Leigh Infirmary - Ratings and reviews
Reviews
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Review titled Poor communication
Rated 3 stars out of 5
by Alistair Thompson - Posted on 17 February 2023
I have an echocardiogram booked and I will be away on holiday so I wish to cancel. The letter has a phone number on that goes to aCisco system. After 9 minutes of repeated advice without an ID and passcode I could not use this contact. It said wait for an operator but then repeated the messages until it cut me off. I tried ringing directly but could not find a contact with the Leigh Cardiorespiratory lab. Eventually I got to an operator when triers 3 phone numbers but then put me back on to the message when I rang directly. I still have not been able to cancel my appointment. I marvel at my wasted time and effort but it is even more relevant at your wasted time and effort probably leading to a missed appointment and the extra cost of this. Not even got as far as the4 health cost to me!! No idea where next. Al
Visited Cardiology on February 2023
Review titled Leigh Infirmary
Replied on 27 March 2023
Thank you for taking the time to post about your experience, I am sorry to read of your difficulties in contacting the department in relation to your appointment. I will share your feedback with the service manager. If you would like to discuss this further, or would like any assistance, please do not hesitate to contact our team on 01942 822376. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Amazing service
Rated 5 stars out of 5
by Leah Blackburn - Posted on 13 February 2023
I had my first mammogram screening today so I was a bit nervous, but I needn't have been - they were amazing. Everyone was so professional, informative and kind. I cannot thank them enough. What a wonderful NHS we have!! Thank you so much.
Visited Breast cancer services on February 2023
Review titled Leigh Infirmary
Replied on 22 March 2023
Thank you for taking the time to post about your mammogram screening. I will share your kind feedback with the team who will be delighted. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Great experience
Rated 5 stars out of 5
by Karen - Posted on 22 February 2023
I recently went for my first mammogram at leigh infirmary. I was a little anxious as i didn't know what to expect. I needn't have been the nurses are so professional and lovely. The procedure was explained to me and I felt i was really listened to and my questions answered. I implore anyone who has been offered a mammogram to go, it could save your life. Thank you
Visited Breast cancer services on February 2023
Review titled Leigh Infirmary
Replied on 27 March 2023
Thank you for your feedback about the service at Leigh, which I will share with the team. I am sure they will be delighted that you had such a positive experience. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Shocking treatment!
Rated 1 star out of 5
by Philip Farr - Posted on 15 February 2023
Having been referred for ‘urgent’ blood tests I was turned away after after taking an hour out of my work £40.00, paying £3.00 for parking, being told we finish at 4.00pm” it was 5 min past! I was told by the nurse to “come back tomorrow any time with your form” which I did (another hour out of my working day, £3.00 parking £96.00 total) only to be told “sorry you need an appointment and turned away again!! Now I have to attend a 3rd time again another £45.00 and £3.00 parking! Who pays that? Who pays me what I am due? Not the nurses that’s for sure. Absolutely awful treatment. If NHS staff need more money they go on strike … I can’t as a self employed person if I don’t work I don’t get paid! Total disregard for the me as a patient- I still haven’t had my bloods taken (which was urgent!!) and no where to go to complain about my shockingly poor treatment.
Visited Haematology on February 2023
Review titled Leigh Infirmary
Replied on 27 March 2023
I am sorry to read of your experience when attending Leigh Infirmary for your blood test. I will share your experience with the manager of the service, but if you would like to discuss this further, please do contact our team on 01942 822 376. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Physiotherapy Dept.
Rated 5 stars out of 5
by Josephine McGarty - Posted on 17 February 2023
Great experience with Escape pain course at Leigh physio. Began the 6 week course with trepidation and finished with greater confidence and understanding of Arthritis. Would recommend to anyone to commit to the course and extend your mobility. Many thanks to the physios involved for their positive attitude and care.
Visited Don't know on January 2023
Review titled Leigh Infirmary
Replied on 27 March 2023
Thank you for posting about your experience of the physiotherapy service at Leigh, which I will share with the service manager. I know they will be very pleased to receive your kind comments about the Escape pain course. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Great service
Rated 5 stars out of 5
by David Southern - Posted on 13 January 2023
Very friendly staff went the extra mile to treat me. Something wrong when you leave a tip when you have you haircut, but we take NHS staff for granted Thank you
Visited Cardiology on January 2023
Review titled Leigh Infirmary
Replied on 22 March 2023
Thank you for taking your time to post about your experience. I am sure that the team at Leigh will be very grateful for your kind words. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Dream Team
Rated 5 stars out of 5
by Anthony Quinn - Posted on 06 December 2022
I cannot speak highly enough of the team that looked after me during my Prostate Biopsy. Right from the moment i walked into the consultation room they treated me with care and consideration putting me at ease throughout the procedure. Although it was to me a slightly daunting prospect the Leading Practitioner explained in detail the sequence of the procedure and answered the numerous questions i asked in a friendly way, putting my mind at ease. The two nurses were both brilliant in keeping me relaxed. A truely professional team.I would recommend them to anyone! Well done Wigan and Leigh Urology Department!!
Visited Urology on December 2022
Review titled Leigh Infirmary
Replied on 21 December 2022
Thank you for your very kind post about the Leigh Urology Department. I will share your feedback with the team, who I know will be delighted that your experience was such a positive one. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Deborah strong - Posted on 03 November 2022
Finally found a dr who was amazing. She listened and took me seriously the first time ever. Made me feel human again at the menopause clinic
Visited Gynaecology on November 2022
Leigh Infirmary has not yet replied.
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Review titled exceptional, excellent and exemplary
Rated 5 stars out of 5
by Anonymous - Posted on 19 December 2022
During time at The rehab unit at Leigh the care was exceptional, excellent and exemplary. Staff are incredibly friendly and helpful. They got to know me; they knew who family members were; they kept family informed regularly; they were appropriate in what they suggested; they listened to mine & my families concerns about returning home again; they made sure that i was dressed and took part in activities to ease my boredom; they were incredibly helpful in arranging a medical appointment and were happy to assist in a last minute change to this plan due to my mobility on the day. And they did all this with smiles on their faces! What a refreshing difference some other care I received recently. My discharge was seamless and family were kept informed at all times of the process. Thank you.
Visited Rehabilitation on November 2022
Review titled Leigh Infirmary
Replied on 30 December 2022
Thank you for sharing your experience of your time at the rehab unit at Leigh. I will pass on your feedback to the team there, who I am sure will be delighted. Yours sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion
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Review titled Attended Hanover Endoscopy
Rated 5 stars out of 5
by Gillian Mills - Posted on 09 August 2022
I went on Sunday the 7th August for an Endoscopy & an Colonoscopy. The staff were fab & they took the time to explain everything to me. I was seen within 4 days of speaking to my GP. I was worried about it. These people who work for the NHS are wonderful. They really are. All I can say is thank you NHS. Xx
Visited Endocrinology and Metabolic Medicine on August 2022
Review titled Leigh Infirmary
Replied on 06 October 2022
Thank you very much for posting about your positive experience of the service. I will pass your feedback on to the staff in this area who I am sure will be delighted. Yours Sincerely Emma Swift Deputy Patient Relations and PALS Manager
Provided by Care opinion