East Riding Community Hospital - Ratings and reviews
Reviews
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Review titled DIamond Radiology Team
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2022
Having fallen twice within a fortnight, my elderly mother suffered a badly bruised and inflamed knee which caused her pain and mobility issues. Her fear of hospitals is inherent but heightened by her mixed dementia. The stress of having to visit hospital could cause yet more mini strokes which would further damage her health. After a home visit from a member of the NHS physio team, an X-ray was recommended, so we contacted 111 for advice since the GP surgery had no appointments for a month. The triage nurse contacted Beverley Urgent Treatment centre to get an appointment and was assured that Mum would be seen as soon as she arrived unless an emergency took priority. We ‘booked in’ at reception and waited, and waited. After two and a half hours I asked why the delay! Having seen a full waiting room virtually empty and be replaced with yet more patients it was obvious that Mum was being ignored. What was the problem? Even a youngster having run out of medication for an ear infection, who arrived an hour after us had been seen and left. After making a complaint to reception the ‘medical team’ were again alerted to Mums existence, meanwhile I was spoken to by the head clinician who spent five minutes explaining their ‘priority system’ which was utter tripe having treated a girl with a residual ear infection out of sequence. Finally Mums obs were taken whilst questioning Mum at length, having already been informed of Mums dementia, then back to the long wait. After three and a half hours of waiting a clinician with attitude who insisted on asking a lot of detailed questions of Mum who struggled to answer and with her dementia, gave some mis information. An X-ray was deemed necessary but the department had closed for the day. An appointment was made for the following day! We returned the following day more confident as the appointment would shortcut yet another long wait. The radiologist and nurse were the saving Grace of the entire experience. Their professional approach, genuine care and careful handling of my 81 year old Mum were a credit to the NHS and a gift to us all. These two ladies went over and above the call of duty to put Mum and I at ease and deftly manoeuvre Mums injured knee to take the necessary images. We left their domain feeling valued and cared for. Sadly marred by yet another two and a half hours wait to see a nurse to interpret the images and examine Mums knee yet again. The Radiology team are diamonds in the darkness.
Visited Urgent Treatment Centre on August 2022
Review titled East Riding Community Hospital
Replied on 05 September 2022
Dear Patient, thank you for taking the time to leave this review. We are really sorry that you weren't happy with the service your mum received from our Urgent Treatment Centre; we encourage anyone who isn't satisfied with our services to contact our Customer Care team by emailing chcp.customercare@nhs.net, then we can look into what's happened.
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Review titled excellent service
Rated 5 stars out of 5
by carol-ann - Posted on 17 July 2022
First visit. Audiologist trainee and nurse were very helpful and gave me information and a booklet which i have never had before.
Visited Community care services on July 2022
East Riding Community Hospital has not yet replied.