Yoxall - Ratings and reviews
Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Christine Hillman - Posted on 23 April 2024
I can’t fault the treatment I received all the staff ( (Receptionist, Pharmacist and Doctor) were all efficient and friendly and my problem was dealt with speedily. Thank you very much.
Visited April 2023
Yoxall has not yet replied.
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Review titled Our GP Practice for almost 40 years
Rated 5 stars out of 5
by Sharon Wood - Posted on 27 October 2022
Times change, so do staff, and in all the time our family have been with Yoxall Surgery, all members of staff, pharmacy, nurses, reception and doctors, have provided a very good standard of service and care. Always helpful, effective, kind and professional.
Visited October 2022
Yoxall has not yet replied.
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Review titled Flu vaccine
Rated 2 stars out of 5
by Anonymous - Posted on 06 October 2022
As well as having no availability for Covid vaccination there are no Flu clinics this year. Absolutely appalling that the local community have to travel to Burton on Trent to access vaccination’s which should be available locally
Visited October 2022
Yoxall has not yet replied.
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Review titled Fantastic Surgery - much improved
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2022
From booking my appointment to checking in at reception, to seeing the GP, I felt totally cared for and welcomed. The doctor was really thorough and reassured me. I was asked to book a follow up appointment and the reception team were helpful and corteous.
Visited September 2022
Yoxall has not yet replied.
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Review titled Fantastic support
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2022
From initial consultation to hospital referral I had excellent service. The whole practice were terrific. Reception, doctors and pharmacist provided first class diagnosis, explanations and support. Thank you
Visited September 2022
Yoxall has not yet replied.
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Review titled Horrendous Surgery, utter Joke
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2022
I have been registered at Yoxall for over 40 years, yesterday I started the procedure the move. It used to be a lovely friendly place that you would call, speak to a polite receptionist, who would book you an appointment. You would then see a doctor who would listen to you and then diagnose and treat. The pharmacy staff would then politely give you any prescription and away you went. Now, and for the last number of years, it seems it is a requirement for all staff to leave any hint of politeness, nicety and manners in the car park. Most of the staff have the most appalling attitudes to people, regardless of age, condition etc. In the last year or so I have witnessed 3 people bullied to tears for just trying to pick up a prescription!! And a doctor who doesn't document the reasons you are there is dangerous full stop. Savey Lane GPs now have a terrible reputation and it is thoroughly deserved. One chat with Abbots surgery and I'm already sure I've made the best decision.
Visited May 2022
Review titled Yoxall
Replied on 24 May 2022
Dear Patient, Thank you for your feedback. I am sorry you have had a negative experience at the practice. As the Practice Manager I would like to discuss your feedback and have the opportunity to investigate the issues you have raised. If you can contact me via email on yoxall.healthcentre@nhs.net. Kind Regards Rachel Roberts Practice Manager Yoxall Health Centre