Gosport War Memorial Hospital - Portsmouth Hospitals NHS Trust - Ratings and reviews
Reviews
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Review titled Great Team Support
Rated 5 stars out of 5
by Lisa Dugan - Posted on 07 March 2024
We have a service in the same building as the urgent treatment centre at Gosport War Memorial. Yesterday one of our clinicians became extremely poorly and the urgent treatment centre team came and supported our staff in supporting the individual until the ambulance arrived. This showed great team support and our staff really appreciated the help that was provided.
Visited Urgent Treatment Centre on March 2024
Gosport War Memorial Hospital - Portsmouth Hospitals NHS Trust has not yet replied.
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Review titled Bad experience
Rated 2 stars out of 5
by Grandparent - Posted on 22 March 2024
Sent to minor injuries by GP, concerned that a cut on my 3 year old granddaughters hand was infected. Receptionist very friendly and professional. Triage nurse was neither, she didn’t talk to my granddaughter at all, and didn’t explain that she was doing - clip on finger, thermometer in ear. Just focussed on her computer asking questions, including what school she attended - she’s 3. Then moved to a very crowded waiting area, over 30 people, with a sign stating there was a 4 hour wait. Over an hour in the small ‘play room’ was enough, granddaughter was now bored and hungry. Didn’t seem like many people had been seen it that time so expected the wait to be longer than another 3 hours. Informed receptionist we were leaving and was asked to complete a form to state it was our choice to leave. What has happened to our NHS, can’t get a GP appointment, 20 mile round trip to local minor injuries clinic, rude staff, long waiting times, poor facilities/environment (especially for children). Meanwhile there is the Fareham Community Hospital that is under used. Ended up taking my granddaughter to the pharmacist whose advice was to use Savlon cream on the wound and go the GP if it gets worse. Back to the beginning then!
Visited Urgent Treatment Centre on March 2024
Gosport War Memorial Hospital - Portsmouth Hospitals NHS Trust has not yet replied.
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Review titled Very positive experience
Rated 5 stars out of 5
by Verity Hall - Posted on 12 January 2024
I visited today to get an xray of my ankle. I was so impressed with how friendly and professional all the staff were and how quickly I was seen. I arrived at 9.45 and was heading home by 11.15. My aftercare was thoroughly explained and I felt really well looked after. Thank you to all the fantastic staff, I had a really positive experience!
Visited Urgent Treatment Centre on January 2024
Gosport War Memorial Hospital - Portsmouth Hospitals NHS Trust has not yet replied.
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Review titled Very Good practise
Rated 5 stars out of 5
by Elizabeth - Posted on 27 January 2024
I had a bad fall outside On my right side bashed my hip,I'm 87 with health issues ,was using me walker wich went over and down I went .visit to practise was very good all of the staff there are excellent ,lucky my hip wasn't broken I am still in a lot of pain though ,walking very slow round the bungalow ,because of my health history a nd age I was seen .sooner had a c g blood pressure and x-ray ,all so kind ,my daughter was with me ,I still feel a bit shaken up.,Thank goodness for the practise being open , yours sincerely E M Trippit ,
Visited Urgent Treatment Centre on January 2024
Gosport War Memorial Hospital - Portsmouth Hospitals NHS Trust has not yet replied.
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Review titled Ignorant support worker and midwife
Rated 1 star out of 5
by Niki - Posted on 14 December 2023
I have had a booked appointment at 3:30 I buzzed to be let in nobody answered for the call bell after a few minutes a cleaner lady has let us in . I went to the waiting room as usual , then nobody was there I was sitting there for 30 minutes knowing my appointment was half an hour ago I was going to ask somebody what’s happening but no staff around so I had to walk around the department down the corridor finally found a support worker who from distant asking me to wait in the waiting room and I still didn’t know why I have to wait , later I went back after 40 minutes to that support worker who explained it eventually there’s is a delay because someone was running 30 minutes late ? I do not understand if someone is 30 mins late why that person appointment doesn’t get rescheduled ? So I had to leave and reschedule my appointment cause we didn’t calculate the waiting for a booked appointment is 45 minutes . Also that support worker was not helpful with giving information and said ” well appointments are like that running late “. Also my midwife has passed next to me didn’t say a word .. not even sure what they can do for me because the appointments has not got any informations or value .
