Yarm Medical Practice
1 Worsall Road, Yarm, Cleveland, TS15 9DDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Practice
Rated 5 stars out of 5
by Lisa Rusby - Posted on 22 January 2024
What a wonderful medical practice to be a patient of. The Drs and their colleagues go above and beyond to show care, compassion and u understanding. Thank you to all at Yarm Medical Practice.
Visited January 2024
Review titled Yarm Medical Practice
Replied on 27 January 2024
Dear patient Thank you for taking the time to provide some positive feedback. I am happy to hear you have received excellent care from the staff at our Practice. Even with increased demands on General Practice, we aim to put our patients care at the forefront of what we do. If you would like any feedback to be passed back to specific staff members, please email the practice and I will ensure they are informed. Again, thank you for taking the time to provide positive feedback, it really does boost staff morale and is much appreciated. Kind regards Yarm Medical Practice
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Review titled Very poor practice
Rated 1 star out of 5
by David Smith - Posted on 16 January 2024
I cannot get a Doctors appointment been trying for a week all you get off the staff is you have to phone on the day I cannot phone on the day at 8am I'm at work
Visited January 2024
Review titled Yarm Medical Practice
Replied on 27 January 2024
Dear patient Thank you for taking the time to provide feedback. I am sorry to hear you were having difficulty obtaining an appointment at the Practice. We are currently facing increased demand for appointments, and at the moment, demand is outweighing capacity. We do offer alternative methods of booking an appointment such as appointments online, if you are signed up to online services, or the eConsult service, should this be a suitable option for you. Further information about eConsults and signing up for online services can be found on our website or our reception team can help you. We also provided Enhanced Access appointments outside of core working days - this may be at a nearby Practice, however, subject to availability, these appointments are available for our patients. Again, please accept my apologies that you have faced problems and frustrations. We are working tirelessly to try and improve our ways of working to make the patient experience better. Kind regards Yarm Medical Practice.
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Review titled Question about appointments
Rated 2 stars out of 5
by Linda Robson - Posted on 30 October 2023
Ive tried 21 times to ring this morning to no avail. I then came into the surgery for an appointment but none available. My question what is the best way make an appointment without standing in the the cold and rain taking into consideration my age. This is a genuine enquiry with no criticism of the sstaff.
Visited October 2023
Review titled Yarm Medical Practice
Replied on 05 January 2024
Dear patient Thank you for taking the time to provide feedback on your recent experience of the Surgery. I am sorry to hear you have face struggles with obtaining an appointment at the Practice. There are multiple means of contacting the Practice should you require medical advice or appointment, including in person at reception, via telephone, online via Airmid or Systm1 app and via eConsult. We have recently recruited additional reception staff to ensure we have an increased number of bodies responding to incoming telephone calls to help out patient population access the Practice. Yarm Medical Practice, along with many other Practices, are facing an overwhelming demand for appointments - and are regularly answering 1500 calls each week and providing over 1000 appointments over a range of clinicians. At this current moment in time, demand is outweighing capacity but we are working hard to try and alleviate the pressures as much as possible. Our reception team have also been requested to ask for a brief reason for your contact / symptoms, to ensure those who require medical advice / attention sooner are signposted to the most appropriate clinician or service in a more timely manner. We fully appreciate your frustrations, and have taken your feedback on board as we look to steer through the winter period. Kind regards Yarm Medical Practice
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Review titled Efficient care
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
Same day appointment worked really well. Seen within 11/2 hours. Given thoughtful care and further care as needed. Thankyou
Visited September 2023
Review titled Yarm Medical Practice
Replied on 27 October 2023
Dear patient Thank you for taking your time to provide some positive feedback to the Practice. This will be shared with the full practice team, and I am sure will provide a huge boost to them all. We appreciate all feedback, but it is particularly nice to receive positive feedback. Kind regards Yarm Medical Practice
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2023
Very pleased with the interest shown to me,the answers given to my questions,& the Doctor’s general manner
Visited September 2023
Review titled Yarm Medical Practice
Replied on 11 September 2023
Dear patient Thank you for taking the time to provide some positive feedback to the Practice. I am happy to hear that your recent experience has been to the high standard that we set out ourselves. If you would like your comments to be passed directly to the staff members who dealt with you, please email nencicb-tv.a81027@nhs.net to provide these details, and I will ensure this occurs. Again, thank you for your positive feedback. Kind regards Yarm Medical Practice
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Review titled A Fantastic Practice
Rated 5 stars out of 5
by Stuart Robinson - Posted on 14 August 2023
Every time I have visited or phoned the practice the reception team have been absolutely fantastic. They always greet you with a welcoming tone or smile and despite the increasing pressures within the NHS nothing is too much trouble. On the occasions I have had treatment from either a doctor or nurse again the level of care and professionalism is second to none. I am very fortunate to have such a great practice on my doorstep. Keep up the fantastic work.
