Hospital Of St Cross - Ratings and reviews
Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
Excellent practice staff were compassionate knowledgeable skilled!!! An excellent example of the valued NHS
Visited Gastrointestinal and Liver services on August 2023
Hospital Of St Cross has not yet replied.
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Review titled Perfect surgery aftercare
Rated 5 stars out of 5
by Kerri Oneil - Posted on 01 November 2023
I had a complex operation at this hospital. I live in Coventry and this is the first time I’ve ever been to this hospital. My experience with our city hospital has mostly been a shambles, nothing goes to plan and normally just left, so I was pleasantly surprised to be treated with dignity by every member of staff here at St Cross. The recovery nurse was so calming and chatty, surgery staff, nurses, physios & also I had a lovely tea trolley girl have a good normal conversation with me making me feel respected like a human requiring care, should. My obs were done every 4 hours, I was flabbergasted that I was receiving this! New to me! I can’t thank the staff enough here, each and everyone. The experience I had blew me away because I was dreading what I was used to at my normal hospital. If I have choice I will always want to come here in future. Your staff here are a credit to the nhs!
Visited Orthopaedics on August 2023
Hospital Of St Cross has not yet replied.
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Review titled Being spoken to and tears whilst in A&E
by Lbee - Posted on 26 June 2023
I drove myself to St Cross, as I was told there were no ambulances available, I had stabbing pains in my stomach that were making me sick and feel as if I were going to pass out. After getting there A&E was empty and there were two ambulances in the bay. I was seen after 10 mins and taken through to Triage, triage then sent me through to the A&E ward. I was screaming in pain and got told to stop being silly and keep the noise down. I was told I would be given pain relief until the nurse saw self harm marks on my legs, they asked are those track marks? I was absolutely shocked and disgusted. After that I was told they were not treating me and that I was going to Walsgrave. I can’t write what else they said because I found it absolutely vile. My treatment was appalling. I had to discharge myself from Walsgrave yesterday because I was told if my car wasn’t moved after 24hrs I would be charged £100 plus £8 a day. I can’t afford that. I’m back at home and not fully recovered. I couldn’t even wait for the results of my CT scan because I was so worried about the car and charges.
Visited June 2023
Provided by Care opinion
Review titled Hospital Of St Cross
Replied on 28 June 2023
Hello, I'm sorry to see you didn't have a positive experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team, University Hospitals Coventry and Warwickshire NHS Trust, Telephone 0800 028 4203
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Review titled excellent care in Rugby x ray department
Rated 5 stars out of 5
by susan rosemary sutton - Posted on 06 June 2023
With limited mobility and needing x rays of pelvis and right knee the staff on duty were caring and most considerate and I would like to thank them for their excellent professionalism.They have shown today that our rugby hospital is somewhere to be proud of
Visited Diagnostic Imaging on June 2023
Review titled Hospital Of St Cross
Replied on 15 June 2023
Hello Susan, thank you so much for your kind review. The staff will really appreciate your words. If you would like to give a special thanks to the team who went above and beyond with your care, consider nominating them for our OSCAs awards by following this link: https://www.uhcw.nhs.uk/oscas. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Excellent service
Rated 5 stars out of 5
by Michael Dingley - Posted on 01 August 2023
Would like to thank everyone at the hospital for taking care of me during my knee replacement surgery,the service and after care was exceptional, many thanks to all the staff,my thanks also go to the physio staff who put me on the road to recovery
Visited Don't know on June 2023
Review titled Hospital Of St Cross
Replied on 03 August 2023
Hello Michael, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled A really pleasant experience
Rated 5 stars out of 5
by Victoria T - Posted on 30 June 2023
I visited the endoscopy department today on Willow ward at Rugby St Cross. I was welcomed by a really friendly receptionist that got me booked in and passed to the nursing team. The nurses and other professionals put me at ease and were really supportive and comforting. I completed my visit and was discharged with my paperwork and clear instructions. I would certainly recommend the hospital and staff and would like to thank them for their amazing care and professionalism.
Visited Don't know on June 2023
Review titled Hospital Of St Cross
Replied on 10 July 2023
Hello Victoria, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Great experience
Rated 5 stars out of 5
by Lynne Murphy - Posted on 11 May 2023
Excellent service today when I attended a CT scan ,I was taken in immediately and was finished before my actual appointment. Well done all the staff very efficient and friendly.
Visited Diagnostic Imaging on May 2023
Review titled Hospital Of St Cross
Replied on 15 May 2023
Hello Lynne, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled The Heart Nurse Team
Rated 5 stars out of 5
by Douglas Keill - Posted on 04 June 2023
On the 31st May, 2023, I was reassuringly “Signed Off” by the superb Heart Nurse Team of St Cross Hospital, Rugby. Their very professional care, attention and consideration that I have been so fortunate to have benefited from, for some considerable time, has been superb, and so comfortably personable. For sure I have names, however, my and my family’s sincere thanks and praise encompasses The Heart Nurse team, and their telephone support. To have you “at my side”, within just a ‘phone call, has been, and still is, so wonderfully reassuring. We thank you, once again, so very sincerely, for your support and the wonderful job you do.
Visited Cardiology on May 2023
Review titled Hospital Of St Cross
Replied on 15 June 2023
Hello Douglas, thank you so much for your kind review. If you would like to give a special thanks to the team who went above and beyond with your care, consider nominating them for our OSCAs awards by following this link: https://www.uhcw.nhs.uk/oscas. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203
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Review titled Directions
Rated 4 stars out of 5
by Anonymous - Posted on 09 March 2023
The first important thing is to tell patients where you are. St Cross is much better than University Hospital, but it is still difficult to find out where in the warren of St Cross each department is. The web site is almost useless in this respect.
Visited Ophthalmology on March 2023
Review titled Hospital Of St Cross
Replied on 13 March 2023
Hello, I'm sorry to see you didn't have a positive experience at University Hospitals Coventry and Warwickshire NHS Trust. To enable us to look into this further for you, please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4205
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Review titled Wonderful experience
Rated 5 stars out of 5
by SSmith - Posted on 08 April 2023
I was dreading this surgery having never been in hospital before. However, it was the most pleasant experience, much like a holiday. Staff were respectful, polite, helpful at all times, they worked so hard and really went above and beyond. All members of staff were outstanding. I felt safe and cared for for the 3 days I was there. Only issue is the waiting times as I waited a year for this procedure. After care has also been outstanding. I am so glad I had my complex surgery here, can’t fault the treatment, food and general overall experience
Visited Orthopaedics on March 2023
Review titled Hospital Of St Cross
Replied on 12 April 2023
Hello, thank you so much for your kind review. If you would like to give a special thanks to an individual or team who went above and beyond with your care, consider nominating them for our World Class Colleague awards by following this link: https://www.uhcw.nhs.uk/world-class-colleague-nomination/. We appreciate all comments, both positive and negative, as it means we can better understand what is important to our patients and continually improve. Communications Team University Hospitals Coventry and Warwickshire (UHCW) NHS Trust Telephone: 0800 028 4203