Visited Maternity services on December 2023
Review titled Gosport War Memorial Hospital - Portsmouth Hospitals NHS Trust
Replied on 21 December 2023
Thank you so much for taking the time to tell us about your experience from the midwifery service based at Gosport War Memorial Hospital. I am sorry you had such a poor experience and an unexplained wait for your care. The midwifery services are provided by Portsmouth University Hospital. I would be very happy to pass your experience and how it made you feel onto the appropriate service. Please do email me abigail.barkham@southernhealth.nhs.uk if you would like to talk about this or wish me to pass your comments on. Many Thanks
Provided by Care opinion
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Review titled Unprofessional and rude
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
Although the majority of thr staff were pleasant there was a nurse practitioner who was very rude when I said I had to leave and then shouted me and pointed thr over end of the corridor to go over to him. My son was very distressed for over an hour and all thr staff were ignoring him until one placed us in a play room after waiting over an hour
Visited Children's & Adolescent Services on November 2023
Review titled Gosport War Memorial Hospital - Portsmouth Hospitals NHS Trust
Replied on 11 December 2023
Good Morning I am so sorry to read your feedback about your experience at the Gosport War Memorial Hospital. It sounds like this was care you received from the Urgent Treatment Centre based at Gosport War Memorial Hospital provided by Portsmouth University Hospital NHS Trust. I am more than happy to discuss this with you and help you to direct your concerns to the right place. I am also happy to do this on your behalf. Do feel free to email me abigail.barkham@southernhealth.nhs.uk
Provided by Care opinion
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Review titled Amazing facility that we are lucky to have
Rated 5 stars out of 5
by Michelle - Posted on 18 August 2023
I’m so grateful to the team at the Urgent Treatment Centre at War Memorial Gosport, I went in feeling like a had something in my eye that I couldn’t locate and it was sharp and scratchy and watering badly. Everyone from the receptionist was welcoming and sympathetic, the triage nurse was warm and humorous even after being on shift for 12 hours and the practitioner who sorted my eye out was kind, funny, sympathetic and really knowledgeable explaining everything to me about my eye injury (which turned out to be a significant corneal abrasion) and how best to help it heal. We really are lucky to have such a fantastic local service and I hope the team know how valued and appreciated they are.
Visited Urgent Treatment Centre on August 2023
Gosport War Memorial Hospital - Portsmouth Hospitals NHS Trust has not yet replied.
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Review titled Fantastic care from fantastic staff
Rated 5 stars out of 5
by Andrew Blackburn - Posted on 01 September 2023
Having lost footing whilst sailing and cutting the back of my arm on a bolt I needed to be brought to the hospital for a few stiches and tetanus! I have to say all of the staff I met were friendly, efficient and caring and should be proud of the service that they are delivering. From the receptionist, the triage nurse through to the the nurse and HCA that sorted me out they were all wonderful and professional. All healed up now with no issues and the neatest scar I've had so far...and I have a few! Thank you
Visited Urgent Treatment Centre on July 2023
Gosport War Memorial Hospital - Portsmouth Hospitals NHS Trust has not yet replied.
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Review titled Good, efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
I was treated by a nurse practioner who was thorough but gentle. It was recommended that I needed to attend the minor surgery unit at QA hospital and that was all arranged for me .I was given all the paperwork I required and when I got there they were expecting me. I could not have asked for a more efficient service between 2 departments. Everyone I had contact with today treated politely and respectfully. Well done to all.
Visited Urgent Treatment Centre on July 2023
Gosport War Memorial Hospital - Portsmouth Hospitals NHS Trust has not yet replied.
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Review titled 1st Class Service and Care
Rated 5 stars out of 5
by Tina - Posted on 05 June 2023
I had to take my elderly brother who has Learning Disabilities to the Urgent Treatment Centre today, I can only say good things. He was well looked after, the staff were 1st class with him, they had patience and time for him, where as our own Drs refused to see him. I thank everyone who had time for him and I would certainly recommend this centre if you are in need of urgent treatment. Thank you
Visited Urgent Treatment Centre on June 2023
Gosport War Memorial Hospital - Portsmouth Hospitals NHS Trust has not yet replied.