Yorkshire Ambulance Service NHS Trust - Ratings and reviews
Reviews
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Review titled Unexpected hospital visit
by Tedsgirl - Posted on 03 July 2023
Had to call 999 due to heart problems. The three ambulance crew were really good. Friendly and professional and looked after me with real compassion. Admitted straight to Emergency department, staff there were very efficient and very friendly. Caring and supportive during this time when I felt unwell. All introduced themselves and nothing was too much trouble. Was always treated with respect and dignity and explanation was given about everything they were doing. I was then transferred to EAU and the staff were amazing. Care i was given was excellent, they were kind and helpful and very understanding when I needed support. Cannot fault anyone I came into contact with and the care I received was excellent.
Visited July 2023
Provided by Care opinion
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 09 August 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Thanks
Rated 5 stars out of 5
by Christopher Beech - Posted on 05 June 2023
In the early hours of Thursday morning a Paramedic and Ambulance crew came to a very remote cottage with no proper access to help me. They showed great professionalism and ingenuity in not only finding me, an 88 year old man in great distress but then treating me and getting me to the Ambulance and then to Hospital. I owe them a lot.
Visited June 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 09 August 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Amazing staff
Rated 5 stars out of 5
by Jenifer Allen - Posted on 13 July 2023
Ambulance came out to my husband who has Alzheimer’s and had a fall.The staff were amazing treated him with respect and spoke to him in a manner he could understand. They were so kind and professional, a big thank you to them
Visited June 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 09 August 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your husband's health has improved following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Changed my life
Rated 5 stars out of 5
by Sez - Posted on 15 April 2024
The paramedic who attended my situation literally changed my life. He was so kind and caring and shared his own experience and it made me stop and think and helped me to get out of an abusive situation. He really did make a `difference. I never have had the chance to thank him but I want to say a huge thank you to him and his colleagues. You took the time to care that night and it really changed my life.
Visited May 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 03 May 2024
Dear Sez, Thank you for posting your thanks on the Care Opinion website. I am pleased to hear of the positive impact our Paramedic had on you. It is always a pleasure to receive comments of appreciation for our staff and we would like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us to trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net Kind regards Lesley Butterworth Head of Nursing and Patient Experience Yorkshire Ambulance Service
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Review titled Credit to the NHS!
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2023
Huge thankyou to the crew that attended myself. They were compassionate, professional and explained everything in detail to me.
Visited April 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 09 August 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2023
Fantastic service from the moment we made the 999 call after a family member had a stroke, to the amazing paramedics arriving and beyond… The outstanding professional attention received, even the speed of the ambulance, the nurses, the consultants, to our Mum fully recovering and returning home safely after a long time in hospital. The continued care from carers and physiotherapists from the NHS has been fantastic and we are all extremely grateful for the expertise of every single person involved in the NHS. You looked after her as though she was part of your own family. You are all magical jigsaw pieces that create miracles. We will always be grateful forever… Thank you
Visited March 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 09 August 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your family members health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Exceeded expectations
Rated 5 stars out of 5
by Zilla - Posted on 25 April 2023
When my 85 year old husband had a Transient Ischaemic Attack, the Yorkshire Ambulance Service was outstanding. Service was speedy, both from the Ambulance Responder and the ambulance; great kindness, empathy, skill and the highest standards of professionalism, patience and thoroughness in undertaking checks were shown throughout; they ensured he received all possible care. We are very grateful because all this has led to a happy conclusion. Such staff and such service deserve nothing but praise.
Visited February 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 09 August 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your husbands health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Effective
Rated 5 stars out of 5
by Anne Kember - Posted on 15 January 2023
Wonderful, compassionate care shown to my 88 year old husband having had a severe allergic reaction. Treated with dignity. Even going to the trouble on the early hours of the morning to get antihistamines from All night supermarket. Wonderful continued help the next day by Acct Team arranged as well. These guys should be paid a proper decent wage. I have never come across an unhelpful paramedic.
Visited January 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 17 March 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your Husbands health improved following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Falling off my bicycle
by Mark234 - Posted on 01 February 2023
I was coming back from the Tigger Tor fell race and as I approached a right hand turn I assume my bicycle slipped and I came off. The next thing I knew I was sitting on the ground with about 4 people round me - an ambulance was called and came quite soon - taking me to Accident and Emergency at the Norther General. The ambulance crew were great - very professional - getting my details, checking my heart etc and giving me some painkillers - they also kept me talking ... which was friendly but also I suspect a good thing to do with someone who has had concussion. At the hospital I was taken through quickly for an initial assessment and X Rays - followed by a scan of my head. I was there for quite a long time (about 5 or 6 hours) frankly, I didn't mind - staff the nurse and the doctor assigned to me were attentive and helpful - clearly carrying multiple case loads. I am now waiting for the results of an assessment of my case from the Fracture Clinic which I have been told I will get tomorrow. My one criticism of A and E that I would like noting is that they handed the job of fitting me with a sling to a junior member of staff - the correct fitting and explaining why it was important did not happen. In retrospect with a collar bone that is snapped and digging into my skin I think this is important and could have been done better - my only criticism.
Visited January 2023
Provided by Care opinion
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 17 March 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your health has improved following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion
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Review titled Speedy, practical, common-sense service
Rated 5 stars out of 5
by Pam Grant - Posted on 28 February 2023
We called out the ambulance for a neighbour to be checked after a fall. The Fire Brigade had lifted him from the floor and said that he must be medically checked so wasn't urgent. After two hours a phone call took place and I was told that hopefully a Specialist Paramedic would attend. Nothing that needed hospital treatment was found and my neighbour explained that her husband was booked into a Nursing Home and waiting for a date of acceptance. The Paramedic phoned the Nursing Home, got acceptance cleared immediately and then proceeded to book an ambulance to transport our neighbour to his Care Home. All took place within two and a half hours of my talking to someone in the Ambulance Depot. It is quite refreshing to meet people who work so sensibly - well done and thank you Yorkshire Ambulance.
Visited January 2023
Review titled Yorkshire Ambulance Service NHS Trust
Replied on 17 March 2023
Thank you for posting your thanks on the Care Opinion website. We do hope your neighbours health improves following what must have been quite a scare. It is always a pleasure to receive comments of appreciation for our staff and we like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us trace your call and identify the staff involved so we may pass on your compliment to them. Patient Relations Yorkshire Ambulance Service Springhill Brindley Way Wakefield 41 Business Park Wakefield WF2 0XQ Tel: 0333 130 0549 Email: yas.patientrelations@nhs.net
Provided by Care opinion