Barnet Hospital - Ratings and reviews
Reviews
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Review titled A&E was absolutely Heaving!
Rated 4 stars out of 5
by Donna Anker - Posted on 29 April 2024
Arrived at 3.30pm to meet one of my sons who was in a cubicle in A&E Dept - the place was absolutely full, however …. I was met by the most courteous and polite staff. Explanations of what was going on were given in an informative, honest and patient manner. Doctor was amazing and Nurse in charge of a very busy department was patient and kind. Could see they were all up against it - but couldnt fault them. Thank you 😀
Visited Accident and emergency services on April 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Dear Donna, thank you for your review of you and your son's recent experience with our emergency department. We're very glad to read that despite how busy the department was, staff were courteous, patient, kind and communicated well. We will pass on your kind words which our colleagues will appreciate. Sending you our best wishes, the patient experience team.
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Review titled Worst experience ever!
Rated 1 star out of 5
by Karin - Posted on 25 April 2024
I don't know why this emergency department is even open!! Excuse me but wait with 1 year old 12 hours to see the doctor... Wooow NHS well done to you! Nurses chatting for stupid thing with each other! Not even come to check my Son... I needed to go 3 times to ask them to check temperature of my son!! Only I can say thank you to the doctor with his professional work, he was lovely and very kind!
Visited Accident and emergency services on April 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Dear Karin, we're very sorry to read that you had such a poor experience with our paediatric emergency department. We note that there was a 12 hour wait to see a doctor and that your son was not checked on. We would advise that you contact our Patient Advice and Liaison Service (PALS) to look into this further for you, if you haven't already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. We do separately note that you were grateful to the doctor you saw, who was kind and professional and will also pass this along. Apologies again for your poor experience and we hope your child is recovering well. Best wishes, the patient experience team.
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Review titled Above and Beyond Expectations
Rated 5 stars out of 5
by S Clarke - Posted on 15 April 2024
I was refered to Rheumatology for a diagnosis of Raynauds and on my first appointment also had bursitis treated. In my follow up phone appointment I discussed ongoing fatigue as well as a flare up of Trigeminal Neuralgia, which was not being controlled or investigated by my GP. My consultant arranged for a reassuring MRI which reduced the stress that was preventing pain management to some degree. I have finally been discharged with a diagnosis of Chronic Fatigue. I cannot praise the team enough for their care and attention.
Visited Rheumatology on April 2024
Review titled Barnet Hospital
Replied on 16 April 2024
Dear reviewer, thank you for taking the time to share your experience of our rheumatology team. We're very glad to read that you had an MRI arranged which provided reassurance and reduced your stress. We're also glad to read the team were able to provide a diagnosis and that you are pleased with their care and attention. We'll pass on your kind words. Best wishes, the patient experience team.
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Review titled Above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2024
Went toA&E on 13/4/24 about 7:30pm it was so full it was crazy but in all that the lone receptionist was so good to everyone a Lady with long black hair. She went above and beyond her duty to help people out
Visited Accident and emergency services on April 2024
Review titled Barnet Hospital
Replied on 16 April 2024
Dear reviewer, thank you for your review of our emergency department. We're very glad to read that despite the department being so busy, reception staff went above and beyond to help patients. We'll pass on your kind words. Best wishes, the patient experience team.
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Review titled Orthopaedics
Rated 3 stars out of 5
by Julia - Posted on 21 April 2024
My experience is - I can’t get one . This is the third time my appointment has been cancelled to see a orthopaedics specialist. This is now over a year of waiting . Disgraceful.
Visited Orthopaedics on April 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Hi Julia, we are very sorry to read that your appointment has been cancelled three times and that you've been waiting over a year. We've flagged this to management and they have asked if you could please email us your details, so we can look into this for you. If you wouldn't mind please emailing rf.bh-patientexperience@nhs.net at your earliest convenience, we would be much obliged. Best wishes, the patient experience team.
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Review titled got made to wait over 2 days to be induced!
Rated 1 star out of 5
by sophie - Posted on 31 March 2024
i got told every couple of hours for over 2 days i am on top of the list to be taken over to labour ward and be induced. i got left waiting in a hot tiny cubicle. being told i'm next so i didn't go anywhere. no one was updating me i chased a midwife for a update she never came to me. i was ignored during this time. and left and ignored. in pain. i felt like i was in prison. my mental health got effected considering all midwifes was saying inwas on top of the list i am next for over 2 days and still no progress no update didn't come to induce me. my bed didn't get changed.
