Freeman Hospital
Freeman Road, High Heaton, Newcastle Upon Tyne, Tyne and Wear, NE7 7DNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing from start to finish
Rated 5 stars out of 5
by kelly clements - Posted on 28 March 2023
Childrens cardiac unit we've had awful experience at another hospital. But the experience we received at Newcastle for my sons heart defect. Was outstanding. The care we had was amazing the staff were beautiful from start to finish. The whole experience wasn't medicalised it was normalised for the children! From the hcas, nurses, sonographers to the consultants 5 star for the kids services !! Be proud children's heart unit Outpatients your were superb !
Visited Children's & Adolescent Services on March 2023
Review titled Freeman Hospital
Replied on 30 March 2023
Thank you for leaving your feedback regarding you and your sons experience at the children's cardiac unit at the Freeman Hospital. We are pleased that your experience has been outstanding, with amazing care from staff. We will forward your feedback to the directorate who will share with the team involved in your sons treatment.
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Review titled Really good consultation
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2023
I had an appointment with a Renal Cell Cancer Consultant at the hospital. It was a very positive experience. He was friendly and provided the information I needed to know in a way that was easy for me to understand. He took the time to listen to my concerns and helped me think about the options available to me. Only negative was I was sent to the wrong outpatients area initially - a blip in the computer system, but it was sorted out by a helpful member of staff
Visited Nephrology on March 2023
Review titled Freeman Hospital
Replied on 14 March 2023
Thank you for taking the time to leave your feedback regarding your care the Freeman Hospital. We are pleased that your experience was very positive and the consultant took the time to listen to you and gave you time to consider the options available to you. We will forward your feedback to the department, who will share with the team involved in your care.
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Review titled Fabulous team on Ward 2
Rated 5 stars out of 5
by Annie Kendall - Posted on 19 March 2023
Partial nephrectomy by robot assisted laparoscopic surgery for me was a good. Pain from that was just uncomfortable, a niggle. All credit to the surgeon and his team. I had expected bad pain after having a kidney cut in half, but from coming round in recovery up to this morning, day 7, it's all been good. Pain from the carbon dioxide gas inflation of the abdomen, Oucha! Now that was uncomfortable. My back & shoulder were so painful. It was bad, but the Ward 2 Team are fantastic and pain relief was there when I wanted it. By day 4 it was just uncomfortable, by day 5 a niggle. I loved hearing the Ward 2 shift change, the staff always greeting each other warmly and with many laughs and on occasion kind words of support and comfort, it raised my spirits everytime. The Ward had such a homely, family feel to it. At times I was scared, but I was never worried, the staff were attentive and feeling scared passed quickly. I'm a very active person, not sporty active, more can't sit still. I was able to leave the ward and go for a walk when ever I liked, this really helped my post op recovery physically and mentally. If I ever have to stay in hospital again the ward team there will have a really high bar to reach to surpass the care I received this week at the Freeman's. I must mention Ward 1 where I was admitted on day 1. A lovely team again and they really helped me to calmly wait for my surgery. The anaesthetist and his team, what a great bunch. I was definitely chuckling about something as I went under and I think I was chuckling still when I woke. All in all, stars to rate with, ain't enough in the sky for that. Thank you for looking after me, I feel great because of it. I wish I could remember everyone's names and put them all on here, but I'd be horrified if I missed someone out. Don't ever stop being amazing.
Visited Urology on March 2023
Review titled Freeman Hospital
Replied on 20 March 2023
Thank you for taking the time to leave your feedback regarding your care at the Urology department at the Freeman Hospital. We are pleased that you were comfortable during your stay, that pain relief was available when you needed it and the teams involved in your care were able to offer you support and comfort. We will forward your feedback to the department, who will share with the team involved in your care.
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Review titled Excellent staff
Rated 5 stars out of 5
by Nicholle Sales - Posted on 01 February 2023
My ENT surgeon and anaesthetist were both incredibly reassuring, welcoming, kind and patient. The nursing staff on ward 10 were so polite and comforting and I am so grateful for their time and work with me today.
Visited Ear, Nose & Throat on February 2023
Review titled Freeman Hospital
Replied on 02 February 2023
Thank you for the time taken to leave your feedback regarding your experience at the Freeman Hospital ENT department. We are pleased that you found the nursing staff to be polite and comforting and you were reassured by the surgeon and anaesthetist, who were welcoming and kind. We will forward your feedback to the department who will share with the team involved in your care.
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Review titled Great staff
Rated 5 stars out of 5
by James - Posted on 14 February 2023
Had a stay of almost a week in ward 16. All the staff there were fantastic and looked after me. Can’t speak anymore highly of the care and attention they give. Angels every single one.
