Zain Medical Centre
Edgware Community Hospital, Burnt Oak Broadway, Edgware, Middlesex, HA8 0ADContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled An abysmal reception setup
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
An abysmal setup from reception who are extremely inefficient, idle and irresponsible. They do not fulfil the basic duties of politeness, also even issuing prescriptions as they do not do this correctly if at all or making referrals or an appointments as they make this as difficult as possible if they even do make an appointment to begin with. They also do not want to improve their service as they continue as is. The previous reviews are correct - this is a very poor service.
Visited November 2023
Review titled Zain Medical Centre
Replied on 05 June 2025
Thank you for taking the time to share your experience with us. I’m very sorry to hear that you’ve had such a disappointing and frustrating experience with our reception and administrative services. Your comments regarding staff behaviour, prescription handling, referrals, and appointment booking are taken very seriously. We understand how important it is for patients to feel respected, supported, and confident in the care they receive at every stage of contact with the practice — especially at the front desk, which plays a key role in your overall experience. Please accept our sincere apologies if you have felt let down or that your concerns have not been addressed. This is certainly not the standard of service we aim to provide. Your feedback will be shared with the relevant team for reflection and action, and we are actively reviewing our processes and training needs to ensure improvements are made. To help us look into your specific concerns and provide appropriate follow-up, I kindly invite you to contact the practice directly. This will allow us to review the issues in more detail and work toward a resolution. Thank you again for your feedback. We are committed to learning from your experience and improving the service we offer to all our patients.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2023
Very poor service. They don’t care about the problem, for everything is just painkiller tablets not finding out the bottom of the health problem. Not read the consultant's letters and follow the instructions to refer to the specialist. If the patient has many health problems give just more painkillers tablets. When requesting medications on "patches" receive different ones. Limitate or long time waiting for a face-to-face consultation.
Visited June 2023
Review titled Zain Medical Centre
Replied on 05 June 2025
Thank you for your feedback. I'm very sorry to hear about your recent experience and appreciate you taking the time to share your concerns. We take all patient feedback seriously, and I’d like to sincerely apologise, if you feel that your care has not met the standards you expect and deserve. Your points regarding pain management, communication around specialist referrals, medication issues, and delays in face-to-face appointments are concerning and will be looked into carefully. Please be assured that we strive to provide holistic care that goes beyond symptom management, and it is certainly our intention to address the root cause of any health issue whenever possible. If there has been a lapse in following up on consultant letters or prescribing the correct medication, we will take immediate steps to investigate and rectify this. To help us do this properly, I would kindly ask that you contact the surgery directly so we can look into your records in more detail and arrange a follow-up discussion. This will help us ensure that you receive the appropriate care and that any system issues are addressed. Once again, we’re truly sorry for any frustration or distress this may have caused. Your health and wellbeing are our priority, and we are committed to improving where things have fallen short.