Visited August 2023
Review titled Yarm Medical Practice
Replied on 15 August 2023
Dear Mr Robinson Thank your for taking the time to leave such lovely, positive feedback. There are increasing pressures upon the NHS, but we are striving to not let this impact too much on the service we provide. All of our staff aim to provide high quality and safe care to all of our patients at all times, and to hear you have consistently received this when accessing the Practice is extremely welcoming. Again, I would like to thank you for taking the time to leave such lovely words, which will be fed back to the wider Practice team too. Kind regards Yarm Medical Practice
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Review titled 3 weeks to get through - to be told ring back at 8am
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
I am very concerned by the current appointments system. If you speak to a receptionist on an afternoon you are told to ring back at 8am. At 8am you are told the queue is full and ring back later. I have rang over a 3 week period at varying times of the day and got this message. I Finally spoke to a lovely receptionist late one afternoon to be told no routine appointments, but best to come in person at 8am and queue to try and get an appointment. She did advise that there were some late night appointments in a different area in a week - my last experience of this was poor. Luckily my issue is not urgent, however this must be so frustrating for anyone with a more urgent issue or anyone with limited transport. I have never known the problem to be so bad and really worry for timely access/outcomes for people with potentially serious conditions or vulnerable patients. Reviews are saying demand is outweighing capacity - so should the catchment area be reduced for example to reduce demand. When you do get through,, reception and clinical staff are all lovely and I feel it is a shame that they must have to deal with many frustrated patients - when they are working so hard. There are plenty of nearby practices that do not seem to have the same issues - it would be good to model what they do surely. I’ve used this surgery all of my life and have only experienced these issues the past couple of years - which appear to be getting worse. It’s very sad and I hope they find a positive solution soon.
Visited August 2023
Review titled Yarm Medical Practice
Replied on 11 September 2023
Dear patient Thank you for taking the time to provide some feedback on the Practice. Unfortunately, at the moment we are experiencing an exceptionally high level of demand and in recent weeks have also had a higher level of staff absence which has impacted our appointments even further. The recent housing developments within the Yarm area have impacted hugely on our patient population. As it currently stands, we are offering over 250 appointments per day. We are also working hard to "tweak" our current working systems to make access easier for the patients. This includes our recent Minor Ailment Clinic which is currently being trialled on a Monday and Friday 8:30am - 5:30pm, and is available for patients to walk in (depending on availability) for any minor ailment. Again, with this clinic and all our clinics, we have to ensure our clinicians are working at a safe capacity. We are also working hard to recruit additional clinicians and reception staff to try and meet demand. Upon making contact with the Practice, the reception team should be asking for further details with regards to what your problem is to determine the urgency. If, when you got through this did not occur, I would appreciate it if you could email nencicb-tv.a81027@nhs.net with your details, so I can listen back to any telephone calls and identify any training needs. I will also pass on your kind comments, about how pleasant reception and clinical staff when you have made contact. Kind regards Yarm Medical Practice
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 18 August 2023
Receptionists usually very friendly and helpful and nurses and drs always have been compassionate. However after ringing recently for an appointment for my 4 month old baby due to reflux and explaining she was in pain was told that the next appointment available is a week away with no care or consideration that a week is a long time for a 4 month old to be in pain.
Visited August 2023
Review titled Yarm Medical Practice
Replied on 11 September 2023
Dear patient Thank you for taking the time to provide some feedback on the Practice. I am sorry that your experience of the Practice has not been satisfactory. After reading about your recent experience, I would be keen to listen back to the telephone call, hear the conversation and identify any training needs. My reception team should have asked for some details to ensure the urgency is assessed and the correct signposting advice is given. If you would be happy to provide your details, and date / time of the telephone call - please could you email nencicb-tv.a81027@nhs.net to leave your details. Kind regards Yarm Medical Practice
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Review titled Great consultation
Rated 4 stars out of 5
by Anonymous - Posted on 14 July 2023
Caring and very thorough. Wasn’t hurried and felt she was very knowledgeable. Would happily see her again.
Visited July 2023
Review titled Yarm Medical Practice
Replied on 18 July 2023
Dear patient Thank for taking the time to provide a review of the experience you have encountered at our Practice. We are very happy to hear you have had a pleasant visit to the Practice and the clinician you seen provide a high level of care. We have made some changes to our ways of working, and it is great to know these changes are having a positive impact on our patients. If you would like this feedback to be passed directly to the clinician you have consulted with, please email the Practice on nencicb-tv.a81027@nhs.net with the clinicians details, and we will ensure this is fed back. Once again, thank you for taking the time to share your experience. Kind regards Yarm Medical Practice If you would like this feedback to be passed directly to the staff member you consulted with
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Review titled Positive experience
Rated 4 stars out of 5
by Anonymous - Posted on 21 July 2023
Although I had to queue outside surgery waiting for it to open, once I got to reception I was able to get a same day appointment with gp. I waited ten minutes from walking in surgery to seeing the gp and had positive experiences with the receptionist and the gp.
Visited July 2023
Review titled Yarm Medical Practice
Replied on 25 July 2023
Dear patient Thank for taking the time to provide a review of the experience you have encountered at our Practice. We are very happy to hear you have had a positive experience with the receptionists and the GP, and that you were seen in a timely manner. We have made some changes to our ways of working, and it is great to know these changes are having a positive impact on our patients. If you would like this feedback to be passed directly to the clinician you have consulted with, please email the Practice on nencicb-tv.a81027@nhs.net with the clinicians details, and we will ensure this is fed back. Once again, thank you for taking the time to share your experience. Kind regards Yarm Medical Practice