Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Dreadful contact experience
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2025
Although I fully appreciate how busy you all are, I have been trying to contact the nurse responsible for looking after my relative for 3 days, without success. It was impossible to get anyone to answer the first telephone number I was given (31 redials with ringing then cut-off without answer). Eventually given another number for AMU - where the Ward Clerks would answer, only to be transferred to the nurses station, where the phone would ring out without answer (apart from one occasion when I was told the nurse was too busy to talk to me!!!!). How on earth am I supposed to find out how my relative is, and whether they are likely to survive or not. It is so very frustrating and worrying to be a relative in this position.
Visited Accident and emergency services on April 2025
Good Hope Hospital has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2025
I am 31 week pregnant, i have got pain in my abdomen i rang them they said take two paracetamol and come here i went straight down there, i was waiting for more than 30 mins nobody came to check me out then i have decided to leave i came out and i saw docter and nurse was sitting in office doing their work i couldnt understand is paper work or computer work is important then patient? Its totally irresponsible behaviour towards patients. Not acceptable at all rediculous servious
Visited Maternity services on April 2025
Good Hope Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Kathryn Silk - Posted on 20 April 2025
From start, 111, to finish I felt really cared for and respected by all staff who treated me with respect and kept well informed. I had two CT scans and an x-ray and knew what was happening throughout the seven hours at A&E. I cannot fault anyone.
Visited Accident and emergency services on April 2025
Good Hope Hospital has not yet replied.
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Review titled Fantastic care fabulous staff
Rated 5 stars out of 5
by Rebecca Cox - Posted on 01 May 2025
I recently got admitted to MAU (Ward 21) via 111 (Easter Sunday) I was required to stay in for a few days each and every staff member I came across nurses, staff who served food & drinks, cleaners, University students, consultants were absolutely fantastic, I received fantastic care from the nurses and the consultants, all the staff were super friendly and so polite, nothing was too much trouble, the staff nurse in charge that day delivered the highest standard of care I can’t thank her enough she made me feel so at ease (I’m not the best with hospitals) this is a wonderful ward and i feel blessed I was looked after by staff that genuinely care thank you from the bottom of my heart you made a very nervous patient calm and I had a very pleasant stay, I had my follow up appointment on Wednesday (30th April) again I cannot fault the service the Consultant was very thorough and discussed everything in great detail and referred me to a specialist group thank you to all involved in my care I truly appreciate you all
Visited Don't know on April 2025
Good Hope Hospital has not yet replied.
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Review titled Fabulous care
Rated 5 stars out of 5
by Andrew Hair - Posted on 18 March 2025
Hi I would just like to thank all the staff in the A&E department and especially the staff in the day case centre they were absolutely amazing. They were very attentive to my illness who looked after me 24/7, they were all absolutely brilliant, please accept my heart felt appreciation you are the best kind regards Andrew
Visited Accident and emergency services on March 2025
Review titled Good Hope Hospital
Replied on 19 March 2025
Thank you for taking your time to leave us your feedback. We appreciate this. Best wishes, Patient Experience Team
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Review titled Extremely Good Care from A & E to MAU Zone 2 (GHH
Rated 5 stars out of 5
by Paul E Tongue - Posted on 06 April 2025
on 03 /25 at 12.30 pm at a & e all staff performed blood pressure / cardiac test / x ray & 3 blood tests in which resulted in suspected "angina" considering the vast amount of patients in a & e the time I waited for these procedures I feel was" extreme;y good value for money" one clinician even tried to fast track me to a doctor! many thanks a & e Admitted to mau zone 2 approx 9.30 10.00 pm welcomed with a cup of tea / sandwich and a pair of safety socks, to prevent slippage in the night & shown to room 28. blood pressure was taken through the night by anounced staff names. i was introduced, next day to a nurse who was responsible for my care and i was impressed by the moving trollies, with b p equipment and a large screen with all my details on and progress so far. i could ask them anything. the quality of the food was good, menu explained and there it was excellent also the hot drinks were regular. also constant thorough cleaning took place through out the day. a great big thank you to night / daytime staff at mau zone 2 if only a few more of us public could say "thank you" for the hard work you all do. finally i met a member of staff from cardiology, who reviewed my health explained follow up attendance care as an outpatient in the clinic and then quickly completed my discharge letter and i just waited for my medication explained fully by my nurse, again many many thanks mau zone 2 from patient nhs no 4560109877 duration of stay 3rd april- 5th april 2025.
