Horton General Hospital
Oxford Road, Banbury, Oxfordshire, OX16 9ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very professional service
Rated 4 stars out of 5
by Tomasz - Posted on 17 May 2024
I was on Physiotherapy. Very good service. Smiling and very nice. She told everything in detail. Like I didn't know something. She explained
Visited Physiotherapy on May 2024
Horton General Hospital has not yet replied.
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Review titled Great Care given after Surgery
Rated 5 stars out of 5
by Gemma Tyler - Posted on 09 May 2024
I received some Great care from the Day Case Unit on Sat 4th May after having an Operation. The nurses were fantastic with one in particular who ensured i was comfy and had everything i needed and explained everything i was feeling was completely normal after the type of surgery i had and when i began being really ill she came over and comforted me keeping me calm at all times. If i ever need to have surgery again i would like it to be at this Hospital on the Day Case Unit.
Visited Don't know on May 2024
Horton General Hospital has not yet replied.
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Review titled Fantastic and quick care
Rated 5 stars out of 5
by Sophie - Posted on 19 May 2024
Seen at A&E following a traumatic injury to my arm. Very friendly and professional service and seen v quickly.
Visited Accident and emergency services on May 2024
Horton General Hospital has not yet replied.
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Review titled Great team of staff
Rated 5 stars out of 5
by Y ASHWORTH - Posted on 16 April 2024
My son had surgery here and although there was some mix up with us not being on the list for the day, we have been fitted in and operation happened on the day. Care was exceptional and staff was very professional and caring. Very grateful for their service.
Visited Children's & Adolescent Services on April 2024
Horton General Hospital has not yet replied.
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Review titled Not very friendly
Rated 2 stars out of 5
by Anonymous - Posted on 03 April 2024
My husband & I are pregnant for the first time and we were very excited to have our first scan at 12 weeks. We walked into the ultrasound department and it looked abit derelict to be honest, and nobody was there to greet us, so we just sat down and waited wondering what we do. Finally the ultrasound clinician came out and called us into this dingy room. Being my first scan I had no clue what to expect. I was offered the extra testing which I agreed too and it was straight onto the bed and straight into it. Not really much care or chatting from the clinician, which really ruined the moment for us. My husbands chair was also far away from the bed which felt a little weird because it felt like he was far away from me. I wanted a video of the baby moving on the screen but my husband was promptly told that no photos were allowed to be taken preceding by ‘We charge you for photos £5 for 1 or £10 for 3’. We were done within a few minutes and soon rushed out to go pay for our scans at a machine like a car parking ticket for the clinician to come out and ‘check’ we had paid for them. Like we were children… In all honesty it felt a little rushed & like we were not trusted to not pay for our scans. It was a little bit of a weird experience and left me feeling abit weird… I understand why it was recently given such a bad rating by the care commission. I would not want to give birth here let alone go back. Seemed like a rush to get me in and out with no care at all…
Visited Maternity services on April 2024
Horton General Hospital has not yet replied.
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Review titled Terrific Care
Rated 5 stars out of 5
by Neil Good - Posted on 04 April 2024
The Emergency Assessment Unit delivered great care to me and the people around me. They seemed to be on top of things and had a consistently caring attitude. The facilities looked to be maintained to a good standard and well utilised - for the areas I saw, bed spaces were occupied most of the time. I would like to highlight staff members I had direct experience of but I understand the review wont be seen.
Visited Accident and emergency services on April 2024
Horton General Hospital has not yet replied.
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Review titled Amazing Childrens ward
Rated 5 stars out of 5
by Stephanie - Posted on 16 April 2024
My daughter was admitted from a&e to children’s ward and can honestly say all the staff were amazing from the nurses to drs to consultants and play team my daughter was looked after cared for and nothing was to much they do an amazing job ❤️
Visited Children's & Adolescent Services on April 2024
Horton General Hospital has not yet replied.
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Review titled Exceptional, professional care, attention and service
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
The Rowan Day Hospital provides a high quality service that is efficient, caring and professional with dedicated staff who show high levels of genuine interest and demonstrate medical expertise. Everything about my visit was top class, from the Doctors, nurses, auxiliary staff and canteen lady with the tea trolley. Cleanliness and hygiene were actively being kept to the highest standards. This Hospital is an example of the NHS at it’s very best and I feel so lucky and grateful to have been admitted there. Thank you to you all.
Visited Accident and emergency services on April 2024
Horton General Hospital has not yet replied.
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Review titled Waiting
Rated 2 stars out of 5
by Warren - Posted on 24 February 2024
The wait time at A&E is extortionate. Poor communication with patients and their family while they wait for hours on end in an almost empty department. Ambulance staff were wonderful
Visited Accident and emergency services on February 2024
Horton General Hospital has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
My son was admitted into hospital again after an acute illness. He was unfortunately in over his birthday. Every single staff member in that practice ensure they went above and beyond to treat my son with empathy, kindness and professionalism. Their reassurance to him and to us was exceptional and they ensured not one moment of his birthday was a miss. The donations that they have received is incredible just so they can make sure no child misses out. He received lots of wonderful new toys and teddies, as well as smiles all around. This was our second visit within two months where I also had to stay with him at night. They ensured we were equipped with anything we needed and looked after me as his parent also. Couldn’t be without this service as I had a daughter at home waiting for me, there’s no way I could staying in another hospital as well as trying to be there for my daughter.
Visited Children's & Adolescent Services on February 2024
Horton General Hospital has not yet replied.
Information supplied by Oxford University Hospitals NHS Foundation Trust