Bishop Auckland Hospital
Cockton Hill Road, Bishop Auckland, County Durham, DL14 6ADContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Lovely treatment
Rated 4 stars out of 5
by Sarah Laws - Posted on 05 November 2022
Had treatment for a hot water bottle burn and the doctor and nurse were lovely. I got all my info to them. Thank you to all the staff helping me.
Visited Urgent care centre on November 2022
Bishop Auckland Hospital has not yet replied.
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Review titled Excellent mammogram
Rated 5 stars out of 5
by Lynn Downes - Posted on 19 October 2022
I have always experienced problems having a mammogram, lots of discomfort and complications with procedure, but today was so painless and straightforward. The member of staff dealt with everything so expertly, the experience was totally different from previous checks. Thank you so much.
Visited Breast cancer services on October 2022
Bishop Auckland Hospital has not yet replied.
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Review titled Excellent Radiologist
Rated 5 stars out of 5
by Denise Raine - Posted on 03 October 2022
I attended Radiology today with my 90 year old mother. The male radiologist was outstanding in his approach and sensitivity without being patronising to a very frail elderly person. He ensured her safety at all times and minimised the time she needed to stand. He also ensured that we were given a suitable room to enable her to get a gown on whilst still in her wheelchair. An excellent example of the care given by NHS practitioners.
Visited Don't know on October 2022
Bishop Auckland Hospital has not yet replied.
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Review titled Excellent nurse at overflow appointment.
Rated 5 stars out of 5
by Lynda Kempsey - Posted on 02 September 2022
The nurse my son and I came to see regarding a pain in his chest and back was excellent for her expertise and demeanour. She showed a genuine interest in his worries (and him in general), recognising his anxiety about the pain and using a brilliant app to show him exactly where his pains were coming from. She did not bat an eyelid at his unique way of expressing himself - ('the pain is sometimes in the shape of South America'). He's downloaded Essential Anatomy himself now and it has ousted the Play Station! The treatment she advised has worked too. I do not know this lady's name but she is amazing at her job, from her bedside manner to her lime sock on one foot and orange one on another - I'm guessing to distract younger children who are feeling upset and poorly. Hope she can get this message one way or another. Our appointment was an overflow appt from Stanhope Practice on 30th August, 2022 just after 2 pm. I told her in person it was the best appointment I had ever attended but feel she should get recognition from the workplace too. Lynda Kempsey, Wolsingham.
Visited Don't know on August 2022
Bishop Auckland Hospital has not yet replied.
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Review titled Superb care.
Rated 5 stars out of 5
by Alan Willey - Posted on 08 July 2022
After a fall yesterday, I had to make use of the urgent care, I was seen in no time and the staff were fantastic, caring and very helpful. Because of the nature of my fall, I was even assisted to my car with a wheelchair and help to get in it. 10/10 from me.
Visited Urgent care centre on July 2022
Bishop Auckland Hospital has not yet replied.
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Review titled Poor and Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2022
Had an appointment for an ongoing injury to my ankle/foot was meant to see consultant and on time was actually over an hour before I saw an "underling" who was uninterested and did not bother to examine the ankle/foot but flicked through x-rays and MRI scan and then decided to speak to the consultant and then told me that I would have a steroid injection into my big toe (which isn't the actually problem) to help with the pain and if that didn't help then there was nothing else they could do for me. I felt like I had been fobbed off and not actually listened too. I have been to various departments in different hospitals in the last year and found that this was the worst one - also the lack to face masks was disgusting especially with the increase of COVID
Visited Orthopaedics on July 2022
Bishop Auckland Hospital has not yet replied.
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Review titled Unhelpful and unprofessional xray reception staff
Rated 3 stars out of 5
by Anonymous - Posted on 10 June 2022
Upon arrival at the hospital, signage indicated access to Urgent Care through Xray area. The doors to Urgent Care were locked with no facility to gain information. Whilst walking through Xray department, I was stopped and told I had to go outside and use other doors. I had a sick child with me and the two reception staff showed no empathy or care for my situation. I was told in a cold and unprofessional manner that I was not able to walk that way. It was just before 3pm on the 10th June. I suggest some training is required for these staff members and then perhaps some additional signage to assist patients.
Visited Don't know on June 2022
Bishop Auckland Hospital has not yet replied.
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Review titled Brilliant ward 7
Rated 5 stars out of 5
by Kay jackson - Posted on 09 June 2022
My dad was taken to ward 7 from Darlington, the staff were so kind and helpful we were away for the weekend and we knew he was well looked after. The physio team worked hard to get his mobilty back thank you to all the staff
Visited Geriatric Medicine on June 2022
Bishop Auckland Hospital has not yet replied.
Information supplied by County Durham and Darlington NHS Foundation Trust