Corbett Hospital - Ratings and reviews
Reviews
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Review titled hard working
Rated 5 stars out of 5
by Neil Hindmarsh - Posted on 28 March 2024
Luckily enough I don't use the phlebotomy department many times. So today I was pleasantly surprised how helpful & efficient they were. There seemed to be a lot of patients this morning but the staff were non stop. The department run extremely well. Big 👍 Rae Fields
Visited Phlebotomy on March 2024
Review titled Corbett Hospital
Replied on 03 April 2024
Dear Neil, Thank you for taking the time to tell us about your positive experience at our Phlebotomy department at Corbett Hospital. We are happy to hear that staff were able to provide excellent care and treatment and staff provided a helpful and efficient service. We have passed on your kind comments to staff in the Phlebotomy department who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Confused Blood Test Procedure
Rated 4 stars out of 5
by Anonymous - Posted on 19 February 2024
first of all i would like to thank the staff at corbett's seeing me when i walked in for a blood test. beforehand I printed the latest information for blood test off the dudley nhs foundation website which gives a list of walk in and appointment blood test centres, it states the following. corbett outpatient centre (pre-booked appointments or walk-in’s only) guest outpatient centre (pre-booked appointments or walk-in’s only) I left work and when i arrived at corbett's at 8.00am i was told that it is now appointment only and then that was clarified again when speaking to the nurse. If i had known before hand i would have booked n appointment, i wish the nhs dudley would update there website and inform their staff and gp's of this, i do not appreciate being spoken down to in a demeaning way when following the info on the nhs website.
Visited Phlebotomy on February 2024
Review titled Corbett Hospital
Replied on 08 March 2024
Dear patient, Thank you for taking the time to tell us about your experience at our Phlebotomy Department at Corbett Outpatient Centre. We are sorry to hear you felt a staff member spoke to you in a demeaning way. It was also disappointing to note that the Dudley Group NHS Foundation Trust’s website information was not up to date with regards to walk-in and booked appointments. By way of action into the comments that you have provided, we have shared these with the phlebotomy team leader to remind staff to be polite and professional at all times and also requested that they review and update, where required, information on the Trust’s website, to avoid any future issues such as yours. Thank you for taking the time to share your comments with the Trust. Patient Experience Team
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Review titled Great department
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
Visited corbetts MRI department . Very good all round service . was well looked after staff were. Very helpful and professional. Would highly recommend.
Visited Imaging services on January 2024
Review titled Corbett Hospital
Replied on 25 January 2024
Dear patient, Thank you for taking the time to tell us about your positive experience at our MRI department at Corbett Hospital. We are happy to hear that the service provided was excellent and the staff provided excellent care and treatment. We have passed on your compliments to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Above & Beyond
Rated 5 stars out of 5
by John Barden - Posted on 06 November 2023
The NHS gets a lot of criticism lately but I have nothing but praise for the treatment I've received on a number of occasions over the last 2 years. This is particularly evident at a recent flow test failure I undertook where the nurse not only arranged for me to return for a retest outside of her flow test clinic hours but also phoned me on the morning to ensure I was going to attend. Thanx to all the staff and especially the nurse during my recent appointments.
Visited Urology on October 2023
Review titled Corbett Hospital
Replied on 10 November 2023
Dear John, Thank you for taking the time to tell us about your positive experience at our Urology clinic at Corbett Hospital. We are happy to hear that staff were able to rearrange the test for you and was able to provide excellent care and treatment. We have passed on your kind words to the department and senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Rude and Judgemental staff member
Rated 3 stars out of 5
by Anonymous - Posted on 16 August 2023
On telephoning to cancel and rebook an existing appointment, the receptionist, asked why I was cancelling. I told her I had a telephone consultation already booked that clashed with their appointment time. Not satisfied with that information, she continued to ask me questions who it was with , pushing me for an for an answer. Reluctantly I told her it was with the DWP. To which she retorted 'oh? and that's more important is it!' I replied I don't think it's any of your business anyway. Do people really have to provide info on their personal business in order to cancel an appointment? Absolutely no need for that demeaning rude attitude.
Visited Imaging services on August 2023
Review titled Corbett Hospital
Replied on 24 August 2023
Dear patient, Thank you for taking the time to tell us about your experience. It is disappointing to hear that you did not have a good experience. We aim to offer the highest standards of patient experience and we are sorry your experience did not reflect this and for this, we must apologise. We strongly urge you to contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further. Best wishes, Patient Experience Team
Provided by Care opinion
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Review titled Delighted with outcome
Rated 5 stars out of 5
by Pat - Posted on 18 July 2023
Having been pushed from pillar to post in another area for sixteen months, we had the good fortune to encounter a two superb staff members who together took the initiative to investigate and ascertain what needed to be done. They went over and above the call of duty to do this, and we can’t thank them enough. Superb staff!
Visited Ophthalmology on July 2023
Review titled Corbett Hospital
Replied on 20 July 2023
Thank you for taking the time to tell us about your positive experience at our hospital. We are happy to hear that staff were able to help you and were able to provide excellent care and treatment. All the best and take care, Patient Experience Team
Provided by Care opinion
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Review titled Unbelievable
Rated 2 stars out of 5
by MS JILL L BROOK - Posted on 25 July 2023
Had text from gp with tel nos to arrange xray. Corbett hosp. Checked opening times tried one number, Closed. Tried other number given no reply. Rang 01384 456111 spoke to receptionist gave me number for Guest hosp who arrange appnts at Corbett hosp. Guess what no reply. What am I supposed to do now?
Visited Diagnostic Imaging on July 2023
Review titled Corbett Hospital
Replied on 27 July 2023
Dear patient, Thank you for taking the time to leave a review. We are sorry to hear that you are having issues with trying to get in contact with Corbett Hospital to arrange an appointment. We welcome the opportunity to investigate your concerns in more detail to prevent reoccurrence. If you would like us to do this, please get in touch with our Patient Advice and Liaison Service on free phone 0800 073 0510 or email dgft.pals@nhs.net who will support you further. All the best and take care, Patient Experience Team
Provided by Care opinion
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Review titled Bad experience
Rated 2 stars out of 5
by Libbie - Posted on 28 March 2023
I had a great first visit! However, the second was dreadful. I was seen by a different person this time. I was spoken to poorly and was patronised. I was made to feel small and dumb. It was so hard to sit in the room with this dermatologist. I was incredibly rude of them to say to me 'it's not rocket science' and rudly asked me if I even knew what patch testing was, which I very much did! I never want to be seen by this person again. It's such a shame as my first visit was great. I'm glad I don't have another appointment booked. It was not helpful and waste of my time. Gutted.
Visited Dermatology on March 2023
Review titled Corbett Hospital
Replied on 31 March 2023
Thank you for your feedback following your recent experience of our Dermatology department. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits. We have shared your concerns with the senior management team who will investigate them further. We strongly urge you to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net who will assist you. Patient Experience Team
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Review titled Failure in communicating with me as a patient
Rated 3 stars out of 5
by Anonymous - Posted on 30 June 2023
I have had to wait since March 2023 to be seen regarding a blemish on my leg which suddenly grew and became darker and uneven in colour. After going back to my GP about the non- communication from dermatology. She acted swiftly and l was seen by a hospital Dr who was very helpful and pleasant and confirmed a biopsy was necessary. I notice from your leaflet that an appointment would be made whilst at the clinic. I have heard nothing yet and the Dermatology dept is not answering the phone after several days of ringing them. As my family has a history of stomach, womb,bone,bowel and lung cancer surely l can get more assurance and communication than l am experiencing. I feel very much as if there is no help available.
Visited Dermatology on March 2023
Review titled Corbett Hospital
Replied on 07 July 2023
Thank you for your feedback about your experience with our Dermatology department. We are sorry to hear about the difficulty you are experiencing when trying to contact our Dermatology department. It is difficult to comment on your specific case without your details and reviewing your medical notes. We strongly urge you to contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further. Best wishes, Patient Experience Team
Provided by Care opinion
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Review titled Very professional and punctual.
Rated 5 stars out of 5
by Paul Drinkwater - Posted on 23 February 2023
Visited Dermatology dept. Nurse and consultant very professional, friendly and thorough. Seen on time. Thanks.
Visited Dermatology on February 2023
Review titled Corbett Hospital
Replied on 01 March 2023
Thank you for taking the time to tell us about your experience in the Dermatology Department at our hospital. We are pleased to hear that you received excellent care and treatment from the Nurse and Consultant who attended to you and rated our services as five star. We have shared your kind comments with the team and senior management who will be thrilled to hear of them. All the best and take care. Patient Experience Team