Visited Accident and emergency services on March 2025
Good Hope Hospital has not yet replied.
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Review titled No apparent understanding of urgent eye care.
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2025
I had an to occasion to ring 111 service early one morning to ask advice as to what I should do about the sudden loss of vision in my left eye. I was told to go to Good Hope A&E within the hour. I managed to speak to a doctor after 3 hours, and was told by him that he needed to speak to a consultant. I waited another Hour and a half and spoke to the same Doctor again. We decided to walk over to the The Sheldon unit ophthalmology department and was told that they were not told about it and that they could not see me. So I went back to A&E and was then advised by a nurse to go urgently to The Birmingham eye hospital, because of the danger of losing the vision in my other eye. We again had a very long wait and at about 7pm I was given high dose steroids and told to return the next day. I was admitted for 3 days and given high dose steroids. I told Good Hope A&E that the 111 service to get to the hospital within the hour to which the replied 'they always say that'. I now have permanent loss of vision in my one eye and was I could have completely lost my vision within hours.
Visited Accident and emergency services on February 2025
Review titled Good Hope Hospital
Replied on 17 February 2025
Thank you for taking the time to provide us feedback. If you think it would add value, we would be keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by telephone on 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes, Patient Experience Team
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Review titled Amazing team
Rated 5 stars out of 5
by Keith Dawson - Posted on 15 December 2024
My brother was taken to resus and then onto itu following a critical emergency. The treatment, support and care were truly amazing. We were kept well informed along his very critical journey and he received amazing treatment from an amazing team of consultants, doctors and nurses. Nothing was too much trouble for the staff even though they were extremely busy. Thank you all for the dedication, professionalism and kindness at a very scary and stressful time his family.
Visited Intensive Care on December 2024
Review titled Good Hope Hospital
Replied on 16 December 2024
Thank you for taking the time to share your feedback about your brother's visit to our hospital. We are so happy to hear your brother had amazing care during this admission. We are also happy to hear that you felt supported by our staff. Best wishes, Patient Experience Team
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Review titled Mixed Experience
Rated 3 stars out of 5
by Anonymous - Posted on 12 January 2025
I was admitted to CCU (Ward 23) around Boxing day. I found the majority of staff fine if a little distant. I was treated for flu prior to angioplasty. Throughout I was largely left to my own devices, I wasn't really spoken to or that things weren't really explained to me adequately. I wasn't encouraged to mobilise or shower throughout my 8 day stay there. Some of the facilities (shower head attachment and window were broken and unusable) but the room/ward did feel clean and otherwise well maintained. There just felt a lot of uncertainty for me which caused me to stress about what was happening and what was going to happen. My room overlooked an outside corridor where staff regularly met during their breaks to smoke, whilst I couldn't smell the smoke some of the staff were very loud when talking and laughing with each other often at very antisocial times of the early morning. Overall it was a mixed experience but better than Heartlands where I was later moved to for the angioplasty. This was a bone of contention too,there was very little communication throughout and it would be a case that suddenly I was being moved to another part of the ward or transferred, there was very little time to gather yourself mentally and physically for the move,a bit of notice would have been preferable.
Visited Cardiology on December 2024
Review titled Good Hope Hospital
Replied on 18 January 2025
Thankyou for taking the time to feedback on your recent experience at Good Hope Hospital. It's so important that we hear from our patients whether they've had a great or not so great experience so that we can continue to share good practice to learn and improve. Please be assured that your feedback will be shared with the team involved and we will discuss and reflect upon all aspects to seek improvement. Thankyou again. Best Wishes Patient Experience Team
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Review titled Wonderful throughout my stay
Rated 5 stars out of 5
by H Patel - Posted on 10 December 2024
I had a referral from my GP with chest pains and told me to head straight to Good Hope it was extremely busy for a Monday. I was treated with upmost respect throughout a distressing time the nurses and doctors did an amazing job. Well done guys much respect for you all 👍🏾
Visited Accident and emergency services on December 2024
Review titled Good Hope Hospital
Replied on 10 December 2024
Thank you so much for taking the time to provide feedback about Good Hope Hospital - it was wonderful to hear you found your treatment a positive experience. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes Patient Experience Team
Information supplied by University Hospitals Birmingham NHS Foundation Trust