I could not have done it without the encouragement, support and care from the amazing team- in particular the consultant, my midwife and the consultant midwife. My baby is now 6days old and I am so entirely grateful to these people and their team for helping me and my husband bring our son safely into the world. These people I will never forget and I will always hold a special place in my heart for.
Visited December 2023
Provided by Care opinion
Lincoln County Hospital has not yet replied.
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Review titled Friendly, professional, and courteous
by SAG_DD - Posted on 22 December 2023
Attended an outpatients appointment at Lincoln County Hospital. Instructions on how to get there and find the right department were very easy to follow. We were greeted and treated, by all staff in a friendly, professional, and courteous manner. We would like to pass on our thanks to everyone.
Visited December 2023
Provided by Care opinion
Review titled Lincoln County Hospital
Replied on 30 December 2023
Dear SAG_DD Thank you for taking the time to let us know about your experience with us. It is great to get feedback and I am pleased that you were able to get to the right place for your appointment, it can be an added stress trying to find the right department when you can also be anxious about your appointment. I will pass on your thanks to the department Best wishes for the new year as well Matron Cathy
Provided by Care opinion
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Review titled I felt in very good hands from the moment I arrived
by Dicksie - Posted on 19 January 2024
Was sent to the SEAU unit for assessment after having serious abominable pains on a Sunday morning. The staff were absolutely fantastic, especially Kath the Senior Practitioner??. I felt in very good hands from the moment I arrived until I left. The treatment was excellent and was kept informed at all times. All in all a very satisfactory experience.
Visited December 2023
Provided by Care opinion
Lincoln County Hospital has not yet replied.
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Review titled They made a horrific experience manageable
by Joepat - Posted on 05 January 2024
I had a very bad infection in my leg. I was admitted to Shuttleworth Ward and treated with IVABs (Intravenous Antibiotics) it was then decided to operate. Throughout my stay I was treated with care and respect. I have admiration for all the nursing care staff. They made a horrific experience manageable and I am truly thankful for all the care and kindness they have shown me.
Visited December 2023
Provided by Care opinion
Lincoln County Hospital has not yet replied.
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Review titled Outstanding service
Rated 5 stars out of 5
by Mr P W Reece - Posted on 25 December 2023
Attend UTC after consultation with 111. We were treated within an hour to the highest standard by all concerned. Despite being Christmas day and all the pressures and negativity surrounding the nhs our experience was nothing more than exemplary. Thanks to all Tom Reece.
Visited Urgent Treatment Centre on December 2023
Lincoln County Hospital has not yet replied.
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Review titled A poor hospital experience
by Badger69 - Posted on 18 December 2023
I had to be at the hospital at 7.00am, but I didn't have my operation till 4.00pm. I could of come in later. When I came round after the operation I found out I was staying in overnight. This was news to me as 2 weeks before, I was going to have the same operation and I would of been let out 2 hours after the operation. What changed in 2 weeks? To top it off, nothing was done to get me to dialysis in the morning. I found this disgraceful as they knew I was staying in over night before the operation. It was only down to me keeping on about after I came round at 5.30pm, that something was done, this was at 12.30am. This is not suitable for someone who needs dialysis. In nearly 24 hours of being in hospital I had 2 drinks and 4 packets of biscuits, and I had to asked for both, no other food was offered. The ONLY good thing was the theatre staff.
Visited December 2023
Provided by Care opinion
Review titled Lincoln County Hospital
Replied on 21 December 2023
Dear Badger69 I am Deeply sorry this happened as this is not the experience we expect for any of our patients. We will be reviewing the process of staggering all our patients going forward. From a perspective of staying overnight I am really sorry this changed on the day of surgery, routinely all our patients are notified in advance at the pre assessment stage, sometimes when seen on the day of surgery by a different Anaesthetic DR the assessment is different, we will be also working on a process for better communications between the pre op team and Anaesthetists assigned on the day of surgery. Once again I apologies you have had this experience. PODP Jason Green Theatres Matron
Provided by Care opinion
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Review titled Bad experience at Grantham gynaecological dept
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2023
Right from the offset I waited a year for the appointment and I am convinced I only got one because I rang outpatients, waited 50 minutes in the call queue and complained about the fact I’d been on the wait list a year for the appointment. I finally got a date and drove an hour to Grantham. My appointment was 90 mins late. The consultant very clearly hadn't read anything about me in advance as was asking me lots of questions about procedures I’ve had previously (that I didn’t know the medical names of! “You’ve had xyz done haven’t you?” I have no idea…you have my notes though) I felt rushed, I felt nobody was really that bothered about my experience, and we didn’t even get the issue resolved that I had the appointment for. I am now considering paying for this privately rather than wait however long for my referral for surgery. Really sad and disappointed to experience this level of service from the NHS, as an NHS member of staff. Lots of work to do.
Visited Gynaecology on December 2023
Review titled Lincoln County Hospital
Replied on 02 January 2024
I am sorry to hear that you have had a poor experience in our clinic if you would like to contact me direct to discuss further to see if I can help resolve your concerns. Kind Regards Tanya Wilson Gynaecology outpatient Sister Trust Wide. United Lincolnshire Hospitals NHS Trust 07826 532833
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Information supplied by United Lincolnshire Hospitals NHS Trust