Chorley and South Ribble Hospital
Chorley and South Ribble Hospital, Preston Road, Chorley, Lancashire, PR7 1PPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Chorley and South Ribble Hospital.
Reviews
-
Review titled Great Department
Rated 5 stars out of 5
by Amanda Thresh - Posted on 21 May 2025
I was advised to go to urgent care by the ambulance team to get checked out, I was treated with such kindness and care during my visit by all the departments I was seen by and just wanted to post a positive review. I felt seen and treated with respect, thank you.
Visited Urgent Treatment Centre on May 2025
Chorley and South Ribble Hospital has not yet replied.
-
Review titled Very positive experiance in Urology Department
Rated 1 star out of 5
by Malcolm Holmes - Posted on 11 March 2025
Due to raised PSA levels I was referred to the Rapid Response Team in Urology. My experience has been that they have a robust, systematic procedure in place to diagnose, assess and plan treatment for prostate cancer. However having a good procedure in place also requires a dedicated,responsive and communicative team to be effective. Not only is this true of the whole team but they are also caring and empathetic as well. I would like to thank everyone involved including those that I never meet in truly living up to the Rapid Response Title.
Visited Urology on March 2025
Chorley and South Ribble Hospital has not yet replied.
-
Review titled Excellent service
Rated 5 stars out of 5
by Rob Hopes - Posted on 20 March 2025
I attended A&E with concussion symptoms. I can only be completely complementary about the service I received from all the staff I came into contact with. I received a chest x-ray and ct scan and was found a comfortable trolley in one of the examination rooms for the night. The doctor that reviewed me in the morning was both polite and generous with his time to explain my results, and the likely symptoms that may persist in the coming week or two. Having been confirmed as eligible for discharge, the process was very straightforward. My thanks to all the staff I came into contact with throughout my stay.
Visited Accident and emergency services on March 2025
Chorley and South Ribble Hospital has not yet replied.
-
Review titled Very positive experiance in Urology Department
Rated 5 stars out of 5
by Malcolm Holmes - Posted on 11 March 2025
My previously submitted review on this department was rated at one star not five star as it should be. Whoever checks these reviews could you please change it to 5 stars. This was my review: Due to raised PSA levels I was referred to the Rapid Response Team in Urology. My experience has been that they have a robust, systematic procedure in place to diagnose, assess and plan treatment for prostate cancer. However having a good procedure in place also requires a dedicated,responsive and communicative team to be effective. Not only is this true of the whole team but they are also caring and empathetic as well. I would like to thank everyone involved including those that I never meet in truly living up to the Rapid Response Title.
Visited Urology on March 2025
Chorley and South Ribble Hospital has not yet replied.
-
Review titled No question too silly
Rated 5 stars out of 5
by Cathy Gregg - Posted on 04 December 2024
Thanks to the clinician who met with me for an assessment, the purpose of which was to look at treatment options. She was clear, concise, thoroughly knowledgeable and so patient. She explained options thoroughly and encouraged my questions. I felt listened to and respected. All questions taken seriously. This led to me having the utmost confidence in the team who will treat me. Huge thank you.
Visited Orthopaedics on November 2024
Chorley and South Ribble Hospital has not yet replied.
-
Review titled Kind & helpful
Rated 5 stars out of 5
by Angela - Posted on 24 October 2024
Attended Chorley eye clinic on the 21st October. Confused over appointments as see different specialities however, the receptionist at the eye centre looked up all my appointments and put them all on an appointment card for me- she didn’t have to do this but took the time and patience to help me which I really appreciated. In the eye clinic the male nurse was kind, considerate and gentle and put me at ease. He explained everything fully and I didn’t feel like I was taking all his time up which is unusual at hospital appointments. Thank you for the taking the time to help me it made a world of difference.
Visited Ophthalmology on October 2024
Chorley and South Ribble Hospital has not yet replied.
-
Review titled Fantastic experience despite being busy
Rated 5 stars out of 5
by MAP - Posted on 27 September 2024
The porter, the receptionist, the triage nurse, the phlebotomist, the junior doctor and the consultant were simply fantastic from the beginning to the end of my visit to Acute Medical Assessment unit. At a time when the NHS is struggling, the staff provided excellent services within the available resources. Honesty, integrity and compassion can easily be sensed. The patients in the waiting room recognised and stayed grateful. The doctors stayed overtime just to help out and finish the tasks in hand. Please convey our gratitude to the consultant, the junior doctors and all the staff. Kindest regards
Visited Geriatric Medicine on September 2024
Chorley and South Ribble Hospital has not yet replied.
-
Review titled Unsympathetic service breast care unit
Rated 1 star out of 5
by Louise - Posted on 26 September 2024
Recent experience very poor Over the 5 years of being involved with the breast care unit at Chorley, the service has been cold and non sympathetic. It’s unbelievably got worse! The breast care nurses now hide behind a triage automated phone message and never return calls. Are they really so busy sign posting people that they can’t spare time to care for patients? I had a mammogram 2 weeks ago. The radiographer said the results would be known that day. Why the awful wait before being told the result. What caring person could find it acceptable that ‘It’s gone for typing’ is acceptable when they’re supposed to be supporting patients. The unit used to be packed out. Not even an admin. Person now. Are there drastically reduced numbers of nurses, appointments? Please provide results in a more timely manner- there really is no excuse
Visited Breast cancer services on September 2024
Chorley and South Ribble Hospital has not yet replied.
-
Review titled Outstanding Mental Health Awareness
Rated 5 stars out of 5
by Joseph Campbell - Posted on 30 August 2024
My brother went in for spinal surgery on 28/08 and received such care and attentiveness from the team. Due to complex mental health and autism, we requested a room on his own, which was no trouble at all. Everyone, including the nurses, physical therapists, OT, surgeons, anaesthetists and everyone in between, was so brilliant with him. He was treated with such respect and given a voice throughout whilst acknowledging the extra care he needed from his mum and brother. Taking his fidget to the surgery room along with his mum was no problem at all, and such patience was shown following the operation when he was in pain. I've worked in mental health services for the past 6 years in Manchester, as well as visiting multiple hospitals with my brother, and it's rare to find person-centred care like this that isn't just going through the motions. Thank you for being so brilliant!
Visited General Surgery on August 2024
Chorley and South Ribble Hospital has not yet replied.
-
Review titled Frustration all the way.
Rated 2 stars out of 5
by Frustrated - Posted on 16 July 2024
My wife and I have spent six and a half hours over two days, on the telephone trying to cancel an appointment at the Chorley Fracture Clinic. we have been faced with wrong numbers, waiting for an hour or so when number one in the queue (with no advancement before the line went dead), automated answerphone and no human answering at any time. Six and a half hours of waiting with the `phone to our ears you may remember. Is it any wonder that patients simply do not turn up for appointments on the day? They probably spent hours doing the mannered thing and not being able to contact the department and eventually giving up. Two weeks ago, my wife had to attend the fracture clinic with an appointment just after 9 a.m.. She was eventually called in at 11 a.m. for a three minute consultation. Efficient or not? The department either needs more staff perhaps on a switchboard, or a much simpler communication system because at the moment, it is in no way fit for purpose.
Visited Orthopaedics on July 2024
Chorley and South Ribble Hospital has not yet replied.
Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust