Addenbrooke's - Ratings and reviews
Reviews
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Review titled Amazing visit!
Rated 5 stars out of 5
by Stephen, Steve - Posted on 15 April 2024
Thanks to (so sorry I can't mention name's 😏) for a really amazing and great humouring time. Had to do an exertion test for lungs. I was a bit nervous before going in, but they made it so much better, I had forgot about being nervous. The blood taken from the ear lobe was also totally painless. Doing the 13 flights of stairs of car park one after might not of been such a good idea, legs were a bit jelly again 😆. Couldn't fault them in any way. Thanks guys!
Visited Physiotherapy on April 2024
Addenbrooke's has not yet replied.
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Review titled Faultless from ambulance crew to plastic surgeon
Rated 5 stars out of 5
by Brigitte Heard - Posted on 14 April 2024
I had to call on the emergency services last night because of a gash to my leg. The crew checked everything & bandaged it so my husband could drive me in. It was a pretty horrendous wound & from the guy at the door fetching us a wheelchair, through triage, reception, staff in the waiting room to the nurses, doctors, porter, radiographers & finally, plastic surgeon, they were all absolutely brilliant. It was a busy Saturday night & obviously staff were under pressure, but everyone was professional & so caring. 10 out of 10 to them all. You were all fantastic & a huge ‘thank you’.
Visited Accident and emergency services on April 2024
Addenbrooke's has not yet replied.
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Review titled Helpful, supportive staff for MRI
Rated 5 stars out of 5
by Katie - Posted on 08 April 2024
I was booked in for an MRI today, which I was very nervous about. When I arrived at the clinic, unfortunately the machine I was booked for had broken. The staff were able to arrange for me to be booked into the MRI scanner at the Rosie, but let me know it could be a wait. At the Rosie MRI unit the friendly staff thought they may be able to see me sooner, and actually saw me within the next 45 minutes. Initially I thought I could not go through with the scan and panicked, but with reassurance and an eye mask I was able to complete the scan, which I need for a diagnosis. The kind staff spoke to me throughout to give me updates in the scanner. It was a very smooth experience given the challenges they faced today. I am very grateful for their flexibility and supportive attitude.
Visited Diagnostic Imaging on April 2024
Addenbrooke's has not yet replied.
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Review titled Horrible experience
Rated 2 stars out of 5
by Anonymous - Posted on 21 April 2024
My 22 months old kid had high temperature of 39 and above for more than 24h. And hoarse dry cough. I called 111 as it was Sunday and on hearing the cough they booked us an A and E appointment. We waited at Clinic 9 for 1h 30 mins to be seen. The Dr who saw us completely dismissed us saying that kids are always sick. She said we should throw our thermometers and let them fight the virus. She didn't check his temperature. We also recorded his cough as we were requested by another NHS Dr. She denied listening to that. Just checked his chest and that's it. If kids are sick always then there should be no pediatric Dr for general illness. What if a child has croupe or whopping cough. Dr can't refuse to hear patient's problems. We felt invalidated and patient's concerns were not listened to properly. The 111 staff on the other hand were very receptive and helpful and on their suggestion we went to AE.
Visited Accident and emergency services on April 2024
Addenbrooke's has not yet replied.
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Review titled Waiting time
Rated 2 stars out of 5
by Jenny Chaplin - Posted on 06 April 2024
Referred to Orthopaedics as urgent for hip ops Feb 2023. Finally had pre op tests 3 weeks ago. Anaesthetist wanted me to have appointments with Prime clinic and an ECHO scan before op takes place. Appointment came for Prime, nothing for ECHO. Hospital rang 5th April to say Prime appointment Tuesday cancelled. Doctor wanted to see results of ECHO scan first. As no sign of ECHO appointment to date, yet another wait. How long this time.The physical and mental strain of waiting 15 months so far, is worrying.Struggling up and down stairs to use the bathroom is a nightmare.Yesterday I had to make 3 attempts to climb a step to get into my bedroom.How long before I can't do it? Hospital seems to think adding another 3 months on your waiting time is ok. It is not, particularly when you live alone, and pain and severely diminished mobility is involved.
