Hospital Of St Cross - Ratings and reviews
Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Lynne Murphy - Posted on 11 May 2023
Excellent service today when I attended a CT scan ,I was taken in immediately and was finished before my actual appointment. Well done all the staff very efficient and friendly.
Visited Diagnostic Imaging on May 2023
Review titled Hospital Of St Cross
Replied on 15 May 2023
Hello Lynne, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled The Heart Nurse Team
Rated 5 stars out of 5
by Douglas Keill - Posted on 04 June 2023
On the 31st May, 2023, I was reassuringly “Signed Off” by the superb Heart Nurse Team of St Cross Hospital, Rugby. Their very professional care, attention and consideration that I have been so fortunate to have benefited from, for some considerable time, has been superb, and so comfortably personable. For sure I have names, however, my and my family’s sincere thanks and praise encompasses The Heart Nurse team, and their telephone support. To have you “at my side”, within just a ‘phone call, has been, and still is, so wonderfully reassuring. We thank you, once again, so very sincerely, for your support and the wonderful job you do.
Visited Cardiology on May 2023
Review titled Hospital Of St Cross
Replied on 15 June 2023
Hello Douglas, thank you so much for your kind review. If you would like to give a special thanks to the team who went above and beyond with your care, consider nominating them for our OSCAs awards by following this link: https://www.uhcw.nhs.uk/oscas. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Directions
Rated 4 stars out of 5
by Anonymous - Posted on 09 March 2023
The first important thing is to tell patients where you are. St Cross is much better than University Hospital, but it is still difficult to find out where in the warren of St Cross each department is. The web site is almost useless in this respect.
Visited Ophthalmology on March 2023
Review titled Hospital Of St Cross
Replied on 13 March 2023
Hello, I'm sorry to see you didn't have a positive experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4205
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Review titled Wonderful experience
Rated 5 stars out of 5
by SSmith - Posted on 08 April 2023
I was dreading this surgery having never been in hospital before. However, it was the most pleasant experience, much like a holiday. Staff were respectful, polite, helpful at all times, they worked so hard and really went above and beyond. All members of staff were outstanding. I felt safe and cared for for the 3 days I was there. Only issue is the waiting times as I waited a year for this procedure. After care has also been outstanding. I am so glad I had my complex surgery here, can’t fault the treatment, food and general overall experience
Visited Orthopaedics on March 2023
Review titled Hospital Of St Cross
Replied on 12 April 2023
Hello, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled W[llow Ward
Rated 5 stars out of 5
by David Hallam - Posted on 27 February 2023
0n Friday 24/02/2023, I attended an appointment for a Colonoscopy at Willow Ward. I was accompanied by my daughter. On arrival we were given a friendly greeting from the receptionist, she was so friendly, welcoming, professional, funny and helpful. My daughter and I both said that she was the best receptionist we had met. If I had any anxieties regarding the colonoscopy, she put my mind at rest and dispelled all my worries. She was lovely and is an asset to Willow Ward. I must also add that every single member of the team involved with the colonoscopy were also brilliant. They treated me with dignity and all of the nurses and the doctor, kept me informed of all the procedures they were carrying out, and were all very efficient, professional and friendly and reassuring. i have never had such excellent treatment before. The whole team were amazing. I cannot thank them enough. Willow Ward is absolutely amazing
Visited Don't know on February 2023
Review titled Hospital Of St Cross
Replied on 01 March 2023
Hello David, thank you so much for your kind review. If you would like to give a special thanks to an individual or the Willow Ward team for going above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Full Range Of Services
Rated 1 star out of 5
by X-ray facilities - Posted on 23 February 2023
Unable to get through to my GP practice Clifton Road Rugby which is normal had to get a private GP to diagnose my symptoms state that I need a chest ex ray however it appears you do not provide that facility at your hospital why not surely this is a fundamental procedure for diagnoses
Visited Respiratory Medicine on February 2023
Review titled Hospital Of St Cross
Replied on 01 March 2023
Hello, I'm sorry to see you didn't have a positive experience with University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4205
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Review titled Amazing care and teamwork
Rated 5 stars out of 5
by Malcolm Brownson - Posted on 24 February 2023
The staff on cedars ward really showed outstanding care and teamwork to turn my health around. Holistic care at its finest! As soon as I arrived on the ward I was looked at and immediately treated with care as an individual for my needs. Staff listened to me , were warm and friendly. Thankyou each and every one of you!
Visited Orthopaedics on February 2023
Review titled Hospital Of St Cross
Replied on 01 March 2023
Hello Malcolm, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Outstanding Treatment.
Rated 5 stars out of 5
by Graham Johnson - Posted on 05 January 2023
Your Review: Referred to the Maple Unit for Dvt by my General Practice.Given an appointment for One hour after my Doctor phoned. Treated by Nurse who could not have been more helpful. Carried out a preliminary examination, and gave me some temporary medication. Arranged for me to have an ultra sound examination to confirm diagnosis for the following day. Following confirmation of a DVT, the same nurse with the help of a very clear booklet, explained in detail all the issues around the diagnosis. Arrangements were then made for me to have a further X ray and for me to collect necessary medication from the hospital pharmacy All of this took place within a 24 hour time frame. Cannot speak too highly of the treatment I received.
Visited Haematology on January 2023
Review titled Hospital Of St Cross
Replied on 18 January 2023
Hello Graham, thank you for leaving a review about University Hospitals Coventry and Warwickshire NHS Trust. I'm so pleased to read that your experience of The Maple Unit at the Hospital of St Cross in Rugby was positive. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team, University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Total dedicated patient care
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2022
From the pre-operative services, including communications and encouragement by the medical secretary to the surgeon(s) and then through admission to discharge in a matter of a couple of days, my knee replacement operation has been superbly managed. The pre-operative advice and the post-operative monitoring and care were exceptional. Difficult to refrain from mentioning individual names, but Rugby St Cross is a coherently run, efficient, and pleasant facility where the emphasis above everything is to ensure patient focus, comfort and well-being. The combination and combining of so many varying skills, amongst its staff, backed up by experienced decisive management are an exemplar of a totally professional service. The culture and attitudes, if they can be assessed in such a short stay are so welcome at this time of so many demanding external influences. I wish to thank everybody from porter, catering, cleaning and admission staff, to pre-operative and post operative physiotherapy experts, to the expert anaesthetic team and the surgical team in the theatre. The post operative recovery nurses kept excellent communication going with me and back to the consultants where necessary, then back in the ward I was closely monitored and my recovery gently administered by ward based nurses and patient care staff, despite their having to work such long hours. And what a lovely demeanour the young lad serving food had, to the random changes of mind by patients when it came to meal times. my sincere thanks to you all
Visited General Surgery on December 2022
Review titled Hospital Of St Cross
Replied on 03 January 2023
Hello, I'm pleased to read about your experience at the Hospital of St Cross, Rugby. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Very Rude Reception and Disorganised
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
I was booked in by 111 to be told at check in I shouldn’t be there … like I knew that … and that I will be sent away… this from the very rude receptionist who had judged me as a single mother… Then when I asked regarding the screen in reception she was very rude again for no reason!! The lady should not have a job on reception no empathy or understanding at all. I am horrified by how I was treated.
Visited Don't know on December 2022
Review titled Hospital Of St Cross
Replied on 03 January 2023
Hello, thank you for leaving a review about your experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4205