East Of England Ambulance Service NHS Trust - Ratings and reviews
Reviews
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Review titled Service and dedication
Rated 5 stars out of 5
by Margret Wells - Posted on 20 June 2023
On the 11th June my husband called a ambulance for myself as I had the symptoms of a heart attack. The call handler that dealt with this call was calm,dedicated and extremely helpful in keeping the situation under control at all times until the ambulance arrived. When the ambulance staff arrived the call handler left my wife in their care. Again dedication care and handling of the situation was beyond expections right up to handing my wife over to the care of the staff at the Norfolk university hospital. We can only express our greatest thanks to these staff for everything.
Visited June 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 18 August 2023
Dear Margaret Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK180823-002 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Neglected and no call out response
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2023
I called 999 yesterday night around 10pm to speak to ambulance service as i was suffering with severe mental breakdown, and needed to be taken to a&e. The ambulance service said they will call Me back. They never called back until around 4am an by then I had already taken myself to hospital. When they called they kept saying they are trying to arrange transport. This was an extremely disturbing experience, to be ignored by the ambulance services. I have since been admitted onto the psyche ward by the doctors and am currently in hospital now
Visited June 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 18 August 2023
I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so.
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Review titled Called 999
Rated 4 stars out of 5
by Ryan Pitcock - Posted on 18 June 2023
My daughter became unwell earlier today. Her head was being held at a jaunty angle and she couldn't keep her balance. She was hysterical and clearly unwell. I panicked and called 999. The service I received was phenomenal. They passed my call onto a paramedic who spoke with me for 20 minutes. By the end of the call, we both were assured she was ok and just needs a gp appointment in the morning. I realise now, 999 wasn't needed but the person I spoke to did not judge and kindly spent time with me to ensure not only my daughter was ok but that I was as well. I would love to this person to get the praise he deserves so if there is someone I can contact, I know his name.
Visited June 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 18 August 2023
Dear Ryan Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK180823-003 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled They seemed completely disinterested
by Annabelle 23 - Posted on 05 May 2023
In absolute agony I desperately called 999 and was put through to someone who seemed completely disinterested, said they couldn't send an ambulance and tersely told me to call 111. I had explained that I was in awful pain, described my symptoms and needed help. What if I had fainted or collapsed? I live on my own so there was no one to find me. This call lasted very few seconds. In desperation I called 111 and in just a couple of minutes the call handler had passed me to a nurse who then said she had sent for an ambulance. It arrived in 10 minutes. What does this say for the call handlers?
Visited May 2023
Provided by Care opinion
Review titled East Of England Ambulance Service NHS Trust
Replied on 15 June 2023
Dear Annabelle I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so.
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Review titled Care at its best
Rated 5 stars out of 5
by Vanessa Barrs - Posted on 21 May 2023
The ambulance crew turned up very promptly and were caring and efficient. They ensured that a follow up visit, by a doctor/nurse was put in place, as a trip to hospital wasn’t deemed necessary, on this occasion. Great service from our overstretched ambulance crews.
Visited May 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 15 June 2023
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK150623-007 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Saved my life
Rated 5 stars out of 5
by Peter Casey - Posted on 06 April 2023
On Monday 3rd April I collapsed and lost consciousness at home. My heart stopped. Paramedics and ambulance crew attended within five minutes and immediately helped me to recover sufficiently before taking me and my wife to Lister Hospital ED. They saved my life through their expertise and efficiency. I cannot thank them enough. They were all brilliant !
Visited April 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 15 June 2023
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK150623-005 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled I found the 111 service to be useless and pointless
by indigogj98 - Posted on 12 April 2023
I’ve used CPFT FRS on a couple of occasions. I think I may have spoken to the same person both times who I did not find helpful. No structure, no assessment, no help, no referral on. The ONLY reason to call 111 option 2 in Cambridgeshire is if you want a referral to the Cambridge Sanctuary, which I understand is very nice. I found the person I spoke to useless. I told them I wanted referral on to the Crisis Response team, and they told me they couldn’t refer me to anything with a response that day. Which is not very helpful if you’re actually at immediate, real risk of suicide. I find it unutterably bizarre that the advice on the CPFT website is to call these people. Why? Who on Earth are they able to help? Certainly not people in crisis. I find it equally bizarre that CPFT have won awards for this service. Save yourself the upsetting experience of calling people who don’t care. A&E and/or 999 and/or GPs are the only people who can help.
Visited April 2023
Provided by Care opinion
Review titled East Of England Ambulance Service NHS Trust
Replied on 15 June 2023
I am sorry that you have had cause to raise concerns. If your concerns involve the East of England Ambulance Service, we would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
The paramedics that attending to my daughter on Monday, 24 April around lunchtime (Ref 1854) were absolutely brilliant. The ambulance arrived much faster than expected. They were very professional, efficient, caring, kind and non judgemental giving my daughter the medical help she needed. A heartfelt thank you to them and to the NHS
Visited April 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 15 June 2023
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can confirm this with the reference number provided and trace the staff involved. In your email could you please quote KK150623-004 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled 'thank you' isn't enough
Rated 5 stars out of 5
by JillyC - Posted on 26 March 2023
Amazing ambulance crew arrived at my house in Suffolk tonight to attend to my son who was having an anxiety crisis with erratic heart behaviour. They were so kind and reassuring and spent a long time talking to him, doing tests and easing him through a very frightening experience. My son feels so much better knowing that his condition, although scary, isn't life threatening. I appreciate how stretched our NHS services are we are so lucky to have these wonderful men and women looking after us. I'd love to give feedback for the specific individuals concerned if I'm allowed to?
Visited March 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 15 June 2023
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK150623-002 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Brilliant Paramedics
Rated 5 stars out of 5
by Ben - Posted on 15 March 2023
I am incredibly thankful to the two paramedics who were sent out to a hypoglycaemic me late last night in the Newhaven, East Sussex area (and the McDonalds staff who found me, took me in, looked after me and called emergency services). The paramedics brought me back found quickly and once I was with it, were great people with fantastic banter which was exactly what I needed after an unwelcome and quite scary out of body experience. They stayed with me and kept me warm (sorry for what must have felt like a sauna) before ensuring I was safe to travel home. The trainee did a fantastic job and was well mentored by the senior paramedic throughout (you are welcome and sorry - inside joke).
Visited March 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 15 June 2023
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK150623-003 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.