Visited Gastrointestinal and Liver services on February 2023
Review titled Freeman Hospital
Replied on 15 February 2023
Thank you for taking the time to leave your feedback regarding your care at the Freeman Hospital. We are pleased that you found all the staff to be fantastic and looked after you with care and attention. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled No calls are ever returned
by Scorpio47 - Posted on 03 March 2023
Recently through doctor's secretary I have supplied two telephone numbers and on numerous occasions have been told that contact couldn’t be made. First a landline was supplied then a mobile. I have had the same numbers for years and have received hundreds of calls with no one complaining they couldn’t reach me. I have had no trouble phoning the hospital to say yet again another phone appointment has not been kept but evidently, the radio waves from the hospital to my home in North Heaton don’t work as well. When I challenged them to phone my number as soon as I put the phone down they refused. Last year before a holiday I phoned on numerous occasions for information which at the time was important to me. No calls were ever returned. As a heart patient it makes you feel not just vulnerable but isolated as well. Do I believe them over the phone calls? Well let me put it like this. I feel like the teacher who asks for the pupil's homework and is told the dog ate it!
Visited February 2023
Provided by Care opinion
Review titled Freeman Hospital
Replied on 06 March 2023
Thank you for taking the time to leave your feedback regarding your recent experience with the cardithoracic department. We are sorry that you have been experiencing issues with telephone appointments and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
Provided by Care opinion
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Review titled Great service
Rated 5 stars out of 5
by ROBERT WILLIAM RENNISON - Posted on 08 January 2023
Admitted on 2nd for TAVI I can only applaud the full team connected with the operation. In addition the 2 ward nurses on the day of the op were excellent and this should be recognised; particularly since another patient at the same time was continuously rude and abusive to them and about all aspects of the Hospital as well as using fould language.
Visited Cardiothoracic surgery on January 2023
Review titled Freeman Hospital
Replied on 10 January 2023
Thank you for taking the time to leave your feedback regarding your experience while attending for an operation at cardiothoracic surgery at the Freeman hospital. We are pleased that you all the team involved in your care and the two nurses on the day of your operation were excellent. We will forward your feedback to the department who will share with the team involved in your care.
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Review titled Great service
Rated 5 stars out of 5
by ROBERT WILLIAM RENNISON - Posted on 08 January 2023
Admitted on 2nd for TAVI I can only applaud the full team connected with the operation. In addition the 2 ward nurses on the day of the op were excellent and this should be recognised; particularly since another patient at the same time was continuously rude and abusive to them and about all aspects of the Hospital as well as using fould language.
Visited Cardiothoracic surgery on January 2023
Review titled Freeman Hospital
Replied on 11 January 2023
Thank you for taking the time to leave your feedback regarding your experience while attending for an operation at cardiothoracic surgery at the Freeman hospital. We are pleased that you all the team involved in your care and the two nurses on the day of your operation were excellent. We will forward your feedback to the department who will share with the team involved in your care.
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Review titled Brilliant care
Rated 5 stars out of 5
by Lisa McAdam - Posted on 25 January 2023
As much as I hate hospitals, the was one of the least stressful experiences I have had. All the staff were friendly, professional and understanding. They were really human and treated me as such. My consultant sat with me and my mum and together, we made a decision on the procedure. He listened and understood our concerns and changed the plan for the day. He was amazing! Even during the procedure, he took the time to ask if I was ok and to reassure me that I was doing well. Everyone on the ward commented on the friendliness of the staff and honestly felt better for having the extra attention they were given. The ward was peaceful and stress free. Unlike other hospitals, phones were answered on the first ring, rather than being ignored and left to ring until the caller gave up and hung up. I honestly cannot rate the staff high enough.
Visited Cardiothoracic surgery on January 2023
Review titled Freeman Hospital
Replied on 30 January 2023
Thank you for taking the time to leave your feedback regarding your care at the cardiothoracic department. We are pleased that you found the staff to be professional and understanding, and that your consultant listened to you and your concerns and changed the plan based on this. We will forward your feedback to the department who will share with the team involved in your care.
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Review titled Great service
Rated 5 stars out of 5
by Philip jackson - Posted on 02 July 2023
Been an outpatient for 26 years Always on time no long delays Well trained and friendly nurses seamless appointment As a long term patient can only praise this hospital And staff
Visited Haematology on January 2023
Review titled Freeman Hospital
Replied on 03 July 2023
Thank you for taking the time to leave your feedback regarding your care with the Haematology department. We are pleased that you found the nurses to be friendly and the care to be seamless. We will forward your feedback to the directorate, who will share with the team involved in your care.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust