Wye Valley Surgery
Wycombe Hospital, Queen Alexandra Road, High Wycombe, HP11 2TTContact details and opening times
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Reviews
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Review titled Almost impossible to get through
Rated 2 stars out of 5
by Judith Beardmore - Posted on 12 June 2023
I was contacted by the surgery via text that it was time for a blood test, I have been trying to phone to book this test, I have tried three times this week, the first time after waiting on the phone for 50 minutes and second in the queue I was cut off presumably because it had reached 1pm and was now their lunch time !! I tried again the following day but was 19th in the queue I held on for awhile but after waiting 15 minutes and was still only 18th in the queue I decided to try again later. The next day I tried in the afternoon mistakenly thinking that it may be easier to get through, no it wasn't, the call was finally answered after 40 minutes, after explaining what I wanted the receptionist told me they are no longer doing blood tests at the surgery and I need to call and arrange an appointment at the local hospital. If the surgery can send me a text telling me I need this blood test why at the same time could they not have informed me that they no longer do them in house and to contact the local hospital. I have wasted one hour and 45 minutes trying to get through to the surgery, I appreciate the doctors time is valuable but so is mine.
Visited June 2023
Review titled Wye Valley Surgery
Replied on 11 July 2023
Dear Judith Thank you for your feedback. We can only apologise for the inconvenience for the time you have spent on the phone trying to get through to us. We have taken on board your concerns and have adjusted our text messaging to reflect clearly where these blood tests can now be booked Kind regards Patient Services Manager