East Riding Community Hospital - Ratings and reviews
Reviews
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Review titled The receptionist was rude and ill mannered
Rated 1 star out of 5
by Martin P - Posted on 04 April 2024
The receptionist was rude and ill mannered. Asking to speak to somebody in charge the female nurse refused to tell if the manager was present. All the other patients commented on how rude and ill mannered the receptionist is. This place needs a thorough investigation with new staff and a new manager. No alcohol hand gel was present on the entrance to the building. Zero stars for customer service
Visited Urgent Treatment Centre on April 2024
Review titled East Riding Community Hospital
Replied on 04 April 2024
Dear Martin, we are so sorry about your experience at East Riding hospital. We would very much like to look into what's happened; if you could email chcp.customercare@nhs.net then we will be able to investigate more thoroughly. Thank you for taking the time to leave feedback.
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Review titled Extremely rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 06 April 2024
Waited 12 hours to speak to a doctor after being very unwell, doctor was fantastic. However there was an issue with the dispensing pharmacy and opening times so I called the treatment centre to attempt to get a message to the doctor. The receptionist is very reluctant to help and rude. My call ended up with her shouting at me and telling me I am verbally abusive and slamming the phone down one me! I was definitely not abusive and I'm hoping and praying calls are recorded so it can be looked in to. She must have gone back to the doctor because he called me half an hour later to rectify the query. The doctor was lovely and apologised for the way the receptionist spoke to/treated me. I told him it's not his fault, he had done a fab job. The doctors etc there are excellent and have really helped me and my children before. However the receptionist is extremely rude and quick to get aggressive. I hope this can be sorted.
Visited Urgent Treatment Centre on April 2024
Review titled East Riding Community Hospital
Replied on 08 April 2024
We are so very sorry you've had a bad experience with our service. Please get in touch with our customer care team chcp.customercare@nhs.net or call 01482 347627 so we can look into what's happened and try and make improvements. Thank you so much for giving us this feedback.
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Review titled Rude Receptionist
Rated 2 stars out of 5
by Kerrie Oglesby - Posted on 20 February 2024
On arrival at Beverley Urgent Care with my 86 year old father who had an open wound, we were told rather rudely and abruptly by the receptionist that we shouldn't have come and should have been seen by the district nurse. We had called the district nurse who advised us to attend the hospital due to the size of the wound and we informed the receptionist of this only to be told that in future see the district nurse. When we went through to see the nursing staff they were very helpful and understanding and I cannot fault them in any way. However, the receptionist upset my mum and father with the way she spoke to us at a very upsetting time.
Visited Urgent Treatment Centre on February 2024
Review titled East Riding Community Hospital
Replied on 19 March 2024
Dear Kerrie, we are so sorry that your mother and father were upset at their visit. We encourage anyone who's not happy with the service they've received from CHCP to get in touch with our Customer Care team so we can look into what's happened; please email chcp.customercare@nhs.net. We hope that your father is feeling better and please accept our apologies for any distress caused.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2024
Waiting room overcrowded and smelled of urine . 5 hr wait - staff couldn't give any indication of wait time. Appeared have only 1 doctor on. My son has autism and was struggling with the smell and noise along with his injury.- staff couldn't care less. I witnessed the receptionist being rude to an upset mother - shouting comments after her as she left . We quietly Left after 3 hrs and went to another centre - seen & treated in less than 2 hrs .
Visited Urgent Treatment Centre on January 2024
Review titled East Riding Community Hospital
Replied on 21 March 2024
Thank you so much for taking the time to leave feedback and we are so sorry you didn't have a good experience. We will forward your comments to the service, but if you want to get in touch with our Customer Care team (chcp.customercare@nhs.net) they will be able to look into what's happened. Please accept our apologies and we hope your son is feeling better.
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Review titled Great practise
Rated 5 stars out of 5
by Peter Mountain - Posted on 13 November 2023
I attended the Unit today and was seen by two of your staff(A gentleman and a Lady) who treated an open wound to my head. Firstly i have to say that the two of them were very professional and conducted a very thorough assessment prior to attending to the wound on my head. I trust that my comments will get back to them both-I was very impressed, hence me posting this brief review
Visited Urgent Treatment Centre on November 2023
East Riding Community Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Jennifer Lowe - Posted on 28 August 2023
From the person on the 111 call to being seen at the clinic I cannot fault the service I received, it was excellent, thank you.
Visited Urgent Treatment Centre on August 2023
East Riding Community Hospital has not yet replied.
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Review titled Outpatients Dept
Rated 5 stars out of 5
by Beverley - Posted on 28 July 2023
Went today for the first time. Very chilled out place, staff very friendly and welcoming. Did not have to wait very long to be seen.
Visited Don't know on July 2023
East Riding Community Hospital has not yet replied.
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Review titled Wonderful hospital
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
The Radiographer at Beverley was absolutely wonderful with my daughter (she got a sewing needing through her finger) and she put my daughter at ease and explained everything that was going to happen to her . We couldn’t have had better service and the next day when we had to go back for another X-ray my daughter said I hope I have that lovely lady again and we did so she was very happy. All the nursing staff were lovely and friendly so I just wanted to say thank you to everyone.
Visited Urgent Treatment Centre on June 2023
East Riding Community Hospital has not yet replied.
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Review titled Dreadful receptionists
Rated 2 stars out of 5
by Anonymous - Posted on 01 June 2023
Very poor communication skills, bordering on rude. Unfortunately this is my 2nd time ever to attend this establishment and on both occasions the reception staff lack courtesy and respect. They could do with training skills on how to make clients feel at ease and not almost be barked at. The last occasion there was no excuse as they weren’t particularly busy. Completely disinterested and in my opinion ignorant. Maybe if they read this you know who you are .
Visited Urgent Treatment Centre on May 2023
East Riding Community Hospital has not yet replied.
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Review titled Welcoming and friendly
Rated 5 stars out of 5
by Jan Jackson - Posted on 29 May 2023
Attended X ray late on a bank holiday. Both people in the department were welcoming, friendly and efficient. They are both a credit to the NHS. They put me at ease and that has to be a good thing.
Visited Community care services on May 2023
East Riding Community Hospital has not yet replied.