East Of England Ambulance Service NHS Trust - Ratings and reviews
Reviews
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Review titled Excellent and highly professional service
Rated 5 stars out of 5
by Kevin Radford - Posted on 10 September 2023
On the 4th August my wife called an ambulance as I was experiencing a dull pain in my chest. When the two paramedics arrived, they quickly identified that I was having a heart attack. They decided that the best place to take me was the Royal Papworth hospital. Throughout the journey one of the paramedics monitored my condition and explained fully what action would be taken on arrival at the hospital. On arrival I had a stent fitted and was in the critical care department in under an hour. I understand from the consultant that there didn't appear to be any damage done to my heart and I am now well on my way to recovery. I truly believe that this was down to the paramedics decisive action. Unfortunately I am not allowed to name them but perhaps you could check your records and pass on my sincere thanks to them!
Visited August 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 22 December 2023
Dear Kevin Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK221223-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation and I hope you continue to recover well. Kathryn
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Review titled Wonderful care and concern
Rated 5 stars out of 5
by Alan Howe - Posted on 21 August 2023
I would like to compliment the two ambulance crew who attended me at home when I was unwell today. They could not have been more professional or caring. I would like to pass my thanks on to their managers if at all possible.
Visited August 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 22 December 2023
Dear Alan Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK221223-002 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
I rang for a ambulance as I was in labour and the pushing stage came very quick! The person taking the call was incrediable. Explained in great detail and kept us all carm in a crazy situation. Even got the time the baby was born ! Both ambulance crews came so quick! And took over straight away! One crew took baby and one crew to me the mum and checked us over and took us to hospital quickly in rush hour traffic! My baby needed oxygen and days on special care! I needed emerngcy surgery as placenta removing . I’m so great full for the crew and the person taking the call. Can’t thank them all enough
Visited July 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 18 August 2023
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK180823-004 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
I was in intense pain and agony so I called them and escribed my symptoms they said an ambulance would take 40 minutes so I waited while screaming into my pillow. After 40 minutes they called back saying I don't need an ambulance and I should see my GP even though I could barely move. They said my intense pain was just a UTI. Turns out it was appendicitis and I needed surgery. I felt so ignored and belittled when I kept explaining that I'm not feeling well only to be told to calm down why crying in agony. Will never trust this service again. Went to A and E and it was confirmed I was right all along. It was appendicitis and it does need surgery.
Visited July 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 18 August 2023
I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so.
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Review titled Fantastic Service Billingham Crew
Rated 5 stars out of 5
by Carol Seargeant - Posted on 13 July 2023
Hi Just wanted to say a Big Thanks to the 3 paramedics (can't use you names unfortunately on here) but was the Billingham Crew You were all Fantastic and i think you are all wonderful. I had a nasty fall down my stairs on 11/7/23 and you took great care of me. So friendly, knowledgeable and fun. Made me feel calm and in good hands. Also lovely of you checking in on me. Will always remember you all. a1 Service Take Care and Thanks again. Carol Seargeant x💕🤗🤗🤗xx
Visited July 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 18 August 2023
Dear Carol Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK180823-005 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Can't thank you enough!
Rated 5 stars out of 5
by Laura - Posted on 30 June 2023
On Monday the 26th of June I was involved in an incident on a Rollercoaster. The paramedics, police, air ambulance and fire brigade were there extremely fast. The paramedics, were so kind and attentive, I simply can't thank them enough. Not only to me, but to my son, who witnessed the incident and also got a fright. The paramedics spoke to me all the way to hospital, including some jokes (on top of everything else, I was very claustrophobic in the ambulance) and stayed as long as they could at the hospital. Thank you a million times over!! I would also like to thank the nurses and doctors at Colchester hospital for their soft words and explaining everything very clearly to me.
Visited June 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 18 August 2023
Dear Laura Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK180823-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Understanding and caring
Rated 5 stars out of 5
by Zoe - Posted on 02 June 2023
I landed myself into a situation on Wednesday night leading to me taking control and phoning for an ambulance. It was all in all a great service despite the nhs being under a lot of stress. From the beginning, the dispatcher on the end of the phone was very patient and kind with me, and efficiently sent out an ambulance to come to my rescue. The ambulance turned up about half an hour after making the phone call so very efficient. The ambulance crew were so so lovely and compassionate and I could not stress enough how safe and protected and cared for I felt while in the back of the ambulance. They were extremely patient with me and they were very dedicated in their job making me feel comfortable and safe. Creds to these two ambulance crew members, you know who you are! I almost feel quite emotional at how kindly I was treated by them and they listened to me and weren’t afraid to have a conversation with me despite the circumstances. They were person centred which made my ambulance journey fairly pleasant. Brilliant service, I hope that all ambulance crews are as kind and dedicated as this crew that I was lucky enough to be under the care of. Keep doing what you’re doing. It’s a challenging and stressful job but the ambulance crews are so amazing at saving people’s lives, no matter how tough it gets. Hats off to all the ambulance crew out they’re doing what they’re doing.
Visited June 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 15 June 2023
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK150623-008 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Service and dedication
Rated 5 stars out of 5
by Margret Wells - Posted on 20 June 2023
On the 11th June my husband called a ambulance for myself as I had the symptoms of a heart attack. The call handler that dealt with this call was calm,dedicated and extremely helpful in keeping the situation under control at all times until the ambulance arrived. When the ambulance staff arrived the call handler left my wife in their care. Again dedication care and handling of the situation was beyond expections right up to handing my wife over to the care of the staff at the Norfolk university hospital. We can only express our greatest thanks to these staff for everything.
Visited June 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 18 August 2023
Dear Margaret Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK180823-002 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.
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Review titled Neglected and no call out response
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2023
I called 999 yesterday night around 10pm to speak to ambulance service as i was suffering with severe mental breakdown, and needed to be taken to a&e. The ambulance service said they will call Me back. They never called back until around 4am an by then I had already taken myself to hospital. When they called they kept saying they are trying to arrange transport. This was an extremely disturbing experience, to be ignored by the ambulance services. I have since been admitted onto the psyche ward by the doctors and am currently in hospital now
Visited June 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 18 August 2023
I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so.
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Review titled Called 999
Rated 4 stars out of 5
by Ryan Pitcock - Posted on 18 June 2023
My daughter became unwell earlier today. Her head was being held at a jaunty angle and she couldn't keep her balance. She was hysterical and clearly unwell. I panicked and called 999. The service I received was phenomenal. They passed my call onto a paramedic who spoke with me for 20 minutes. By the end of the call, we both were assured she was ok and just needs a gp appointment in the morning. I realise now, 999 wasn't needed but the person I spoke to did not judge and kindly spent time with me to ensure not only my daughter was ok but that I was as well. I would love to this person to get the praise he deserves so if there is someone I can contact, I know his name.
Visited June 2023
Review titled East Of England Ambulance Service NHS Trust
Replied on 18 August 2023
Dear Ryan Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK180823-003 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation.