Chorley and South Ribble Hospital - Ratings and reviews
Reviews
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Review titled Disappointing experience
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2024
A family member was admitted for a few days, and I am extremely disappointed in the care they received. They required regular pain relief which was not given, when reminded of this the staff would go to get some but never returned. Dressings were left on for over 10 hours and never checked or changed, family members had to sort it out when visiting. Overall a really poor service.
Visited Gastrointestinal and Liver services on January 2024
Chorley and South Ribble Hospital has not yet replied.
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Review titled Great first class service
Rated 5 stars out of 5
by Mark Wareing - Posted on 04 January 2024
I visited the endoscopy department yesterday at Preston Hospital for a camera investigation and have to say the treatment and way I was dealt with was first class from the nurse who booked me in to the doctor who did the procedure. 10 out of 10 who needs to go private please pass this on to all concerned.
Visited Gastrointestinal and Liver services on January 2024
Review titled Chorley and South Ribble Hospital
Replied on 16 January 2024
Good evening and thank you for taking the time to provide your comments. Please be assured that they will be shared with the department now. Kind Regards
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Adele Thompson - Posted on 31 January 2024
The staff on duty tonight was outstanding great admiration for what they do I salute you all Thanking you all for being attentive caring and kind
Visited Accident and emergency services on January 2024
Chorley and South Ribble Hospital has not yet replied.
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Review titled Healthy Respect
Rated 5 stars out of 5
by MR D W BARNES - Posted on 22 January 2024
Attended Chorley on Wednesday 17th and had a precision point prostate biopsie carried out. From booking in to leaving after surgery I was well looked after by all the individuals concerned despite a long wait to go into theatre. Just waiting for results now. Can't praise the NHS enough for what they do.
Visited Urology on January 2024
Chorley and South Ribble Hospital has not yet replied.
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Review titled No information
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2023
Got to my appointment 15 mins prior. After waiting 45 mins with no information I finally asked if I'd been forgotten. It was 17.30 in the evening. The receptionist had switched all the reception lights off and left by 5pm. There was no interaction from staff whatsoever. I told the HCA that was apparently running the clinic that had she informed me how late the clinic was running I'd of made alternative arrangements for my autistic child to be picked up for football but there had been zero communication with patients at all! The real positive to the experience is how amazing the staff were with elderly patients.
Visited Dermatology on December 2023
Review titled Chorley and South Ribble Hospital
Replied on 28 December 2023
Good afternoon and thank you for taking the time to provide your feedback. I am sorry to read of your experience. If you would like this to be looked into further then please make contact with our Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk Kind Regards
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by S varden - Posted on 29 December 2023
Had to attend A&E at 8.15am this morning with a damaged & very painful shoulder. From the minute I entered I was thoroughly impressed. The area was spotless& did not feel like a hospital at all. It was bright & colourful. Reception lady was very pleasant no miserable faces in here. I was called through to triage quickly no hours waiting as we have at other hospitals nearby. The nurse in there was lovely& put me at ease. Soon a Dr came to see me & sent me to xray all within an hour. Xray taken & back to the waiting area when the Dr came to tell me the results. He was a very nice man & I told him how impressed I had been. I do hate hospitals but if I have to visit here again I won't worry at all. Thankyou to everyone who works here so nice to see happy faces in a hospital.
Visited Accident and emergency services on December 2023
Review titled Chorley and South Ribble Hospital
Replied on 03 January 2024
Good evening, Thank you for taking the time to provide your feedback following your recent attendance to A&E. I will ensure that your kind comments are shared with the department. Kind Regards
Provided by Care opinion
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Review titled Always delayed
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2023
The dermatology service at Chorley is abysmal. I attend regularly, and 9 times out of ten there is a delay - which is normally not displayed on the white board - of at least 30 minutes. I have had to rearrange numerous appointments because the delay would have been over and hour. It just seems that we have to accept it. However if I were 30 minutes late I would have to miss my appointment and make a new one. I understand there are various pressures on the NHS, but this is still unacceptable.
Visited Dermatology on December 2023
Review titled Chorley and South Ribble Hospital
Replied on 28 December 2023
Good evening, Thank you for taking the time to provide your feedback. If you would like your concerns to be looked into then please contact the Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 01772 522972 Kind Regards
Provided by Care opinion
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Review titled Not a good experience
Rated 2 stars out of 5
by Anonymous - Posted on 20 December 2023
I spent nearly six hours in the urgent care waiting room. The drinks machines were not working. On request I was given a glass of water but others there were desperate for a drink and did not realise they could ask. There was no TV to watch so all there was to do to pass time was scroll on your phone resulting in everyone running low on battery after some time and trying to find someone who might have a charger as we needed our phones to phone home to get picked up. Staff were very nice but the experience awful.
Visited Urgent care centre on December 2023
Review titled Chorley and South Ribble Hospital
Replied on 28 December 2023
Good evening, The Urgent Care Centres at Royal Preston Hospital and Chorley & South Ribble Hospital are managed by GTD Healthcare. Your comments can be shared with them direct by emailing gtd.feedback@nhs.net or calling 0161 337 2254 Kind Regards
Provided by Care opinion
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Review titled Outstanding
Rated 5 stars out of 5
by A HARFLETT - Posted on 01 December 2023
Attended Urgent Care 3am - the receptionist, Triage Nurse and Doctor were all brilliant - sympathetic,understanding, friendly and prodessional. I received outstanding service. Well done!
Visited Urgent care centre on November 2023
Review titled Chorley and South Ribble Hospital
Replied on 28 December 2023
Good afternoon, The Urgent Care Centres at Royal Preston Hospital and Chorley & South Ribble Hospital are managed by GTD Healthcare. Your comments can be shared with them direct by emailing gtd.feedback@nhs.net or calling 0161 337 2254 Kind Regards
Provided by Care opinion
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Review titled Excellent service and care
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
I'm a support worker on a visit with a colleague bringing one of our service users for day surgery today, all staff & surgery when above & behond to support & care for us all thank you very much well done to all in the dentistry department involved
Visited Oral and Maxillofacial Surgery on November 2023
Review titled Chorley and South Ribble Hospital
Replied on 15 November 2023
Good evening and thank you for taking the time to provide your feedback of your experience for the patient you were supporting and yourself and your colleague. Please be assured that this has been shared with the department. Take care
Provided by Care opinion