Conquest Hospital - Ratings and reviews
Reviews
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Review titled Miserable routine pregnancy scan
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
Couldn’t have been left less impressed by my rushed and disappointing appointment. I usually go to a different hospital but due to limited appointment availability I unfortunately found myself here. Honestly felt like I was a bother on the sonographers time. My appointment wasn’t until 3:40pm, I was seen slightly early and probably no more than 5-7 minutes later I was done and out ahead of my set appointment time at 3:35pm with a failed scan as they couldn’t get the right fetal position. Perhaps if they spent a bit more time with me jumping or wiggling then we may have got the baby in the right place - especially since we hadn’t even started my official appointment time yet so would have had plenty of time for this. They also never offered an internal exam which my usual hospital has done, that also would have provided a better view. A shame it seemed the sonograher just couldn’t be bothered. At my usual hospital my appointments started late both times which although is a slight inconvenience, I was never rushed and had a thorough scan myself, and I would much rather wait an extra 10 minutes and feel confident and trust the sonographer has been thorough rather than be in and out early but left with a rubbish result. I also am now not able to do the screening tests I wanted, again had the sonographer just spent a little longer maybe we could have managed it. But she clearly didn’t care. The heartbeat was also played for the first time, for all of 4 seconds as a background noise before she hurried onto the next thing which is also massively disappointing as I had been looking forward to that. I get that this is a medical procedure and a certain amount of tick boxing is required and you only have so much time with a patient, but my gosh, is a smile and a small degree of nicety really that much of an impossibility? Bed side manner is also part of the important role played. I have had such lovely experiences at my usual hospital with two different sonographers who made me feel comfortable, at ease and took the time to explain what we could see on the screen and honestly just treated me with care. Which is what I expect from a caring profession. So disappointing and I hope I never have to go for any future scans here.. I’m worried that it will be my birthing hospital as that will be an incredibly anxious time and I dread how it will be if the team treat patients in any way similar to my experience.. I am honestly quite anxious and worried now, more so than before. It can also feel very hard to speak up or question the staff as there is a significant power dynamic between patient and medical professional, so I was left feeling so crushed afterwards and regretted not asking for a bit more time or to try internal but I didn’t feel comfortable to.
Visited Obstetrics on November 2023
Review titled Conquest Hospital
Replied on 11 December 2023
We are truly sorry to read of your experience regarding your ultrasound scan. All patients should feel well cared for during their appointments, confident in the care they are receiving and that staff are responsive to their needs and we apologise that this was not your experience. Your feedback has been shared with the relevant departments for their information and reflection however if you wish to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
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Review titled Great service at the Breast clinic
Rated 5 stars out of 5
by Anonymous - Posted on 27 November 2023
Excellent service all round from point of referral to the breast clinic at the Conquest Hospital. Consultation, mamogram, ultrasound, cyst aspiration and follow up all completed efficiently in around two and a half hours. Staff all lovely and very caring which made me feel at ease. Couldn't ask for better.
Visited Breast Surgery on November 2023
Review titled Conquest Hospital
Replied on 11 December 2023
Thank you for sharing your positive experience regarding your attendance to the Breast clinic. We recognise how worrying these appointments can be and are pleased to read that staff treated you with kindness and provided you with reassurance. Your feedback will be shared with the staff who work within these departments.
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Review titled Disheartened and disappointed.
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
As somebody that works within the NHS I get that everyone is overworked, understaffed and underpaid but I was shocked when I attended A&E via ambulance and was treated so poorly and with complete disregard. My partner had to go and get the assistance of doctors as I had another medical episode in A&E and my nurse call bell was broken so I couldn’t call for help myself, and the staff were huddled out of eye sight. He was thankfully on his way back from the toilet and managed to catch me before I fell off the bed. Unfortunately the consultant who was on shift and came to my bedside begrudgingly, then proceeded to tell me that the episode I had suffered was because “you want attention.” I have been diagnosed with a medical condition and I’m currently under investigation for the cause of these episodes and to have someone tell me that I have essentially feigned them for attention is barbaric to me. I have never felt so humiliated in all my life. I was so disheartened by this, the consultant then discharged me with no follow up. I have since had another episode and as a result of this situation alone and feeling so humiliated I declined hospital attendance. I have always praised the Conquest and was always proud to work within it. It’s unfortunate that this situation has tarnished that for me.
Visited Accident and emergency services on November 2023
Review titled Conquest Hospital
Replied on 05 February 2024
We were sorry to hear of your negative experience when you attended our Emergency Department at Conquest Hospital. Your feedback has been shared with the Clinical Lead for the Emergency Department and the Head of Nursing, who were both saddened to read that this attendance has left you feeling humiliated, as this is certainly not how they would wish any of our patients to feel. Please accept our sincere apologies and if you would like us to look into this matter further for you, please contact our Patient Advice and Liaison Service (PALS) on 0300 131 5309 or email esh-tr.PatientExperience@nhs.net
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Review titled Great care
Rated 5 stars out of 5
by Martin. Gilford - Posted on 21 November 2023
Cookson & Attenborough ward. Spent a week there. The care and attention was amazing the same with all the other departments I had dealings with from the consultants, theatre staff, physiotherapy, occupational health and by no means last the pain team especially amazing. Big thank you
Visited Orthopaedics on October 2023
Review titled Conquest Hospital
Replied on 11 December 2023
Dear Martin, Thank you for your lovely comments following your admission to Cookson Attenborough ward at Conquest Hospital. We are encouraged to hear that you were treated well by all the staff involved in your care. We hope you have recovered well from your hospital admission and wish to assure you that your feedback will be shared with Cookson Attenborough ward, Theatres, Physiotherapy, Occupational Therapy and the Pain Team.
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Review titled Amazing Staff
Rated 5 stars out of 5
by Leanne Reynolds - Posted on 28 October 2023
I had a gastroscopy in the endoscopy unit yeasterday. I cannot praise the staff enough they were all so kind and supportive. Being a little nervous, they completely put my mind at ease and looked after me brilliantly. The anesthesiologist's even checked on me afterwards. Amazing!
Visited Gastrointestinal and Liver services on October 2023
Review titled Conquest Hospital
Replied on 13 November 2023
Dear Leanne, We are pleased to hear that staff were kind and supportive when you recently attended for a gastroscopy at Conquest Hospital, as this is in keeping with our Trust values. We recognise this procedure can be stressful and are pleased that staff were able to reassure you and put you at ease. Please be assured that your comments will be shared with the team.
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Review titled Rude staff
Rated 3 stars out of 5
by Anonymous - Posted on 03 September 2023
I have had very good experiences in the past but recently saw a Very rude paediatric nurse who dismissed my explanation of why we were there before I had finished, , wouldn’t look at me when we spoke and ignored my child when they spoke to him and appeared like they didn’t want to be there. Dirty equipment from the previous patient was left on the bench where they told my child to sit NHS direct sent notes direct to the hospital before my visit whilst I was on the phone but they said they didn’t have them
Visited Accident and emergency services on September 2023
Review titled Conquest Hospital
Replied on 23 October 2023
We were disappointed to receive your feedback following your recent attendance to our Emergency Department in terms of staff attitude, which is not in keeping with our core values of treating patients and/or their relatives with respect and compassion. We are also sorry to learn that the environment was not to the expected standard. Your comments have been relayed to the Head of Nursing for Emergency Care, who in turn will ask the Paediatric Matron to highlight your experience to the team. However, should you wish to discuss your experience further with a member of the Patient Experience Team, then please contact 0300 131 5309 or email esh-tr.PatientExperience@nhs.net
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Review titled Hard working staff
Rated 4 stars out of 5
by Liz Child - Posted on 25 September 2023
Overall a positive experience, but waiting 5 and half hours to see the doctors is a long night. I was very disappointed to see the lights being switched off in the children’s a & e. There were many mentally and physically sick adults waiting to be seen. Children should be kept separate. I saw a few frightened little faces. As there is a separate room, why close it in the evening
Visited Accident and emergency services on September 2023
Review titled Conquest Hospital
Replied on 20 October 2023
Dear Liz, Thank you taking the time to leave feedback following your recent attendance to our Emergency Department (ED). We are sorry however that there was a longer waiting time then we would like for you to be reviewed by a doctor. In terms of your observations about the lights being switched off in the paediatric area of the ED, our Head of Nursing for Emergency Care has explained that out of hours the room is often closed once the paediatric nurse cover has finished to ensure that patients not deemed suitable for that area enter this waiting to be seen. However the room can be opened at any time by reception staff if there are patients appropriate to use this waiting area on a 24/7 basis. We are am sorry this did not occur on this occasion. As a side note, we are also reviewing the paediatric nurse cover in the ED and hope to move to a 24 hours rota some time in the new year.
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Review titled No patient care
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2023
Check in iPad difficult to use if you are in pain or impaired. Reception don’t help and make you feel stupid. The staff behind reception are rude and unhelpful even when asked for assistance. Patients have to help other patients in need ie Having to get a wheelchair for an elderly lady who was fainting. Staff didn’t offer any help. I was told as well as others that calling 111 prior to attending AE was pointless by the receptionist. Reception staff seem to loiter and chat on their phones instead of doing any work. The triage nurses are abrupt and make you feel like a nuisance. On a positive note the Gp doctor was very helpful and had good bedside manners.
Visited Accident and emergency services on September 2023
Review titled Conquest Hospital
Replied on 20 October 2023
Thank you for taking the time to provide feedback and observations following your recent attendance to the Emergency Department. The Trust strives to provide a high standard of care to all our patients, and we are disappointed this has not been your experience. We were also saddened to receive your feedback around staff attitude, particularly our reception and triage staff, and that you were not assisted with the iPad at check in when you were having difficulty. Your comments have been shared with the Assistant Director of Nursing for Urgent Care, however, should you wish to discuss your experience further with a member of the Patient Experience Team, then please contact 0300 131 5309 or email esh-tr.PatientExperience@nhs.net
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Review titled Professionalism and kindness at its best
Rated 5 stars out of 5
by Andrea Hanagarth - Posted on 05 October 2023
My stress levels went through the roof when I first came to the Urgent Treatment Centre as I found the self check in procedure onerous and stressful, despite being a regular and competent computer user. It added considerably to my agitation about having to seek urgent medical advice and not feeling well. However, the attention and care I received by all the staff I came into contact with over the next few hours more than compensated for that initial negative experience. I was treated with courtesy, kindness and total professionalism. Each member of staff was so friendly and reassuring, speedy without rushing. I hadn’t remembered that it was a strike day - the department was completely unaffected and ran smoothly and efficiently. Thank you to each and every one!
Visited Urgent Treatment Centre on September 2023
Review titled Conquest Hospital
Replied on 13 November 2023
Dear Andrea, We are sorry that you found the self-check in procedure stressful and appreciate this would have exacerbated your agitation especially as you were feeling unwell. Staff would usually be available to help if patients are having difficulties with the self-check in service and we apologise that assistance was not offered to you. We were however reassured to learn that your subsequent treatment pathway was efficient and that you were treated with kindness and professionalism. Please be assured that your feedback will be shared with the Urgent Treatment Centre.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2023
Felt very unwell hence the visit. The time to triage seems to take a while however once seen, all staff were excellent and very efficient. Lots of explanations and treatment and quick further investigations. Home now. Thank you all.
Visited Accident and emergency services on August 2023
Review titled Conquest Hospital
Replied on 14 September 2023
Thank you for taking the time to contact us regarding your experience when you attended the Emergency Department at Conquest Hospital. We were pleased that you received excellent and efficient care and that staff communicated fully with you throughout. We will ensure your kind words are conveyed to the team in the Emergency Department.