Addenbrooke's - Ratings and reviews
Reviews
-
Review titled Amazing service
Rated 5 stars out of 5
by Dee - Posted on 27 March 2024
My husband was referred to A&E due to a blood clot in his leg. From the moment we registered with reception he was given the most amazing treatment, by what can only be described as the friendliest, helpful staff, even though the department was extremely busy. Everything was explained to him in detail as to what to expect and what to do. Nothing was too much trouble. He was escorted to the different departments he needed to go to. He is now on medication and follow up treatment. Thank you Addenbrookes and all the NHS staff working there!
Visited Accident and emergency services on March 2024
Review titled Addenbrooke's
Replied on 04 April 2024
Dear Dee Thank you for taking the time to express your appreciation for the efficient and friendly service you received in A&E and the other departments your husband had to go to. Your kind words will be passed to the staff and will be much appreciated during this very busy time. Thank you again. Patient Experience Department cuh.pals@nhs.net
-
Review titled Professional in every way
Rated 5 stars out of 5
by Bob Stannett - Posted on 18 April 2024
A superb service was given all through the procedure from prior planning through to completion. Enabling me to maintain my self respect and dignity. I felt comfortable throughout. The fear of the unknown ( prostrate cancer radiotherapy and treatment) was totally put into its place and was unfounded for me through the professionalism of those that managed my illness and treatment.
Visited Prostate Cancer Service on February 2024
Addenbrooke's has not yet replied.
-
Review titled Caring and Compassionate Service-G5 Ward Staff
Rated 5 stars out of 5
by Claire B - Posted on 21 February 2024
My mum was recently looked after by G5 Ward Staff. Our family were impressed by how compassionate and caring they were towards my mum and our family. We had total trust in the care they provided her. We could not have asked for more. We are so grateful. Thank you.
Visited Don't know on February 2024
Review titled Addenbrooke's
Replied on 07 March 2024
Dear Claire B Thank you for taking the time to express your appreciation for the compassionate and caring service your mother received on ward G5. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
-
Review titled hard to contact
Rated 3 stars out of 5
by John Hardisty - Posted on 14 February 2024
I have tried to phone the cardiology department on many occasions but the direct line of 257571 goes directly to 'call ended'. I have just left my second recorded message on the 216990 and hope for a reply soon.
Visited Cardiology on February 2024
Review titled Addenbrooke's
Replied on 20 February 2024
Dear John Hardisty Thank you for alerting us to this and I am very sorry for the difficulties you have been experiencing with contacting the Cardiology department. I have shared your message with my colleagues in Cardiology and you should hear from them in the next few days. Please also note the following details for the Patient Advice and Liaison Service: 01223 216756 or email cuh.pals@nhs.net who can look into your concerns in more detail and respond to you should you wish to follow up with them at any point. Once again, I am sorry to hear that you have had difficulties contacting Cardiology. Patient Experience Department cuh.pals@nhs.net
-
Review titled Wonderful service despite long wait
Rated 5 stars out of 5
by Simone Navon - Posted on 26 February 2024
I was taken to A & E by paramedics because of very elevated blood pressure. Although the wait was unpleasant and long, at every stage I felt looked after by kind and caring staff who were clearly under a lot of pressure. The care I received was exemplary. The nurses and doctors were kind and explained everything and answered my questions. Thank you very much.
Visited Accident and emergency services on February 2024
Review titled Addenbrooke's
Replied on 07 March 2024
Dear Simone Navon Thank you for taking the time to express your appreciation for the kind and caring service you received when attending A&E recently. Your kind words will be passed to the A&E staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
-
Review titled Awful cannulation
Rated 3 stars out of 5
by Anonymous - Posted on 29 February 2024
My mum went in for a CT angiogram, she had a cannula put in place which was stuck down with surgical tape, not an appropriate dressing
Visited Diagnostic Imaging on February 2024
Review titled Addenbrooke's
Replied on 07 March 2024
Dear Anonymous I am sorry to read your description of your Mum's experience with a cannula when she attended for a CT angiogram recently. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that your Mum had a poor experience. Patient Experience Department cuh.pals@nhs.net
-
Review titled MRI a great team
Rated 5 stars out of 5
by Ian Roberts - Posted on 02 March 2024
Attended today for a MRI and what a great team. The experience was seamless. The team explained everything clearly and put me at ease. A big thank you to the department for their work and the caring and professional way they carry it out.
