Ipswich Hospital
Heath Road, Ipswich, Suffolk, IP4 5PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Positive Experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2025
I had a very positive experience at ENT today. This is an extremely well run department with competent and caring staff. I saw a lady doctor who explained in detail the test results and allowed me to look at the screen. I came away with a clear idea of the options available to me and will be advised of a follow up appointment
Visited Ear, Nose & Throat on April 2025
Ipswich Hospital has not yet replied.
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Review titled Excellent care of 91 year old mum
Rated 5 stars out of 5
by Sandra Mitchell - Posted on 28 April 2025
From Paramedics to release mum was treated with such care and respect. Paramedics and A&E were amazing, Sproughton and Stour wards were so good with her. If anything could be improved service 111 was overly officious and showed their frustration in their voice and responses. You do an amazing job. Mum thoroughly enjoyed the food and the little touches like fruit and books outside the ward sections. Thank you, Thank you, Thank you!
Visited Accident and emergency services on April 2025
Ipswich Hospital has not yet replied.
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Review titled gynae urgent referral team
Rated 5 stars out of 5
by Mary - Posted on 26 April 2025
I attended on the 15 April 2025 in the afternoon. I received excellent care that day. The team where extremely professional and very thorough in their examination and explained every step of the way what was going to happen. I was very nervous but could not have asked for a better caring team. Thank you
Visited Gynaecology on April 2025
Ipswich Hospital has not yet replied.
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Review titled Amazing Care
Rated 5 stars out of 5
by Pamela - Posted on 02 April 2025
I had elective Spinal Surgery at this hospital. From my first appointment right through I was treated with compassion and professionalism. On day of surgery the whole team were amazing. Absolutely everyone went above and beyond to make me feel reassured. It made the whole process much easier and I can not thank them enough.
Visited Orthopaedics on February 2025
Ipswich Hospital has not yet replied.
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Review titled Good nurse specialist
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2025
I recently had a follow up appointment for a skin cancer after having treatment in Dermatology. Very caring nurse specialist with lots of expertise and knowledge
Visited Dermatology on February 2025
Ipswich Hospital has not yet replied.
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Review titled Excellent care at A&E
Rated 5 stars out of 5
by Teresa Tucker - Posted on 07 January 2025
After falling heavily on my back while taking down the Christmas decorations, I rang 111 and was referred to A&E. I was triaged very quickly and scanned soon afterwards. After a wait, I received a thorough examination and assessment by a doctor, who clearly explained the potential risks of my injury and what I should look out for as I recovered. All the staff who dealt with me were cheerful, very helpful and professional and their manner was reassuring; I came away feeling I had been well looked after. I would like to pass on my thanks to them, they are doing a great job under challenging conditions.
Visited Accident and emergency services on January 2025
Ipswich Hospital has not yet replied.
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Review titled Staff were excellent very helpful put me at ease.
Rated 5 stars out of 5
by Linda Bohea - Posted on 28 December 2024
I was treated with kindness and nothing was too much to ask for. I had faith in the nursing staff. Everything was explained to me
Visited Don't know on December 2024
Ipswich Hospital has not yet replied.
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Review titled Amazing department
Rated 5 stars out of 5
by Lilith Holdsworth - Posted on 17 December 2024
I just wanted to pass on my praise for the dermatology department! I had an appointment with them 2 days after being seen by GP. The reception staff were friendly and welcoming. The initial nurse and Dr were friendly and warming - I was also seen bang on time! They then managed to fit me in for a punch biopsy, where the HCA and nurse were great and super efficient. I was there a total of 23 minutes. Everyone was professional, polite and welcoming and I couldn't sing their praise anymore. I am sorry I haven't been able to provide names, I can't remember but please pass this on as I feel positive feedback is often lost and people should know that they are doing a fantastic job!
Visited Dermatology on December 2024
Ipswich Hospital has not yet replied.
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Review titled Excellent Experience!
Rated 5 stars out of 5
by Tony Miller - Posted on 13 December 2024
I recently attended the Ipswich Heart Centre for a pacemaker to be fitted. I was naturally rather nervous about this operation, but the whole experience was amazing, both clinical and nursing staff were kind, professional, and instantly put me at ease. Hopefully they will read this so I can convey my heartfelt (!) appreciation & best wishes to them all.
Visited Cardiology on December 2024
Ipswich Hospital has not yet replied.
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Review titled Issues in need of attention
Rated 4 stars out of 5
by Anonymous - Posted on 12 November 2024
My review is in regard of two recent visits to Ips. hospital. [1] A day appointment relating to a biopsy regarding the base of my spine. [2] An emergency stay of over a week regarding a sudden swelling of both my knees. [1] In all aspects I was treated well during the biopsy. This treatment also includes the previous pre-op scans. - where explanations were given to what else was shown on the scans. In total this included my spine and the previously unknown developing hernia in my intestines. Also abnormalities - polyps(?) were shown on my right kidney, which brought in another team of experts. I was sent home with pain killers. [2] 1st point. At home, I woke up with the loss of use of my left knee. By evening ,via '111', an ambulance was called for - It came quickly from Colchester (as a back-up to Ipswich hospital's shortage) the team was excellent & treated me extremely well. Arriving at A&E, I was wheeled into a bed area for sepsis tests by the ambulance team. By now the pain in both knees was unbearable. Made worse by lack of attention by the 'housekeeper' of the ward, who was more intent on spending considerable time reprimanding, individually, the two ambulance people who had not fully understood the hospital's method of admissions. When I asked for a supporting pillow for my knees I was told - 'in good time' - while he was fussing over straightening blanket covers. Also, because my breathing is far from good when laying flat, I asked for the head of the bed to be raised. Again I was expected to wait - so I grabbed my dressing gown and bundled it under my head. To which he then threw down whatever he was holding and stomped off. Leaving the nurse to attend to me - the patient - with proper concern. The 'housekeeper' made a point of ignoring me for the rest of my time there. 2nd point. I was moved to a room (cell) in the Green Hub. There is no other word than 'cell' - bare grey walls without a window except a frosted glass panel in the door. Nothing to look at but a large wall clock ticking away the seconds, minutes and hours at the end of the bed! Being in a side corridor, with little passing movement outside the room the bell very rarely got answered. I have no need to enter a prison cell to know what solitary confinement would be like! How can this be an acceptable design in a new build? Once moved to Needham Ward I found the staff very pleasant & helpful. And the mix with other patients in the ward made the whole stay as pleasant as possible, for which I would like to thank them.
Visited Accident and emergency services on November 2024
Ipswich Hospital has not yet replied.
Information supplied by East Suffolk and North Essex NHS Foundation Trust