Hexham General Hospital - Ratings and reviews
Reviews
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Review titled Hernia treatment
Rated 5 stars out of 5
by Shawm House - Posted on 01 August 2023
The receptionist and the staff in the Pre-assessment Unit could not have been more professional and friendly - a combination that is not always easy to achieve.
Visited General Surgery on July 2023
Review titled Hexham General Hospital
Replied on 03 August 2023
Dear Shawm, Thank you for taking the time to write a review regarding the treatment you received at the pre-assessment clinic, Hexham. I am so pleased to hear you we greeted and treated with professionalism and friendliness. I will be sure to pass on your lovely review to the team. Best wishes, The Experience Team
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Review titled well explained.
Rated 5 stars out of 5
by A E Wilson - Posted on 10 July 2023
I went to Hexham for a second opinion and after an x_ray was delighted to receive a full explanation of what was required and what would be done to my shoulder which has severe erosive arthrophy. This makes me inclined to have the operation in Hexham rather than Carlisle where I was not given such an explanation. I would be interested to know how long the waiting list is at Hexham since I believe it would be better done there.
Visited General Surgery on July 2023
Review titled Hexham General Hospital
Replied on 12 July 2023
Dear A E Wilson, Thank you for getting in touch with us to share your experience of care at Hexham General Hospital. Its great to read that you were given a full explanation of requirements for your shoulder. Regarding waiting times we would like to discuss this with you further so would encourage you to email us at patient.experience@nhct.nhs.uk this will allow us to look into your query and respond. All the best and we look forward to hearing from you. Take care, The Experience Team
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Review titled Great staff and care
Rated 5 stars out of 5
by Isabel McCall - Posted on 17 May 2023
Visited urgent care after a fall. Treated by a really professional and caring nurse, Sarah.Had the appropriate xray etc. , given advice as to aftercare. All the staff polite and efficient and didn't have to wait a long time.Very happy with the service.
Visited Don't know on May 2023
Review titled Hexham General Hospital
Replied on 18 May 2023
Dear Isabel, Thank you for your review, sorry to read about your fall – hope you are feeling much better now? Thank you for taking the time to review your service at Hexham hospital, its good to read that you were given such efficient and hollisitic treatment. Your feedback will be passed onto the team at Hexham, they will surely be delighted. Take care, The Experience Team
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Review titled Fantastic
Rated 5 stars out of 5
by Chris - Posted on 30 May 2023
I recently had surgery at the Day Surgery Unit at Hexham. From start to finish my experience was exemplary. This was the NHS at its finest. From my assigned nurse through to my surgeon, everyone involved was fantastic. It was just another day at work for them, but for me it was superb support and care through a difficult and stressful experience. Well done everyone - you are greatly (and gratefully) appreciated.
Visited General Surgery on May 2023
Review titled Hexham General Hospital
Replied on 07 June 2023
Dear Chris, Thank you for writing this review about your care at Hexham General Hospital. It is great to read that the team within the Day Surgery Unit got everything right for you when you needed it most. We will share your feedback with the surgical team as a whole. If you know the name of your surgeon and would like us to pass your feedback on directly please email us at patient.experience@nhct.nhs.uk with their details. All the very best with your recovery. Take care, The Experience Team
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Review titled Fantastic care for Dupuytren's contracture
Rated 5 stars out of 5
by Elizabeth Anne Armitage - Posted on 27 March 2023
Apprehensive does not begin to describe how terrified I was - not of the procedure but of the injections to numb the arm. I barely felt a thing. The anaesthetist was an absolute star getting the nerve block done in such a lovely manner, telling me what he was doing whilst I watched on the screen. I have had worse pain from vaccination! The consultant was really efficient, the surgical procedure taking less than 20 minutes. The nursing team instilled confidence right from the start, making me feel welcome and safe. I was allowed home quickly with a clear idea of what to expect and what to do if I ran into trouble backed up with leaflets explaining everything. I can't praise them all enough - what a wonderful team. Seems strange to describe any operation as pleasant and if anyone out there is opting for a general anaesthetic over a nerve block think again. There are so many advantages and nothing to be afraid of. Thank you for your care and compassion this morning I am so relieved and so grateful. Hope you all get the pay rises you so richly deserve and the NHS will be able to recruit replacements for all the staff that have left in their droves over the past couple of years.
Visited Orthopaedics on March 2023
Review titled Hexham General Hospital
Replied on 30 March 2023
Dear Elizabeth, Thank you very much for reviewing the care you received with us at North Tyneside General Hospital. Its great to read that the procedure went so well and you were put at ease throughout your time with us. No doubt your review will be very warmly received by all those involved in your care. We will do our best to share your feedback far and wide. All the best with your recovery. Take care, The Experience Team
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Review titled Disappointing
Rated 3 stars out of 5
by Mrs Finch - Posted on 17 January 2023
Having received a letter following an urgent GP referral, detailing an appointment time 9.00 (with 30 mins allowance either way). The appointment time came and went without a call. I contacted the department, getting through on the second attempt, I explained that unfortunately I would not be available to take the call later due to work commitment and was disappointed to it be implied that rearranging the appointment was my fault (as I should have called earlier - which I had but the call was not picked up!). So much for an Urgent Referral!