Visited Orthopaedics on April 2024
Addenbrooke's has not yet replied.
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Review titled Simply Outstanding!
Rated 5 stars out of 5
by Jon Edgecombe - Posted on 29 March 2024
I found myself needing to attend the A&E department and was absolutely blown away by the kindness, professionalism, and efficiency of everyone that supported me. Despite it being busy there, they allowed me all the time I needed to understand my situation, and the treatment they determined was needed to fix me up! From my admission right through to discharge I felt supported and informed. I cannot express enough how grateful I am to all the Doctors, Nurses, and the entire team for their support.
Visited Accident and emergency services on March 2024
Review titled Addenbrooke's
Replied on 04 April 2024
Dear Jon Edgecombe Thank you for taking the time to let us know that you were treated kindly by staff in the A&E. It is good to hear that you were given lots of time and felt supported and informed. Your kind words and thanks will be passed to the staff in A&E and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I was very pleased with the practice. The most pleasant staff, excellent care. All procedures were at the highest levels.
Visited Paediatric Surgery on March 2024
Review titled Addenbrooke's
Replied on 25 March 2024
Dear Anonymous Thank you for taking the time to let us know that you were pleased with your care experience and that staff provided excellent care. If you are able to specify where exactly in the hospital you were treated, I would be very happy to share your feedback with the correct team(s). Thank you again. Patient Experience Department cuh.pals@nhs.net
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Review titled Moisturizer for severe pain?????
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
After an awful night of vomiting,pain and feeling like I'm being electrocuted was informed by an AE nurse that they would not run tests and I could not see a Dr but my skin was very dry and I should use a moisturizer😂.
Visited Accident and emergency services on March 2024
Review titled Addenbrooke's
Replied on 25 March 2024
Dear Anonymous I am sorry to read your description of your interactions with staff when you visited the A&E because you were unwell. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear about your poor experience in the A&E. Patient Experience Department cuh.pals@nhs.net
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Review titled Surgery
Rated 3 stars out of 5
by Anonymous - Posted on 20 March 2024
i was booked in for Surgery on the 19/3/24 I got there at 6am after traveling from Cambridgeshire with my dad I got ready after seeing the doctor and then at 8am got moved to a side room and waited and then at 10am I got told my surgery was Cancelled and i got to wait weeks for a new date I had to call my dad to drive 100 miles from Cambridgeshire to come and get me and this is the 2nd time I have had surgery cancelled Ist time was at Peterborough and it got cancelled there and moved to Addenbrookes
Visited Ear, Nose & Throat on March 2024
Review titled Addenbrooke's
Replied on 25 March 2024
Dear Anonymous I am very sorry to read that your surgery was cancelled when you came in for treatment. This must have been very upsetting and stressful for you and your family. If you would like the Patient Advice and Liaison Service to look into this for you, please contact them on 01223 216756 or email cuh.pals@nhs.net so that we can respond to you. Once again, I am very sorry that you had a disappointing poor experience. Patient Experience Department cuh.pals@nhs.net
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Review titled lies from staff on c8
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2024
My husband & I have been getting different reports of his progress & why his sodium isn't right & it's to do eith the bleeding of the brain he had. One nurse was really rude to me on the phone for asking about changes of my husband's progress .
Visited Neurology on March 2024
Review titled Addenbrooke's
Replied on 07 March 2024
Dear Anonymous Thank you for your feedback and I'm sorry that you felt there were some communication difficulties during your husband's admission. I contacted staff about your concerns and I understand they have spoken with you now about this. If you have any further concerns, please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into them in more detail and respond to you. Once again, I am sorry to hear that you had such an upsetting time. Patient Experience Department cuh.pals@nhs.net Thank you for