Visited Diagnostic Imaging on February 2024
Review titled Addenbrooke's
Replied on 07 March 2024
Dear Ian Roberts Thank you for taking the time to express your appreciation for the caring and professional service you received at the MRI department. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
-
Review titled Excellent care and expertise
Rated 5 stars out of 5
by Sarah - Posted on 04 April 2024
Following a breast cancer diagnosis, I cannot fault the outstanding and compassionate care I have received. The entire team has worked together to make my experience a positive one with my wellbeing at the core. Staff have gone above and beyond to be kind - from my initial screening, to surgery, wound care, and beyond. These highly skilled professionals never forget to put the person at the centre of all they do and I cannot thank them enough.
Visited Breast Surgery on January 2024
Review titled Addenbrooke's
Replied on 04 April 2024
Dear Sarah Thank you for taking the time to express your appreciation for the compassionate and person centred service you received in the Breast Unit and from other cancer care staff. Your kind words and thanks will be passed to colleagues and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net
-
Review titled Terrible experience at Addenbrokes A&E
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
I went to the A&E with extreme ear pain, vertigo, dizziness and nausea after having already been seen by the gp during the day, who advised i go to the A&E should things get worse during the 'out of hours' period as my symptoms would warrant urgent attention. Upon arriving, the extremely rude triage nurse decided to tell us to go back and wait until morning to go see the gp, despite the gp themselves having advised me on the contrary and asked that i seek urgent care out of hours, which we explained to the nurse. After an 8-9 hour long wait (during which no blood was collected, no scans or investigation carried out, i wasn't seen by anyone other than the nurse who took my vitals) we are told that i need to go over to the urgent care clinic to see the gp. At this point it was already morning time and my usual gp practice was already open. So in essence, they had me wait at the A&E all night to then have us go see a gp in the morning despite the gp having advised me to go seek urgent care should I get worse during the evening time. We immediately refused and stated i'd already seen the gp (as explained earlier in the night) and it was their advice that I seek urgent care, they finally had a doctor see me (after a further wait of an hour!). The doctor then gave a vague diagnosis saying "it may be X but we can't be sure" and when I asked a couple of questions - just general concerns regarding the symptoms their response was "I don't know". I've never had a more shockingly terrible experience at a place that's supposed to provide urgent care during a medical urgency. The place is full of callous, uncaring and demotivated staff!
Visited Accident and emergency services on January 2024
Review titled Addenbrooke's
Replied on 09 February 2024
Dear Anonymous I am sorry to read your description of your interactions with staff when you came to the Emergency Department and your long wait overnight. I can appreciate that this was a very stressful and frustrating time. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that you had such an upsetting time. Patient Experience Department cuh.pals@nhs.net
-
Review titled Lovely staff and excellent care in Ward D 2
Rated 5 stars out of 5
by Mel - Posted on 15 February 2024
My son recently had his appendix removed at Addenbrooks and I wanted to say thank you to the staff on Ward D 2 and the other doctors/surgeons who looked after him for the excellent care provided. It was quite scary for my son and they did everything they could to explain what was happening and to keep him calm and happy. Everyone was very caring and empathetic. The staff on Ward D 2 were amazing - they checked on my son to make sure he was comfortable all the time, every time we called for anything someone would come straight away and they always made time to have a quick chat with us. We didn't feel rushed to leave before we were happy that my son was fully recovered. There was a parent's room, and lots of entertainment such as playstations and movies for the children. Everything was spotless. I could not be more impressed with the care provided. Thank you to everyone involved.
Visited Paediatric Surgery on January 2024
Review titled Addenbrooke's
Replied on 19 February 2024
Dear Mel Thank you for taking the time to express your appreciation for the caring and empathetic treatment your son and you received on ward D2 in January. Your kind words and thanks will be passed to the D2 staff and will be much appreciated. Thank you again. Patient Experience Department cuh.pals@nhs.net