Leigh Infirmary - Ratings and reviews
Reviews
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Review titled Car Parking
Rated 3 stars out of 5
by Disgruntled patient's partner! - Posted on 12 April 2024
Terrible experience, the overly-aggressive Security guy told me to move my car immediately, as it was allegedly causing an obstruction, even though it clearly wasn't. I tried to explain that my wife is a Blue Badge holder and is really struggling with her mobility, she has MS and recently had a full hip replacement, but he shut me down and refused to listen! By law, a Blue Badge holder can park on double-yellow lines, as long as it's not causing an obstruction. There was no parking close to the entrance to the hospital, the main carpark is closed, there is zero signage and the hospital have clearly not prioritised disabled people, which is discrimination and not the way to treat vulnerable people! My mum, who has dementia was in the car and was very confused by all the unnecessary drama and commotion. A Hospital Manager rolled up in his Range Rover, told me to shift my car otherwise it would be clamped! Not a nice experience.
Visited Don't know on April 2024
Leigh Infirmary has not yet replied.
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Review titled Waiting time
Rated 3 stars out of 5
by Critchley - Posted on 19 March 2024
This is in no way aimed at staff working at the department, it is in frustration of the waiting time for the appointment to take place once the referral was made to the department. I feel waiting 18 months to receive an appointment is unfair and damaging to a patients both mental and physical health. I was told when I regularly contacted the department that my case was none urgent, having not seen a doctor during any previous thyroid related issues I was unsure how they had the right to say whether my case was urgent or otherwise. Today I finally had my long awaited appointment to be told I need an emergency MRI scan, to find out what is happening. This to me suggests it is in need of urgent attention. I have also recently received devastating news regarding my fertility journey. Again, strongly suggesting the two are linked. This review is to highlight the need to address such long waiting times in the need to support patients future health concerns.
Visited Endocrinology and Metabolic Medicine on March 2024
Leigh Infirmary has not yet replied.
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Review titled Smooth service
Rated 5 stars out of 5
by Holly - Posted on 11 March 2024
Having moved to Leigh recently and not knowing the area, I was anxious on finding the hospital, the parking situation and finding the department I needed. Got the the hospital and it was well signposted, plenty of parking spaces and it’s free for 30 mins, I asked a gentleman the directions to the pathology unit upon arrival as he was ready to help and he directed me, I got to pathology and was seen and on my way home within 3 minutes! I couldn’t believe how straightforward it was.
Visited Haematology on March 2024
Leigh Infirmary has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Patient1 - Posted on 04 April 2024
Wonderful staff, care and reassurance throughout my appointment at the Prosser White clinic. Thank you very much to all.
Visited Dermatology on February 2024
Leigh Infirmary has not yet replied.
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Review titled Attitude of staff member
by firedn86 - Posted on 22 December 2023
My severely disabled husband had an Endoscopy recently and unfortunately it needed to be repeated. Another date was provided but we couldn't attend as we are away from home. We rearranged the date and on the day of the new appt my husband tested for Covid as he has been having symptoms. I immediately called the endoscopy unit to explain the situation and the staff member that took my call seemed annoyed and frustrated with me and had what I feel was a very unprofessional, stern tone, saying as my husband had two cancellations he couldn’t have another appointment and would need to go back to his GP. Not a problem for us to do this, but their attitude made me feel uncomfortable and feel that this person should not be dealing with the public if they are angry at work. I appreciate that the cancellation can inconvenience and waste resources, but if it is unintentional and necessary it’s not very nice for NHS staff to take it out on the patient. Whatever happened to asking if my husband was okay and showing a bit of compassion?
Visited December 2023
Provided by Care opinion
Review titled Leigh Infirmary
Replied on 16 January 2024
Thank you for posting about your experience, in the first instance may I say how sorry I am to read of your experience and I hope that your husband is now feeling better. This is not the experience we would want for our patients or relatives and your feedback has been shared with the Endoscopy Manager. If you require any assistance or would like to discuss this further, please contact the Patient Relations team on 01942 822376. Kind regards Emma Swift Deputy Head of Patient Relations and PALS
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
Your Review: Within 2 weeks of being referred by my GP I visited the Urology and Ultrasound departments for an examination and scan. Both visits were excellent, reassuring and informative. The professional care that I received from both services was top class and a credit to the NHS. Thank you so much
Visited Urology on August 2023
Review titled Leigh Infirmary
Replied on 20 September 2023
Thank you for providing your feedback regarding your attendance at Leigh Infirmary, I will share this with the team who will be so pleased to hear of your positive experience. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled No cohesion between test results
Rated 2 stars out of 5
by Thomas Ratcliffe - Posted on 17 July 2023
After having trouble with my glans and testes I had scans and was diagnosed with a cyst and an hydrocele and I was placed on the list for operation , eventually I received my date and duly prepared and attended only to develop lack of confidence in the plan of operation and the negativity to my questions , I have received a report from consultant and the main Query about removal of cyst isn't even mentioned , I need to see someone again as I was so dissatisfied with the surgeon on the day I came home , was told everything would be ok if I did something, no good! I know my own body and how to use it , really disappointed with the service of urology department
Visited Urology on June 2023
Review titled Leigh Infirmary
Replied on 14 August 2023
I was sorry to read of your experience, but thank you for taking the time to share it. If you would like to discuss your concerns with a member of our team, please do contact us on 01942 822376. The team would be happy to explore ways in which they can assist you. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Hysterscopy
Rated 5 stars out of 5
by Karen Riley - Posted on 19 June 2023
I had a hysterectomy at Leigh women’s health, all the staff are absolutely lovely they made me feel at ease and all though the procedure was a little uncomfortable all the nurses and doctors were very caring and encouraging, they were fantastic,
Visited Gynaecology on June 2023
Review titled Leigh Infirmary
Replied on 14 August 2023
Thank you for posting about your experience. I will share your feedback with the team at Leigh, I am sure they will be thrilled to know that your experience was so positive. May I wish you well with your recovery. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Peter L - Posted on 16 June 2023
I went to pre-op assessment today (16th June 2023) as I have an ongoing kidney stone issue, all the staff were friendly, helpful and sympathetic to my condition, I had a few questions which were dealt with and then I was advised to head over to Urology for further help and advice, the staff in Urology were also fantastic and I eventually left the hospital feeling happy that my concerns and issues had been dealt with appropriately, professionally and with genuine sympathy, I have nothing but praise for the staff at Leigh Infirmary, I had to collect a prescription from the pharmacy on my way out, again this was dealt with in a friendly and timely manner, finally I bought a coffee from the cafe and the staff in there were also very friendly. Well done Leigh Infirmary!
Visited Urology on June 2023
Review titled Leigh Infirmary
Replied on 14 August 2023
Thank you for sharing your experience at Leigh Infirmary. I will share your kind words with the team, who I am sure will be delighted. Kind regards Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Excellent team
Rated 5 stars out of 5
by J Worswick - Posted on 20 April 2023
What an amazing team in the Prosser White Dermatology Dept. Every single member of staff was helpful and very friendly. I had minor surgery, and was a bit nervous, but was put at complete ease - I didn't feel a thing! You are all fantastic! Thank you so much, for your care and compassion.
Visited Dermatology on April 2023
Review titled Leigh Infirmary
Replied on 18 May 2023
Thank you for sharing your experience of attending Leigh Infirmary. I will share your kind words with the team who will be delighted that you had such a positive experience. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion