Gravesham Community Hospital - Ratings and reviews
Reviews
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Review titled Excellent experience
Rated 5 stars out of 5
by Mike bruno - Posted on 11 November 2023
I attended the urgent care centre after injuring my calf playing squash and have to say it was an all round excellent experience. After checking in I was triaged by a very friendly chap, and about an hour later despite the waiting room being busy and a steady stream of people coming in, I was seen by another really friendly person who treated me and supplied me with crutches and excellent advice. I was prepared to have been there for hours but I was in and out in an hour and a half.
Visited Urgent Treatment Centre on November 2023
Review titled Gravesham Community Hospital
Replied on 16 November 2023
Hello Mike, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the UTC. Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Fast and received friendly great care
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2023
Parent had an accident at home. Was asked to go to a&e. I called the community hospital and they were happy to see us. Assessed, treated and discharged within an hour and saved us an unnecessary a&e trip. Highly recommend this service.
Visited Urgent care centre on June 2023
Review titled Gravesham Community Hospital
Replied on 01 August 2023
Dear Anonymous, Thank you for your kind comments regarding the UTC at Gravesham We have forwarded to the service lead. Kind regards Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Trinity House 110-120 Upper Pemberton Eureka Park Kennington Ashford TN25 4AZ Phone: 0800 030 4550 : Monday to Friday, 08.30-16.30. Text: 07899 903499 Email: mailto:kentchft.PALS@nhs.net Web: www.kentcht.nhs.uk/PALS Twitter: @NHSKentCHFT Facebook: /KentCommunityHealth
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Review titled Excellent
Rated 5 stars out of 5
by jack - Posted on 06 June 2023
I visited the hospital on 3 June 2023 because of my concern with dressing wound following an operation. Everybody was very pleasant, sorted my wound and gave me great advice. First class service. Thank you.
Visited Urgent care centre on June 2023
Review titled Gravesham Community Hospital
Replied on 15 June 2023
Hello Jack, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at Gravesham Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Phones ignored
Rated 3 stars out of 5
by Anonymous - Posted on 07 April 2023
I had to visit urgent centre at Gravesham community on the 7th of April. I called the reception on the number on the website, a gentleman pickup up and then the line dropped. I thought it was an error. I went to the centre, while waiting to be seen, i was waiting in the main corridor, the phone rang. The gentleman who was sitting there picked up the phone and said hello and then put the phone back. So it wasn’t an error, he just put the phone down and carried on sitting on his mobile phone.
Visited Don't know on April 2023
Review titled Gravesham Community Hospital
Replied on 12 April 2023
Dear anonymous, We are sorry that you were unhappy with the reception experience. We would like to look further into your concerns, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Not happy staff today
Rated 4 stars out of 5
by Anonymous - Posted on 15 January 2023
Generally, level of care and service very good. Cheery. Today all seemed unhappy, i felt as if I was intruding, shouldn't of been there. Very basic , didn't really find out much what I went for totally. Possibly having an off day and pushed for resources, sympathise, We have to be pleasant and polite, but the profession they are in is at least a caring service. But today just didn't feel like it. Sorry. Thanks for what I did receive
Visited Urgent care centre on January 2023
Review titled Gravesham Community Hospital
Replied on 08 February 2023
Dear Anonymous We are sorry that your recent visit made you feel you were intruding. We would like to look further into your concerns, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Urgent care centre can't perform any tests whatsoever
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
No blood test, no urine test, no anything. After waiting for 2 hours and even though you have been having sharp abdominal pain for 4 days at that point they tell you "oh maybe it will pass, if not, go to A/E" - for that advice I had to wait for 2 hours. When I asked if we could start covering the bases and do a scan or do a blood test I was told, that they do not do any blood testing there and not even an ultrasound or something to find out why things hurt(remember I was pointed by 111 here as it is the "urgent care centre") they ultimately can only tell you to go to your GP(to which the waiting is days...) or A/E to which I could have gone anyways and this is the reason that in England if something hurts you need to go to A/E and wait 4 hours but at least there they might be able to diagnose you.
Visited Urgent care centre on December 2022
Review titled Gravesham Community Hospital
Replied on 08 February 2023
Dear Anonymous We are sorry to learn of your concerns regarding the treatment you received at the UTC. We would like to look further into your concerns, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Great work
Rated 4 stars out of 5
by Natalie - Posted on 17 December 2022
I want to write a positive review, as all I heard today was complaining in the waiting room about the NHS. On arrival I was met by a huge Q, and I knew I was here for a long time going by the entire room. Within 10 mins of arriving the nurse kindly notified everyone if you arrived after 11am you will be seen within 3 hours by a GP. We'll he was correct 3 hours later I was met by the only GP on site today, greeted with a smile, lots of care and concern and a all round helpful doctor. Did I want to spend 3 hours in a waiting room on a Saturday not really but I knew my daughter wasn't well and her health is worth waiting 3 hours for. To all the staff today 17/12/2022. You done amazing in the height of germ season and you was honest with your times and very proactive all day Thank you
Visited Urgent care centre on December 2022
Review titled Gravesham Community Hospital
Replied on 08 February 2023
Dear Natalie, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at this hospital Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Fantastic service- 2 visits in 4 weeks
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2022
We have visited twice in the last month for my daughter, once via 111 and the second due to an injury requiring X-ray. Brilliant from the entrance to leaving. Big thank you to your advance paramedic- who was just amazing with my little girl- her birthday was the next day & left with her whole arm in a cast! Thank you, we are very confident to return should we need to in the future!
Visited Urgent care centre on June 2022
Review titled Gravesham Community Hospital
Replied on 17 November 2022
Hello anonymous, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at Gravesham UTC. Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Triage
Rated 5 stars out of 5
by Anonymous - Posted on 21 May 2022
Very efficient & friendly service from your head nurse/manager. She is definitely a member of staff to be proud of & unfortunately we’re not paying her enough for the job she does.
Visited Urgent care centre on May 2022
Review titled Gravesham Community Hospital
Replied on 17 November 2022
Hello anonymous, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at Gravesham UTC Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk