Freeman Hospital - Ratings and reviews
Reviews
-
Review titled Amazing
Rated 5 stars out of 5
by Samantha bass - Posted on 17 April 2023
This is from my dad and my family. My dad michael bass is currently on ward 9 at freeman hospital and is on going rehabilitation from his stroke he had in January this year. Could I just say how amazing the physiotherapist and occupational therapist have been, they have brought my dad back from the brink of death, they have taught him how to live again, how to adapt and they have helped him from being bed bound to hoisted to being able to step transfer which us as a family and the doctors thought would be impossible due to the severity of his stroke. My dad is becoming more independent and more confident with the help of the amazing staff. This physio and OT department in our eyes are the most important people. Undervalued and are always behind the scenes but do the most important work. From the bottom of our hearts thank you, thank you for all your amazing dedication to your job without you this would be a very sad world. Thank you for giving my dad his life back and thank you for just being you. We can not get over the progress he has made and none of this would be possible without you. Not all hero’s wear capes.
Visited Physiotherapy on April 2023
Review titled Freeman Hospital
Replied on 19 April 2023
Thank you for taking the time to leave your feedback regarding the care of your dad at the Freeman hospital. We are pleased that he has received amazing ongoing care from the team and he has regained his independence and confidence. We will send your feedback to the department who will share with the team involved in his care.
-
Review titled excellent service
Rated 5 stars out of 5
by Kevin Strong - Posted on 17 April 2023
on the 14th, April 2023 at 8.45 am i had to see a nurse for consultation. She was the most delightful person you could ever meet, She was respectful, knowledgeable, extremely caring and made me feel as though i was important to her. i left that Urology treatment feeling on top of the world. So thank you thank you thank you. That young lady deserves every accolade possible.
Visited Urology on April 2023
Review titled Freeman Hospital
Replied on 19 April 2023
Thank you for taking the time to leave your feedback regarding your care at the urology department at the freeman hospital. We are pleased that you had a positive consultation with the member of our team, who was respectful and caring. We will feedback to the department who will share with the team involved in your care.
-
Review titled Wonderful Staff
Rated 5 stars out of 5
by Anne Seifipour - Posted on 23 April 2023
I wish I could leave 10 stars for these wonderful people in Ward 10 who created a positive, caring, professional environment for all patients in their care. I felt very safe in their hands & in no doubt I was receiving the best care I possibly could. Everything was explained clearly. Every member of staff always had time to answer questions. If an individual couldn't answer it they would get someone who could, always giving you their time. I was never patronised which is very important as you are getting older. It was un uplifting experience being there created by the top notch staff which must speed up recovery. The food was very good too! Thank you all!
Visited Ear, Nose & Throat on April 2023
Review titled Freeman Hospital
Replied on 24 April 2023
Thank you for taking the time to leave your feedback regarding your care at the ENT department at the Freeman Hospital. We are pleased that you found the staff on ward 10 create a positive caring environment for patients, always having time to answer questions. We will forward your feedback to the directorate, who will share with the staff involved in your care.
-
Review titled Exceptional Care
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
Was admitted for septoplasty to ward 10. Staff were so caring and and put me at ease straight away. The anaesthetics team were fabulous and from start to finish I was cared for incredibly well. I am a Trust employee and still totally in awe of our fabulous staff at Newcastle Hospitals.
Visited Ear, Nose & Throat on April 2023
Review titled Freeman Hospital
Replied on 11 April 2023
Thank you for taking the time to leave your feedback regarding your care at the ENT department at the Freeman Hospital. We are pleased that the staff were caring and put you at ease. We will forward your feedback to the directorate, who will share with the team involved in your care.
-
Review titled Efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
I attended the Day Treatment Centre for a spinal procedure. All of the staff from reception onwards, were friendly, kind and caring. I was informed at every stage what was happening. The whole process was very smooth and efficient. The building itself has a very calm atmosphere which is a lovely contrast from often frenetic departments.
Visited Orthopaedics on April 2023
Review titled Freeman Hospital
Replied on 11 April 2023
Thank you for taking the time to leave your feedback regarding your experience regarding a spinal procedure at the Freeman Hospital. We are pleased that all the staff were friendly, kind and caring and that you found the whole process to be smooth and efficient. We will forward your feedback to the directorate, who will share with the team involved in your care.
-
Review titled Excellent Care
Rated 5 stars out of 5
by Cyril Muscroft - Posted on 14 April 2023
The Staff in ward 6 . In the operation and recovery room. Were all so friendly, and caring. For which I would like to say a big thank you to each and everyone of you.
Visited Paediatric Surgery on March 2023
Review titled Freeman Hospital
Replied on 17 April 2023
Thank you for taking the time to leave your feedback regarding your experience with the paediatric surgery services. We are pleased that you found the staff to be friendly and caring. We will forward your feedback to the directorate who will share with the team involved.
-
Review titled Amazing from start to finish
Rated 5 stars out of 5
by kelly clements - Posted on 28 March 2023
Childrens cardiac unit we've had awful experience at another hospital. But the experience we received at Newcastle for my sons heart defect. Was outstanding. The care we had was amazing the staff were beautiful from start to finish. The whole experience wasn't medicalised it was normalised for the children! From the hcas, nurses, sonographers to the consultants 5 star for the kids services !! Be proud children's heart unit Outpatients your were superb !
Visited Children's & Adolescent Services on March 2023
Review titled Freeman Hospital
Replied on 30 March 2023
Thank you for leaving your feedback regarding you and your sons experience at the children's cardiac unit at the Freeman Hospital. We are pleased that your experience has been outstanding, with amazing care from staff. We will forward your feedback to the directorate who will share with the team involved in your sons treatment.
-
Review titled Really good consultation
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2023
I had an appointment with a Renal Cell Cancer Consultant at the hospital. It was a very positive experience. He was friendly and provided the information I needed to know in a way that was easy for me to understand. He took the time to listen to my concerns and helped me think about the options available to me. Only negative was I was sent to the wrong outpatients area initially - a blip in the computer system, but it was sorted out by a helpful member of staff
Visited Nephrology on March 2023
Review titled Freeman Hospital
Replied on 14 March 2023
Thank you for taking the time to leave your feedback regarding your care the Freeman Hospital. We are pleased that your experience was very positive and the consultant took the time to listen to you and gave you time to consider the options available to you. We will forward your feedback to the department, who will share with the team involved in your care.
-
Review titled Fabulous team on Ward 2
Rated 5 stars out of 5
by Annie Kendall - Posted on 19 March 2023
Partial nephrectomy by robot assisted laparoscopic surgery for me was a good. Pain from that was just uncomfortable, a niggle. All credit to the surgeon and his team. I had expected bad pain after having a kidney cut in half, but from coming round in recovery up to this morning, day 7, it's all been good. Pain from the carbon dioxide gas inflation of the abdomen, Oucha! Now that was uncomfortable. My back & shoulder were so painful. It was bad, but the Ward 2 Team are fantastic and pain relief was there when I wanted it. By day 4 it was just uncomfortable, by day 5 a niggle. I loved hearing the Ward 2 shift change, the staff always greeting each other warmly and with many laughs and on occasion kind words of support and comfort, it raised my spirits everytime. The Ward had such a homely, family feel to it. At times I was scared, but I was never worried, the staff were attentive and feeling scared passed quickly. I'm a very active person, not sporty active, more can't sit still. I was able to leave the ward and go for a walk when ever I liked, this really helped my post op recovery physically and mentally. If I ever have to stay in hospital again the ward team there will have a really high bar to reach to surpass the care I received this week at the Freeman's. I must mention Ward 1 where I was admitted on day 1. A lovely team again and they really helped me to calmly wait for my surgery. The anaesthetist and his team, what a great bunch. I was definitely chuckling about something as I went under and I think I was chuckling still when I woke. All in all, stars to rate with, ain't enough in the sky for that. Thank you for looking after me, I feel great because of it. I wish I could remember everyone's names and put them all on here, but I'd be horrified if I missed someone out. Don't ever stop being amazing.
Visited Urology on March 2023
Review titled Freeman Hospital
Replied on 20 March 2023
Thank you for taking the time to leave your feedback regarding your care at the Urology department at the Freeman Hospital. We are pleased that you were comfortable during your stay, that pain relief was available when you needed it and the teams involved in your care were able to offer you support and comfort. We will forward your feedback to the department, who will share with the team involved in your care.
-
Review titled Excellent staff
Rated 5 stars out of 5
by Nicholle Sales - Posted on 01 February 2023
My ENT surgeon and anaesthetist were both incredibly reassuring, welcoming, kind and patient. The nursing staff on ward 10 were so polite and comforting and I am so grateful for their time and work with me today.
Visited Ear, Nose & Throat on February 2023
Review titled Freeman Hospital
Replied on 02 February 2023
Thank you for the time taken to leave your feedback regarding your experience at the Freeman Hospital ENT department. We are pleased that you found the nursing staff to be polite and comforting and you were reassured by the surgeon and anaesthetist, who were welcoming and kind. We will forward your feedback to the department who will share with the team involved in your care.