Visited Respiratory Medicine on January 2023
Review titled Hexham General Hospital
Replied on 18 January 2023
Dear Mrs Finch, I am sorry that you have had difficulty in accessing the care you needed. Although The Experience Team does not have an investigatory role, we can provide you with advice on how your experience can be looked into further. If you would like this information sent to you directly we would urge you to email us at patient.experience@nhct.nhs.uk with the date and time of your appointment and we will do all we can to advise you of appropriate next steps. We will look out for your email. All the best, The Experience Team
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Review titled Rude and uncaring
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2023
I've had an appointment today and the receptionist that greeted me was very rude, speaks disrespectfully and not helpful at all. Arrived to my appointment early and I was told to take a seat. 6 nurses are all gossiping about boyfriends at the desk, 20 minutes later someone came and offered me a cuppa and then was told they are running behind so am I OK with time. Another 40minutes later I go to the desk to ask how much longer as I have to go to work at 5 to be told I'm not sure you'll just have to continue on waiting as they are unsure how behind they are as they aren't sure which patients they are up to! The lack of communication and bedside manner here is disgraceful and I will be traveling to the rvi in future!
Visited Gynaecology on January 2023
Review titled Hexham General Hospital
Replied on 20 January 2023
Dear patient, I am sorry to read about your recent experience with us. It would be really helpful for us to have more information about your experience. It would be great to know which area of Hexham hospital you attended so we can share your review with the relevant team for instance. It may be useful to know that there are a number of options available to you to progress your comments further. To discuss your options further it would be helpful if you could email us at patient.experience@nhct.nhs.uk as we don’t have an investigative role, we will provide you with your options. I will look out for your email. Take care, The Experience Team
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Review titled Unsympathetic
Rated 2 stars out of 5
by Anonymous - Posted on 22 January 2023
My son who is a grown 32 year old in excruciating back and leg pain attended A&E on a Sunday morning he was attended to quite quickly, was then told to put a gown on snd left for 2 hours!! He was in so much pain he couldn’t lie in the bed so attempted to get off the bed and fell to the floor he had been given morphine which made him feel faint .when someone found him on the floor they continued to ask him what he was doing down there and told to get up !!!! He couldn’t move he was crying in pain .then was patronised by some smarmy nurse who passed the comment about how she was able to work while suffering from sciatica .he also suffers with severe rheumatoid arthritis he is clearly not having an episode of sciatica disgusting and unprofessional patronising behaviour from a employee of the NHS to a proud decent 32 year old man who was reduced to tears whilst struggling to put one foot in front of the other . He also had no feeling in his leg .I have myself endured the pain from herniated discs it is excruciating worse than childbirth so having some jumped up member of your so called staff making patronising comments is unprofessional very unacceptable the NHS really is letting people down . If this is how people are treated by this so called caring profession gus help us all
Visited Don't know on January 2023
Review titled Hexham General Hospital
Replied on 23 January 2023
Dear reviewer, Thank you for getting in touch with us. I am very sorry to read about your sons recent episode of care. Although The Experience Team does not have an investigatory role, we can provide you with advice on how your experience can be looked into further. For this information please email us at patient.experience@nhct.nhs.uk and we will get back to you with your options. We will look out for your email. Take care, The Experience Team
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Review titled Happy patient.
Rated 5 stars out of 5
by Ros Travis - Posted on 04 January 2023
My grateful thanks to the staff of ward 3, the orthopaedic team and all those who were involved in my recent total hip replacement operation. I cannot mention individual names but I hope you all know who you are. I was given great care and attention whilst in the hospital. I felt that nothing was too much bother for the staff and was comfortable asking for help when it was needed. What would happen during the procedure was explained carefully to me and anaesthesia options were discussed. On discharge I was given clear instructions on how to use the medication I was taking home with me and reassured that if I was anxious or unsure about anything I could ring for advice. All in all this was a very positive experience for me andI would have no hesitation in recommending this hospital to anyone needing hip surgery in the future. Once again my thanks to each and everyone of you, your care was much appreciated by me
Visited Orthopaedics on December 2022
Review titled Hexham General Hospital
Replied on 04 January 2023
Dear Ros, Thank you very much for taking the trouble to review your recent surgery at Hexham General Hospital. I am so pleased that you felt so well cared for, informed and supported throughout your operation and on discharge. The teams on Ward 3 and in theatres will be delighted to read your comments, which I will forward on tomorrow – what a lovely start to 2023 for them! I hope that you are recovering well, and thank you again. Kind regards, Paul Paul Drummond Patient Experience Team Manager
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Review titled Excellent Teams.
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2022
I came into this hospital for full hip replacement surgery. The Consultant was excellent, Surgical and Anesthetic Teams were absolutely outstanding. I felt completely cared for, informed and respected, throughout my 3 day stay. The ward provision was very impressive. Ward staff generally very good. Standards of Cleanliness, faultless. Physiotherapists were excellent and very empathetic. Unfortunately, the menu was really not nice at all. The food was the only notable exception to the general standard of excellence. I noticed that the staff were extremely busy and staff absence through illness did not seem to be covered, so I had to wait for some medication to be administered, on two occasions. As this was pain relief, I could have done with that being done on time. All in all, I was left wishing that every NHS hospital was as good as Hexham. I am very grateful for my treatment there, even though I waited 22 months for my appointment, it was worth the wait. Thank you to everyone at the Hospital.
Visited Orthopaedics on August 2022
Review titled Hexham General Hospital
Replied on 25 August 2022
Hello, Thank you very much for your review of Hexham General Hospital. Firstly, I hope that you are recovering well from your surgery? I am sorry that you had to wait so long for your appointment, but am glad that you felt it was worth the wait and pleased that you were impressed overall by the quality of the staff, the care you received, information and cleanliness. I am sorry that you had to wait for pain relief due to staffing pressures and that you were not impressed by the standard of the food. The team will be delighted to receive your feedback and will note the areas for improvement. I will also pass your comments on to our catering service. Thank you again and best wishes, Ryan Burkhard Patient Experience Programme Northumbria Healthcare Foundation Trust