Visited Maternity services on March 2024
Review titled Barnet Hospital
Replied on 02 April 2024
Dear Sophie, we're very sorry to read of your experience with maternity and the impact this has had on you. Given the nature of your complaints, we would strongly recommend either speaking to our Patient Advice and Liaison Service (PALS), or you could send us your details. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. If you'd like to email the patient experience team, you can do so by emailing rf.bh-patientexperience@nhs.net - our apologies again for your poor experience and we send you our best wishes, the patient experience team.
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Review titled worst a&e. don't come here
Rated 1 star out of 5
by Anonymous - Posted on 23 March 2024
My brother has stage 4 lung cancer. He was rushed by ambulance with extreme stomach pain. It took them 2 hours for the nurses to see my brother and 5 for the doctors to actually come. After that, they left him wait apparently waiting on the medical team. In total so far he's waiting for 10 hours and no sign of anyone. Absolutely waste of NHS money. The only good thing about Barnet hospital A&E are the nurses which are very understaffed and overworked, and even though, they're on top of everything. Unfortunately I can't say the same about the doctors
Visited Accident and emergency services on March 2024
Review titled Barnet Hospital
Replied on 02 April 2024
Dear reviewer, we're very sorry to read of your brother's poor experience with our emergency department. Given the nature of your concerns, we would strongly recommend discussing them with our Patient Advice and Liaison Service (PALS), if you haven't already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Separately, we note that nursing staff were efficient despite being under significant pressure and we will pass on your compliments. Kind regards, the patient experience team.
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
My appointment today was just waste of time. It lasted 2-3mins. Referral by GP after sudden tinnitus, full ear feeling and partial hearing loss. Nothing has been checked at my appointment except basic looking into my ears. Same as done at GP. No even blood pressure, blood samples or trying to find a cause of the incident etc. I was sent home due to my positive hearing test. Left with constant tinnitus and occasional dizziness and no treatment. Not even a small willingness to try and find a cause of it. Wasted referral.
Visited Ear, Nose & Throat on March 2024
Review titled Barnet Hospital
Replied on 14 March 2024
Dear reviewer. We're sorry to read that your appointment fell short of expectations and that you felt it was a wasted referral. We recommend contacting our Patient Advice and Liaison Service (PALS) to discuss your experience more, as they may be able to look into this for you. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. In the meantime, we apologise again for your poor experience. Kind regards, the patient experience team.
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Review titled Negligent
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2024
13 year old daughter sat for 8 hours before being discharged with suspected period pains. Went to another hospital and immediately diagnosed with acute appendicitis and needed emergency operation.
Visited Children's & Adolescent Services on March 2024
Review titled Barnet Hospital
Replied on 18 March 2024
Dear reviewer, we're very concerned to read this comment and have notified Emergency Department management. In order for us to investigate this, could we please ask you to email us your daughter's details at rf.bh-patientexperience@nhs.net - in the meantime, we send your daughter our best wishes and hope she is making a good recovery. The patient experience team.
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Review titled The worst experience ever
Rated 1 star out of 5
by Levi - Posted on 21 March 2024
Being there 2 times having pylonidal cyst surgery was ok in past now emergency it goes to hell waiting 11 hours to take me for surgery and on the end they gave ne antibiotic still in pain and they should know antibiotic qont qork on pylonidal cyst infection. You guys should be paid per patient resolving situation. No empty to people who suffering no one know to spell names of people there. 2 tv in waiting room no one works not having names on TV with patient name to know who is on the queue. Health minister should definitely resign and close the terrible hospital or fire all of usless personal. You don't get respect from.people because not doing anything good
Visited Accident and emergency services on March 2024
Review titled Barnet Hospital
Replied on 21 March 2024
Dear Levi, we're sorry to read that you had a long wait for surgery and that you are concerned that you were given antibiotics incorrectly, as well as receiving care that lacked empathy. Given the nature of your concerns, we recommend speaking to our Patient Advice and Liaison Service (PALS) who can discuss your experience further with you. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. In the meantime, we apologise again for your poor experience. Kind regards, the patient experience team.