XX Place Health Centre - Ratings and reviews
Reviews
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Review titled Online consultation, seen quickly and great service
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2024
I used the online consultation link in the morning and the GP called me back within an hour to set up an appointment on the same day. The appointment was on time. At the appointment the Doctor is very thorough with the consultation and friendly. Given the number of medication I required he suggested for me to get a prescription pre pay to save some money. I also received a text overview of directions of use for medication and a link to the NHS pre pay system. Would recommend
Visited April 2024
Review titled XX Place Health Centre
Replied on 30 April 2024
Dear Patient Thank you for your review in regards to the Health Centre - I will forward your comments to the team Practice manager
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Review titled Unprofessional staff
Rated 1 star out of 5
by James - Posted on 31 March 2024
One of the midwives put the date on maternity hand book for the next appointment.As I have something abnormal on my previous blood.She requested for another blood test and told us to book the appointment on specific date from the receptionist.We went there four times in a month and every time front staff says that,we should come or call on the same week.On the fourth time of same week (the date midwife put on the maternity book) front staff says it’s bank holiday she can’t book,so next appointment is after four more weeks.I told her as my blood results wasn’t normal so I need asap.Then she gave me a number for call them to book and the number is wrong.I don’t know what should I do
Visited March 2024
Review titled XX Place Health Centre
Replied on 06 April 2024
Dear James We are sorry to hear about your experience at the practice, to help the practice investigate this in more detail can you please email with a contact number or further details for us to be able to look into your concern. email address is: thccg.F84122-workflow@nhs.net Please mark as attention for the practice manager. From your description we are currently unsure if you have tried to book an appointment at the hospital or the practice? Midwives are under the Barts Hospital and any complaints in regards to the midwives would need to be sent to https://www.bartshealth.nhs.uk/complaints If you would like us to investigate further please email the practice Practice Manager
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Review titled No call back
Rated 4 stars out of 5
by NORMSKI - Posted on 24 July 2023
I called to make an appointment for my pco medical & was told someone would call me back, nobody did! I went into the surgery and was told again that someone would call me back & that appointments were now for 4-6 weeks time! Nobody called! Today (Mon 24th) I called again, explained again, & once again was told the person who books appts wasnt in until Wednesday! I explained that if I couldnt get my medical done I couldnt work,& was told someone will call me! I am not holding my breath! So frustrating! Especially being my livelihood!! Its difficult enough trying to speak to somone and when you dont get the call back you are promised is really bad practise! When you do eventually see the doctors they are great! Fingers crossed I get a call back this time!
Visited July 2023
XX Place Health Centre has not yet replied.
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Review titled telephone appointment
Rated 2 stars out of 5
by Anonymous - Posted on 03 July 2023
Phoned for a telephone appointment on Monday 3rd July was then told l would receive a call back next week Monday. Seven days wait for a doctor call back.
Visited July 2023
Review titled XX Place Health Centre
Replied on 19 July 2023
Dear Patient All of our patient contacts are triaged and routine appointments are booked within 1 to 2 weeks - If you would like to discuss further please contact me on the email address below with more details thcgg.F84122-workflow@nhs.net Practice Manager
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Review titled Cancelled prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
After switching to this GP they cancelled my prescriptions a week out of running out of antidepressants. Was told I would need a review of my prescriptions before I could order them again. A week later and I still don’t have my prescription and have run out. An emergency prescription was supposedly sent to my pharmacy but never materialised.
Visited July 2023
Review titled XX Place Health Centre
Replied on 19 July 2023
Dear Patient Can you please contact the surgery via email address thccg.F84122-workflow@nhs.net this will enable us to contact yourself to enable us to investigate and help with the medication request Practice Manager
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Review titled Practice pharmacy never telephones.
Rated 4 stars out of 5
by Gary - Posted on 05 April 2023
On the 27th March the practice pharmacy failed to call me at the time I was given, I called the surgery and was told the call would now be in the after, no call received. 5th April appointment to see the nurse. I spoke to receptionist explaining that no one called me. Receptionist said I would receive a call that afternoon, no one called me. I’ve called the surgery this evening, ringing for 40 minutes and no one answered. I am now without my blood pressure medicine!!!!!
Visited April 2023
Review titled XX Place Health Centre
Replied on 11 April 2023
Dear Gary We are sorry to hear about your concerns in your comments Can you please contact the surgery via email thccg.F84122-workflow@nhs.net with your details to enable us to investigate your concerns as raised in your comment. Practice Manager
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Review titled Great GP and team
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
My gp shows excellent care and compassion to me today appointment. Likewise the receptionists at xx place surgery
Visited February 2023
Review titled XX Place Health Centre
Replied on 11 April 2023
Dear Patient Thank you for you comment in regards to the service provided by XX Place Health Centre. I will pass on your comments to the team Practice Manager
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Review titled Pleasew answer the phone!
Rated 2 stars out of 5
by Anonymous - Posted on 22 September 2022
I was no 8 in the queue and held for 65 minutes. When it got to my turn the number rang out indefinitely. This is appalling. Its so difficult to speak to a person and the it makes it impossible as a patient to access healthcare.
Visited September 2022
Review titled XX Place Health Centre
Replied on 26 September 2022
Dear Patient We are sorry that you have had difficulty with our telephone system - can you please contact us via email THCCG.F84122-workflow@nhs.net to enable us to follow this up with yourself. Please mark for the attention of Nehar Rahman Thank you