George Eliot Hospital
College Street, Nuneaton, Warwickshire, CV10 7DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Depressingly Incompetent
Rated 2 stars out of 5
by Anonymous - Posted on 19 April 2025
I’m afraid I have nothing good to say about the dermatology department. Having waited 7 months for a significant infection/cystic acne to be addressed after multiple failed anti biotics the dermatology department failed to listen to my concerns or history with this infection/cyst. They now want to wait 6-8 weeks for a biopsy to check if there is something sinister. There isn’t as I have a history of these infections - but they wouldn’t know this as they really are not in the habit of listening. Even so, Should I really have to wait 9 months to wait for a biopsy on something deemed as potentially sinister? Further issue is the department has made my infection far worse and far more painful. After multiple Drs prodded and squeezed the infection they have made it extremely painful and caused it to spread and become more inflamed. If they had listened they would know there was and always had been a simple solution which is to lance the infection. But they will not listen - I am now having to scramble to try and find emergency private care to try and address this. The advice given in the NHS website is simply wrong in my case - and far too generic. I have been let down badly.
Visited Dermatology on April 2025
Review titled George Eliot Hospital
Replied on 22 April 2025
Thank you for sharing your experience, I’m very sorry to hear how distressing and painful this has been for you. It’s clear that you feel unheard and let down, and I sincerely apologise for the frustration this is causing you. Your concerns about delays, lack of continuity, and the worsening of your condition are very worrying. Listening to patients—especially those with a known history—is essential, and I'm sorry that this didn’t happen in your case. Please could you contact pals@geh.nhs.uk with the details of your concerns (as above), your full name and date of birth so that we can look into this for you? Thank you. Becky, Head of Patient Experience
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Review titled Hernia surgery
Rated 3 stars out of 5
by Lloyd unett - Posted on 24 October 2024
Waiting time for surgery longer than expected, chose George elliot as the average waiting time was 22 weeks , now 24 and just got an appointment for pre op tests for January which will be 36 weeks and then still no Date for hernia operation , nhs app still says average waiting time 22 weeks , this must be untrue .
Visited Don't know on October 2024
Review titled George Eliot Hospital
Replied on 28 February 2025
Dear Lloyd, I’m very sorry for my late reply to your comment. I'm sorry to read about the longer than expected wait for your surgery and understand how frustrating this must be. Waiting times can change due to demand, but I appreciate how misleading it feels when the app suggests otherwise. I’ll share your feedback with the NHS app team to help improve the accuracy of information provided to patients. Thank you Becky, Head of Patient Experience
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Review titled Thank you
Rated 5 stars out of 5
by Gav - Posted on 11 October 2024
Thank you to all staff on the Ward. I witnessed you work tirelessly with some very difficult patients and your care towards myself was 2nd to None. Thank you
Visited Don't know on September 2024
Review titled George Eliot Hospital
Replied on 28 February 2025
Dear Gav, thank you for your kind words and I'm sorry for my late reply to your feedback. I will share your comments with the inpatient teams. Best wishes, Becky, Head of Patient Experience
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Review titled Rudeness and abuse
Rated 1 star out of 5
by Disappointed - Posted on 09 August 2024
The previous 2 aapontments with urology have been very positive experiences. I was hoping that George Eliot Hospital had finally left its poor reputation in the past. Disappointingly my bad experience today has proved the opposite. We arrived at 11am for the appointment. A vlounteer at the hospital entrance helpfully pointed us in the correct direction for the Community Diagnostic Centre. Upon enering the main reception the 2 receptionists completely ignored me. When the receptionist finally acknowledged me it was by addressing me as "lovee". I did ask her not to address me as such. I advised the name and time of the appointment and was asked for the letter. I advised that the appointment was advised by phone. I further advised that the lady on the phone didnt send a letter as the printers were not set up. The receptionist then told me I needed to go to the department in the main hospital I politely advised her that the lady on the phone had been most comprehensive in her instructions and the community diagnostic centre was where we needed to be. Finally she curtly directed us to the first floor waiting area, where I was relieved to encounter a professional and helpful member of staff. If this tyrant of a receptionist had succeeded in sending me to the main hospital I would have missed the appointment and wasted nhs funds. I would like these 2 receptionists to understand that "a chain is only as strong as its weakest link" Their unprofessional attitude and insults of members of the public can have serious repercusions. I will not visit this department again so she will not have the option to abuse me again.
