Barnet Hospital - Ratings and reviews
Reviews
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Review titled Amazing Staff
Rated 4 stars out of 5
by Rachel - Posted on 17 April 2024
The staff in A & E Paramedic handover side were amazing. The nurse in charge was outstanding. She was calm, humorous , organised. I couldn’t believe how she worked so well under pressure. I didn’t get her name but she had black hair and wore black converse. Unfortunately no matter how well the team performed there was still que’s and que’s of paramedics waiting to handover patients as it was full. We clearly need more A & E hospitals!
Visited Accident and emergency services on March 2024
Review titled Barnet Hospital
Replied on 30 April 2024
Dear Rachel, thank you for your review of our emergency department. We note that the paramedic handover was excellent and that the nurse in charge of our department was excellent, calm and organised, with a good sense of humour. We will pass on your kind words to our colleagues. Best wishes, the patient experience team.
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Review titled Blood Test Department
Rated 4 stars out of 5
by Anonymous - Posted on 21 March 2024
The staff there are helpful and friendly, and, once I'd shown the receptionist my referral form, I was seen very quickly. I have one suggestion, though - there are plenty of chairs in the waiting room, but there was a long queue for checking in with the blood test reception (mainly due to a patient with a paperwork problem), but nowhere to sit in this queue -very uncomfortable for people with disabilities to stand and wait.
Visited Don't know on March 2024
Review titled Barnet Hospital
Replied on 22 March 2024
Dear reviewer, thank you for your review of your recent experience with our phlebotomy department. We're pleased to read that staff were friendly and helpful and that you were seen quickly. We also note your comment that whilst there are plenty of chairs in the waiting room, the queue was long and there was nowhere to sit whilst queuing. Management have advised that if you inform a member of staff on arrival that you are unable to queue, that they will take your paperwork and leave it at reception for you. You would just need to advise them of your appointment time when they take the paperwork from you. Our apologies if you tried this and no one was available to speak to help on this occasion. If you have any future problems with this, please do contact our Patient Advice and Liaison Service (PALS). PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. Kind regards, the patient experience team.
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Review titled Great Physiotherapist
Rated 5 stars out of 5
by Anonymous - Posted on 21 March 2024
I saw the friendly physio 3 times following a wrist fracture. Each time the physio took various measurements to do with movement and strength, so I could see the progress I was making. The physio recommended several exercises and changed them each time I attended following the progress made. The physio's encouraging nature gave me the confidence to fit these exercises into my lifestyle.
Visited Physiotherapy on February 2024
Review titled Barnet Hospital
Replied on 21 March 2024
Dear reviewer, thank you for taking the time to leave a review of your experience with our physios. We're glad to read that the physio's encouraging nature gave you confidence to conduct exercises that have enabled you to make good progress with your wrist recovery. We'll pass on your kind words. Best wishes, the patient experience team.
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Review titled Emergency doctor was amazing
Rated 5 stars out of 5
by Mrs E E Rosenbaum - Posted on 04 February 2024
I had abdominal and pelvic pain and was seen I felt I was being listened to. Highly recommended Barnet hospital to others.
Visited Accident and emergency services on February 2024
Review titled Barnet Hospital
Replied on 15 February 2024
Dear Mrs Rosenbaum, thank you for taking the time to share your experience of our emergency department. We're very glad that you felt you were listened to and were taken such good care of. We've passed on your kind words to our colleagues. Best wishes, the patient experience team.
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Review titled Great reception
Rated 4 stars out of 5
by Anonymous - Posted on 17 February 2024
Receptionist was so welcoming, she was warm and friendly in her manner, and super helpful , gave me clear instructions
Visited Accident and emergency services on February 2024
Review titled Barnet Hospital
Replied on 19 February 2024
Dear reviewer, thank you for posting about your recent experience at Barnet hospital. We're very glad to read that the receptionist you encountered was welcoming and friendly and we'd love to be able to pass on your compliments to the team. If you'd like to email us at rf.bh-patientexperience@nhs.net with more detail about which reception you are referring to specifically (e.g. was it main reception, or reception in an outpatient department?), we'll be sure to pass your compliment along. Kind regards, the patient experience team.
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Review titled A credit to NHS
Rated 5 stars out of 5
by michael lewis - Posted on 25 January 2024
After emergency in October 2023 I had diagnostic radiology today The care, courtesy and attention from all staff was exemplary
Visited Don't know on January 2024
Review titled Barnet Hospital
Replied on 29 January 2024
Dear Michael, we're very pleased to read that the care, courtesy and attention from all staff during your radiology appointment last week was exemplary. We will pass on your kind words to our colleagues. Many thanks and best wishes, the patient experience team.
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Review titled Kind and patient staff
Rated 4 stars out of 5
by Anonymous - Posted on 30 December 2023
We visited Barnet Hospital to access their A&E/UTC services for my Turkish-speaking mother. The staff were polite and gave my mother the time she needed. A doctor in the UTC was so thorough with my mother and her symptoms. He even spoke my mother's native language to make her feel more at ease and break down the language barrier. This made a big difference in our experience as my mother felt more at ease when told that the symptoms did not indicate anything serious as she was confident that she had been understood in the first place. Thank you to the doctor for your time, patience and kindness, and thank you to the Barnet A&E/UTC teams for working tirelessly through the festive season for the community.
Visited Accident and emergency services on December 2023
Review titled Barnet Hospital
Replied on 02 January 2024
Dear reviewer, we're very pleased to read that your mother had such a positive experience with our emergency department. We note that staff were polite, thorough and that one of the doctors was able to speak in Turkish to your mother to make her feel more comfortable. We will pass on your kind compliments to the team and we send you and your mother our best wishes. The patient experience team.
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Review titled Very Bad practice
Rated 2 stars out of 5
by Taher - Posted on 23 December 2023
I came here in this hospital so as to get treatment for my broken toe that was painful and numb. After being registered at the reception, I was called in the assessment room in which I was told that I will be called by the doctors discovering that I sat here for four hours without being called by the doctors. My toe hurts really bad that it turned black really numb and swollen that I couldn’t barely walk. Is it just because of the bad customer care or is it doing it on purpose and they know the reason?But we should be told why because it is not fair for sick people to just sit down waiting for your help for more than four hours and even the people who came after called treated and left and when asked why they just told me to continue wait🥺until now not called for service::12:40AM. Bad experience
Visited Accident and emergency services on December 2023
Review titled Barnet Hospital
Replied on 02 January 2024
Dear Taher, we're very sorry to read that you had a long wait to have your broken toe treated. Our emergency department is seeing higher numbers of patients at the moment, who are treated in order of medical priority, but we recognise the impact that long waiting times have on our patients and we are sorry for your poor experience. If you would like to discuss this further, we would advise speaking to our Patient Advice and Liaison Service (PALS). PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. In the meantime, we send you our best wishes. The patient experience team.
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Review titled Overall excellent care
Rated 4 stars out of 5
by Jill Johnston - Posted on 01 January 2024
I broke my arm arriving on the evening of a Doctors strike. The waiting room was crowded and quite unpleasant experience. Understandably I had to wait but was seen by the triage nurse, X rayed and a Doctor over the next few hours. Without exception the medical staff were professional, considerate and friendly. I left with a sling and pain killers. Follow up appointments came thick and fast, further x-rays, a scan and a density scan ( I'm 76 ) Three Doctor appointments and physio. I cannot fault the speed of the follow up. I found moving around the hospital and finding locations difficult with missing or misleading signage. The medical treatment was excellent.
Visited Accident and emergency services on December 2023
Review titled Barnet Hospital
Replied on 02 January 2024
Dear Jill. Thank you for your review of your recent experience with our emergency department. We're very pleased to read that our colleagues were professional, considerate and friendly. We also note that your follow up appointments were arranged and took place quickly after your initial attendance. We're pleased that your treatment was excellent and separately, we note your comment about signage around the hospital which we will pass on to management. Best wishes, the patient experience team.
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Review titled Very bad experience
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
After waiting for 3 hours, I was advised to go to another hospital as they don’t have the speciality which I wanted to see. The person who gave me the advice, vanished after suggesting this. I looked everywhere and asked a nurse to tell me if she knows where the other person is. This nurse replied” I am too busy and I am taking another patient in. Please ask somebody else”. The way she behaved was very rude. I went to next room and knocked the door and waited for somebody to open. Many staff passed by the door but nobody bothered to open and ask why i was waiting. I somehow managed to ask a doctor to go in the room and look for the nurse. He said I should speak to the receptionist and he cannot let me in to the room( treatment room i guess) In the end , I managed to speak to another nurse regarding this and she explained that they don't have the speciality and I should go somewhere else. But , I was unable to find the person who suggested this until the very end. Nurses who act very busy and not at all concerned about the patients who are waiting or seeking help. It would only take 2 minutes for them to find their colleague rather than me looking for them in the hospital for 1 hour. Nurses focussed only on finishing their jobs. No service mentality. I hope nobody will have to experience this. I understand that they are busy because I am a nurse. But it will not take much of your time to look for a colleague.
Visited Accident and emergency services on November 2023
Review titled Barnet Hospital
Replied on 13 November 2023
Dear reviewer, we're very sorry to read of your poor experience in what we assume is Barnet emergency department. We note that communication with staff was difficult and that they were short with you and/or unhelpful, resulting in you feeling ignored and spending an hour trying to find one of the team members. Our emergency department does continue to see high levels of activity, but from what you've described, we would advise speaking to our Patient Advice and Liaison Service (PALS) who could look into this further for you. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. In the meantime, we apologise again for your poor experience. Kind regards, the patient experience team.