Visited Don't know on August 2024
Review titled George Eliot Hospital
Replied on 28 February 2025
Dear patient, thank you for taking the time to share your experience. I am pleased to read that your previous appointments were positive and that you found the volunteer and clinical staff helpful. However, I am very sorry to learn about the reception you received when you arrived. Addressing patients with respect and providing clear, courteous help is fundamental to our values, and I'm sorry that this was not your experience. I will share your feedback with the staff team and remind them of the importance of maintaining high levels of professionalism and respect at all times. Once again, I'm sorry for the frustration and upset this caused you. If you would like to discuss this further, please contact pals@geh.nhs.uk. Thank you Becky, Head of Patient Experience
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Review titled Fabulous care
Rated 5 stars out of 5
by Flange - Posted on 27 July 2024
Id like to praise all the staff on Mary seacole ward, they were all great, they made me comfortable was there when I needed them but also went the extra mile to reassure and support me though my ordeal. I can't praise or thank them enough. Also my surgeon was fantastic and so sorry he had to do what he did but he saved my life and for that I hope he's proud. Keep up the good work everyone you really don't get the recognition you all deserve.
Visited Colorectal cancer services on July 2024
Review titled George Eliot Hospital
Replied on 09 August 2024
Dear Flange Thank you for your kind comments. I will make sure that the nursing team on Mary Seacole ward and the surgical team are given your feedback. Thank you for taking the time to feedback and I hope you are feeling much better. Best wishes Becky Head of Patient Experience
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Review titled Non efficient
Rated 1 star out of 5
by Diana - Posted on 10 May 2024
Went to Emergency department with excruciating abdominal pain and vomiting, made wait long hours before someone saw me and then gave me painkillers. I waited 5 days for Mmri scan, i have to have gallbladder removed but i was discharged because it might take 3 to 6 month! Is ridiculous and outrageous im still in pain, so avoid this hospital at any costs, just the nurses were amazing.
Visited Gastrointestinal and Liver services on May 2024
Review titled George Eliot Hospital
Replied on 09 August 2024
Dear Diana I'm so sorry to read that you had such a long wait while you were in pain. Please do contact our Patient Advice and Liaison Service (PALS) who will do everything they can to help you. You can email PALS at pals@geh.nhs.uk. Best wishes Becky Head of Patient Experience
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Review titled Amazing Efficiency
Rated 5 stars out of 5
by Claire Blakeley - Posted on 17 May 2024
Attended for X Rays on shoulder and back. Very efficient, quick and professional service with friendly staff who listened and answered questions. Very impressed.
Visited Don't know on May 2024
Review titled George Eliot Hospital
Replied on 09 August 2024
Dear Claire, Thank you for taking the time to feedback about your experience and for your kind comments. I will make sure your feedback is shared with the X-Ray team. With best wishes, Becky Head of Patient Experience
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Review titled Bad practice
Rated 3 stars out of 5
by Malvern - Posted on 31 August 2024
Attended an appointment with the orthopedics.Have been under review since December and when I visited was told I needed hip replacement. Was told I would be put on waiting list and keep checking on updates. The Nhs portal outline that maximum waiting period is 16 weeks with update of service being as current as today. Enquiry with patient department was told waiting period changed to 30- 40 weeks. What the need to give false information on the app as it misleading people. Thanks Malvern
Visited Orthopaedics on May 2024
Review titled George Eliot Hospital
Replied on 28 February 2025
Dear Malvern, firstly please accept my sincere apologies for the late reply to your comment. I'm very sorry for the frustration this situation has caused you. I understand how concerning it must be to receive conflicting information about waiting times. The waiting periods can change due to demand, but I completely understand how misleading this feels when the portal suggests otherwise. I will share your feedback with the NHS Portal to improve communication and clarity for patients. Thank you for bringing this to our attention Becky Head of Patient Experience
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Review titled Over the moon with my treatment.
Rated 5 stars out of 5
by Sophie Kelly - Posted on 08 December 2023
Although I was waiting a while for my treatment due to a referral from my own dentist (to have a broken and abscessed tooth taken out) it was absolutely worth the wait. The dentist and his team immediately put me at ease and had me laughing! He explained everything fully to me and really made me relax even though I was so nervous. Explained proper aftercare to me and overall I had a great experience. Thank you George Eliot!
Visited Oral and Maxillofacial Surgery on December 2023
Review titled George Eliot Hospital
Replied on 12 December 2023
Dear Sophie, thank you for taking the time to tell us about your experience. I hope you are feeling better. I will forward your kind comments on to the team. Thank you, Becky Head of Patient Experience and Volunteering
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Review titled X-ray for Hip and Leg pain
by Pollydoddle - Posted on 29 November 2023
I went for X-ray recently at George Eliot Hospital. Treatment was excellent Staff polite and friendly. No complaints at all.
Visited November 2023
Provided by Care opinion
Review titled George Eliot Hospital
Replied on 12 December 2023
Dear Pollydoddle, thank you for taking the time to tell us about your experience, I'm glad you found our staff to be polite and friendly. I will forward your comments to the staff in X-Ray. Thank you, Becky Head of Patient Experience and Volunteering
Information supplied by George Eliot Hospital NHS Trust